Business Development Center Sales Rep

Krause Auto Group; Roanoke Rapids (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Free Health Insurance Option Available

401(k) with Company Match

Paid Vacation, PTO & Holidays

Employee Discounts on Vehicles, Parts & Service

Paid Training and Ongoing Professional Development

Job summary

Krause Auto Group in Roanoke Rapids, NC is seeking a Business Development Center (BDC) Sales Agent to provide exceptional customer service and support sales activities. This role involves engaging with customers, managing appointments, and maintaining communication throughout the vehicle buying journey.

We value our employees and offer a family-owned culture, career development, and competitive pay with bonuses. Join us to build a fulfilling career in the automotive industry!

Qualifications

• Previous customer service, call center, or retail sales experience preferred.
• Experience using CRM software preferred.
• Automotive dealership experience is a plus, but not required.

Responsibilities

• Answer inbound phone calls and respond to internet leads promptly.
• Schedule and confirm appointments for the sales team.
• Document all customer interactions in the dealership CRM.
• Conduct post-visit follow-up calls and emails.

Skills

Outstanding customer service and communication skills

Strong phone presence and active listening skills

Ability to multitask in a fast-paced environment

Self-motivated with excellent organizational skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

Business Development Center (BDC) Sales Agent

Customer-Focused Career | Sales Support | Bonus Opportunities

Krause Auto Group

Be the First Impression. Build Relationships. Drive Sales Success.

Krause Auto Group is seeking an enthusiastic, customer-focused Business Development Center (BDC) Sales Agent to join our growing team. If you enjoy talking with people, building relationships, and creating exceptional customer experiences, this is an outstanding opportunity to launch or grow your career in automotive retail.

As a BDC Sales Agent, you'll serve as the first point of contact for many of our customers, helping guide them through their vehicle buying journey while supporting our sales and service teams through appointment setting, lead management, and outstanding communication.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long‑term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department.

With a portfolio of world‑class automotive brands including BMW, Mercedes‑Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls‑Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast‑paced organization with long‑term career growth opportunities.

Why You'll Love It Here

• Free Health Insurance Option Available
• 401(k) with Company Match
• HSA Company Contributions
• Dental & Vision Insurance Available
• Paid Vacation, PTO & Holidays
• Career Advancement Opportunities — We Promote from Within
• Employee Discounts on Vehicles, Parts & Service
• Family‑Owned and Operated Culture
• Long‑Term Career Stability
• Paid Training and Ongoing Professional Development
• Supportive Leadership Team
• Competitive Hourly Pay + Performance Bonus Opportunities

What You'll Do

As a BDC Sales Agent, you'll play a key role in delivering an outstanding customer experience while helping generate appointments, increase showroom traffic, and support dealership growth.

Customer Communication

• Answer inbound phone calls, internet leads, text messages, and live chat inquiries promptly and professionally
• Build rapport with customers while identifying their vehicle needs and interests
• Provide accurate information regarding inventory, pricing, promotions, and dealership services
• Deliver an exceptional first impression with every customer interaction

Lead Management & Appointment Setting

• Schedule and confirm appointments for the sales team
• Follow up with internet leads, phone inquiries, and unsold customers
• Re‑engage customers who missed appointments or have become inactive
• Work closely with Sales Managers and Sales Consultants to maximize appointment show rates and sales opportunities
• Maintain consistent communication throughout the customer's buying journey

CRM & Administrative Support

• Accurately document all customer interactions in the dealership CRM
• Track lead activity, follow‑up schedules, appointments, and outcomes
• Ensure customer information remains accurate and up to date
• Assist with reporting and lead management activities as assigned

Customer Retention

• Conduct post‑visit follow‑up calls and emails
• Encourage repeat business and customer referrals
• Promote dealership events, incentives, and special offers
• Help create lifelong customer relationships through exceptional service

What You Bring

• Outstanding customer service and communication skills
• Positive attitude with an energetic, outgoing personality
• Strong phone presence and active listening skills
• Ability to multitask in a fast‑paced environment
• Self‑motivated with excellent organizational skills
• Strong computer skills and ability to quickly learn new software
• Team‑oriented mindset with a desire to contribute to dealership success
• Professional appearance and strong work ethic
• Driven to achieve goals and earn performance incentives

Requirements

• High school diploma or equivalent required
• Previous customer service, call center, BDC, retail sales, or hospitality experience preferred
• Automotive dealership experience is a plus, but not required
• Experience using CRM software preferred
• Ability to work flexible schedules, including Saturdays
• Valid driver's license preferred

Why Krause Auto Group?

• Over 30 years of automotive excellence
• Family‑owned and operated organization
• Promote‑from‑within culture with real career advancement opportunities
• Leadership team committed to employee development and long‑term success
• Opportunity to grow into Sales, Internet Sales, Management, Finance & Insurance (F&I), or Leadership roles
• Work with some of the most respected automotive brands in the world

Perfect For Candidates With Backgrounds In

• Business Development Center (BDC)
• Customer Service
• Call Center
• Inside Sales
• Retail Sales
• Hospitality
• Appointment Setting
• Internet Sales
• Automotive Sales Support
• Client Relations

Start Your Automotive Career with Krause Auto Group

This is more than just a BDC position—it's an opportunity to build a rewarding career with a company that invests in its employees, values exceptional customer experiences, and promotes growth from within.

If you're passionate about helping customers, enjoy working in a fast‑paced environment, and want to be part of a winning team, we'd love to meet you. Apply today!

Our Commitment to You

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.