Business Development Coordinator Customer Service- Mercedes-Benz Silver Spring

MileOne Autogroup; Silver Spring (MD); On-site; USD 2,617,000 - 3,168,000; Full time

Benefits offered by this job

Health & financial benefits

Training & mentoring

Employee Purchase Program

NextMile Scholarship Program

Employee Assistance Program

Job summary

MileOne Mercedes-Benz in Silver Spring is seeking a BDC Customer Service Team Lead to build and lead a dedicated team focused on increasing service and parts traffic through calls, email, chat and texts. You will set appointment goals, monitor progress, and report results.

The position offers $23 per hour with bi-weekly compensation and a commission structure. The ideal candidate is self-motivated, detail-oriented, with strong Excel and computing skills, excellent written and verbal

Qualifications

• The ideal candidate is self-motivated, with strong initiative, time management and organizational abilities.
• Proficient in Excel and computing; able to communicate clearly in writing and verbally.
• Open to coaching and reliable in a fast-paced environment.

Responsibilities

• Lead a team of BDC coordinators and drive service/parts traffic through calls, email, chat, and text.
• Set appointment goals and objectives for the team based on input from managers.
• Analyze trends and develop plans to achieve dealership goals.
• Track results and generate daily, weekly, and monthly reports.
• Provide hiring input and training for BDC coordinators.
• Establish best practices to ensure exceptional customer service.

Skills

Time management

Organizational skills

Multitasking

Written communication

Verbal communication

Coaching

Reliability

Attention to detail

Self-motivation

Tools

Excel

Computing

Job description

Job DescriptionMileOne Mercedes-Benz is presently seeking a team lead for its BDC Customer Service department at our flagship location in Silver Spring.The ideal candidate for this position should be a self-motivated individual with strong initiative, excellent time management, and organizational abilities, adept at multitasking while paying close attention to detail. They should be goal-oriented, possess proficient skills in Excel and computing, display enthusiasm, be open to coaching, exhibit reliability, and demonstrate effective written and verbal communication. A positive attitude, high energy, and the ability to thrive in a fast-paced environment are essential. Some work experience including call handling and product marketing is preferred. Additionally, a solid dedication to ensuring maximum customer satisfaction is crucial.Compensation: $23 per hour bi-weekly compensation with a performance-based commission structureSchedule: Full Time 8:00 AM-5:00PM, Monday - Friday, with Saturday hours periodically based on business conditionsJob Responsibilities for BDC Customer Service Team Lead:As a BDC Team Leader, you will be responsible for building, maintaining and leading a team of BDC coordinators who are dedicated to increasing service and parts traffic through phone calls, email, chat, and text. Your team’s goal will be to set service appointments and contact commercial parts leads to positively impact service and parts volume while meeting customer satisfaction standards and conducting business ethically and professionally.Your specific duties in this role will include, but are not limited to:Lead a team of BDC coordinatorsSet appointment goals and objectives for your team based on input from your managersAnalyzes trends and develops plans to achieve the dealership's goals.Track results and run daily, weekly, and monthly reports.Provide hiring input and training of BDC coordinators.Establishes practices to ensure exceptional customer service.Our MileOne Employee Advantage:MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers several exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.MileOne Autogroup is an equal opportunity employer and we maintain a drug-free work environment.HEGE123By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an auto dialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.ServiceSalary Range$19.00-$23.00Mercedes-Benz of Silver SpringPost Internally and ExternallyZip Code20904