Business Development Consultant

The ServiceMaster Company, LLC; United States; On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) match

Paid time off 15 days

10 holidays and 2 floating holidays

Career development

Job summary

ServiceMaster Brands is seeking a proactive Business Development Consultant to drive franchisee sales, coach for operational excellence, and enforce brand standards across a defined group of franchisees. The role emphasizes strategic planning, financial analysis, and cross-functional collaboration.

Remote opportunity with travel as needed; requires 5+ years in business operations, a business degree, and strong MS Office proficiency.

Qualifications

• Bachelor’s degree in business or related field.
• 5+ years of experience in business operations management.
• Sales experience in the service industry preferred.
• Proven ability to lead multi-unit operations.
• Strong financial acumen to review P&L, budgets and metrics.

Responsibilities

• Drive franchisee revenue growth by developing annual sales, marketing, and financial plans for each franchisee.
• Perform business evaluations and analyze data to guide decisions.
• Provide training and coach franchisees on financial tools and KPIs.
• Ensure brand standards and operational excellence across franchisees.
• Lead conventions/events and act as liaison for franchise councils.

Skills

Project management

Leadership

Budgeting

Profit & Loss

Employee supervision

Customer service

Conflict resolution

Sales experience

Franchise operations

Strategic thinking

Organization

Multitasking

Prioritization

Coaching

Public speaking

MS Office

Analyze financials

Travel willingness

Education

Bachelor’s degree in business or related field

Master’s degree preferred

Tools

Microsoft Office

Job description

Description

Description

We Play to Win—Together.

ServiceMaster®Brands is building a future fueled by empowered teams and bold ideas. We’re on a path to double our size, and that takes courage, creativity, and relentless drive. If you’re ready to lead change and help franchisees succeed, this is your moment. Join us and be part of something extraordinary.

Perks & Benefits That Support You:

• Medical, Dental, and Vision insurance starting the first day of the month after you’re hired
• Competitive 401(k) match to help you invest in your future
• Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate
• We’re committed to your development with career advancement and professional growth

Work Location: This role is remote and can be located in California, Washington or Oregon

Business Development Consultant:

We are currently looking for a talented and dynamic Business Development Consultant to join our team. In this role, you'll have the opportunity to drive franchisee sales and profit, coach for operational excellence, and enforce brand standards by providing high-level business consulting expertise and advice to a defined group of franchisees.

What you will do:

• Drive revenue growth by developing annual sales, marketing, and financial plans for each franchisee.
• Perform business evaluations.
• Track and facilitate progress by gathering and analyzing data, making recommendations, building commitment, and overcoming objections.
• Provide training and advise franchisees on evaluating and acting on financial analysis tools, such as profit and loss statements, balance sheets, cash flow reviews, financial key performance indicators, pricing strategies, etc.
• Identify business needs and opportunities to improve performance and growth by leveraging company operating systems or resources.
• Facilitate learning and sharing of best practices in a wide variety of formats, including group presentations and face-to-face training.
• Ensure full brand standards compliance with all products, equipment, tools, operating systems, processes, and initiatives to promote operational excellence and superior customer experiences.
• Provide action plans with timing to resolve any system noncompliance.
• Perform field audits for quality assurance.
• Assist Directors of Business Development (BDD) in managing regional initiatives and projects, providing coaching and guidance for other BDC IIs, providing owner support for escalated issues, gathering data, and reporting responsibilities, and assisting with market expansion and sales initiatives in assigned region.
• Act as lead for conventions and other events, including representing the brand, owning content, programming, and scheduling, and other logistics.
• Represent the business unit in franchise councils and take ownership of various responsibilities within the council.
• Serve as primary liaison for Franchisee renewals, collections, insurance, royalties, etc.
• Operate a motor vehicle when traveling to conduct field audits, site visits, etc.

What you will bring:

• Experience in project management, leadership, budgets, profit & loss, employee supervision, customer service, and conflict resolution required
• Sales experience in the service industry preferred
• Multi-unit franchise operations or strategic business planning experience preferred
• Business and financial acumen
• Strategic and innovative thinking skills
• Project management, organization, multi-tasking, and prioritization skills
• Coaching and influencing skills
• Executive presence with the ability to speak publicly (e.g. facilitation of workshops, training sessions, and large group settings)
• Proficiency in Microsoft Office applications (e.g. Word, Excel, PowerPoint)
• Ability to review financials and key metrics and determine a corrective course of action
• Ability and willingness to travel as needed for the business unit, including overnight
• Must possess a valid driver's license and maintain a clean driving record; successful completion of a Motor Vehicle Record (MVR) check is required as part of the pre-employment screening process
• Bachelor’s degree in business or related field or an equivalent combination of education and experience required; Master’s degree preferred
• 5+ years of experience in business operations managementor related field required

Compensation: Pay ranges at SMB are designed to reflect skills, experience, and business needs. The range shown excludes location-based adjustments, and most new hires start below the top of the range. For this role, the estimated range starts at $90,000.

About SMB:

ServiceMaster® Brandsis a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. Founded in 1929, we operate 4,600+ locations through 3,200 franchisees, serving over 1 million homes and businesses annually. Today, we do business under several trusted brands across 50 states and nine countries, generating more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, and TWO MEN AND A JUNK TRUCK®

While each brand has its own identity, we share a vision: to become the most admired brand in every industry we serve. Our purpose—Be there when you need us™—extends to our team, where growth, well-being, and success are priorities.

Equal Opportunity Employer: It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.

Accessibility & Accommodations: If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process at [e-mail].

Pre-Employment Screening: Employment with ServiceMaster Brands is contingent upon the successful completion of a background check and drug screening. These screenings include criminal background and substance use testing in accordance with applicable laws and regulations.

California Applicants

Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Privacy Policy: https://www.servicemaster.com/california-applicant-privacy-notice/

Artificial Intelligence (AI) Use in Our Hiring Process

We use artificial intelligence (AI)-enabled tools to support limited aspects of our recruiting and hiring process. These tools may assist with drafting and refining job descriptions and job postings, identifying application materials that appear responsive to job-related qualifications, and generating or suggesting interview questions and other recruiting content.

Our applicant tracking system and other recruiting technologies may analyze information provided in application materials, including work history, education, skills, certifications, qualifications, and other job-related information submitted by applicants. AI-generated outputs may include suggested candidate matches, recommendations, summaries, or other recruiting support tools designed to assist recruiters and hiring managers.

AI-generated outputs are reviewed by recruiters and hiring managers and are not used as the sole basis for employment decisions. Human judgment is applied throughout the hiring process, and all hiring decisions are made by Company representatives. We seek to evaluate candidates based on job-related qualifications and are committed to using AI-enabled tools in a responsible, fair, and transparent manner consistent with applicable law.

Applicants who require a reasonable accommodation during the application or hiring