Business Development Coordinator

Fort Myers Genesis; Fort Myers (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free Health Insurance Option Available

401k Match Options Available

Paid Vacations, Holiday Pay, PTO pay

Career advancement opportunities

Paid time off

Career advancement

Employee discounts

Family-owned

Job security

Job summary

A family-owned automotive group in Fort Myers, Florida is seeking a customer service representative. The role involves answering customer calls, responding to inquiries, and providing initial product information. The ideal candidate will have previous customer service experience, strong computer skills, and a collaborative attitude. The company offers healthcare benefits, 401k matching, and opportunities for career advancement, ensuring job security in a supportive environment.

Qualifications

• At least one previous role based in customer service experience.
• Prompt and courteous demeanor.
• Valid driver’s license.
• Valid driver’s license.

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments.
• Respond quickly to internet, phone, and live chat inquiries.
• Utilize CRM tracking system daily.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions and maintain positive relationships.
• Utilize CRM tracking system daily.

Skills

Customer service experience

Collaborative attitude

Strong computer skills

Computer skills

Driver's license

Tools

CRM tracking system

Job description

The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida).

What we offer:

• Free Health Insurance Option Available
• 401k Match Options Available
• HSA company match contribution
• Dental and Vision Insurance Available
• Paid Vacations, Holiday Pay, PTO pay
• Career advancement opportunities, promote from within
• Discounts on products and services
• Family owned and operated
• Long term job security

Responsibilities

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.