Business Development Associate

ISN In-House; Dallas (TX); On-site; USD 80,000 - 91,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Matching

Paid Time Off

Holidays

Job summary

ISN is seeking a Business Development Associate in Dallas, TX to join the Customer Service team and grow into B2B sales. You will support clients via phone, chat and email, handle inquiries, troubleshoot issues, and collaborate with internal teams to drive retention and engagement.

An 8-week training program accompanies base pay $38.47/hour with incentives up to $11,000 and total up to $91,000. Requirements include a Bachelor's degree or equivalent, willingness to work in-office at least 3 days

Qualifications

• Bachelor’s degree or equivalent work experience.
• Interest in moving into B2B sales within 12-24 months.
• Willing to work in-office at least 3 days a week.
• Authorized to work in the U.S. without visa sponsorship.

Responsibilities

• Assist customers by phone, chat and email.
• Handle inbound inquiries and provide proactive customer support.
• Troubleshoot platform, account and compliance-related issues.
• Build trust and strong working relationships with clients.
• Learning how businesses use ISN to manage contractors and suppliers.
• Collaborating with internal teams on customer retention and engagement efforts.
• Supporting sales and marketing initiatives as you develop within the role.

Skills

Customer service

Phone & Email

Relationship building

Problem solving

Education

Bachelor’s degree or equivalent

Tools

Word

Excel

PowerPoint

Job description

Launch Your Career in Client Relations & B2B Sales

At ISN, your skills can open the door to a long-term career in business development and account management.

We’re looking for motivated professionals who enjoy helping people, communicating with confidence, and solving problems in a fast-paced client environment. This role starts within our Customer Service team, where you’ll build foundational client communication and relationship-management skills that prepare you for future growth into B2B sales opportunities at ISN.

If you’re customer-oriented, driven to grow professionally, and interested in developing a career in business development or sales, we’d love to meet you.

What You’ll Do

As a Business Development Associate, you’ll work directly with clients in a high-volume, customer service environment supporting ISN’s global contractor and supplier platform.

Your responsibilities will include:

• Assisting customers via phone, chat and email
• Handling inbound client inquiries and providing proactive customer support
• Troubleshooting platform, account, and compliance-related issues
• Building trust and strong working relationships with clients
• Learning how businesses use ISN to manage contractors and suppliers
• Collaborating with internal teams on customer retention and engagement efforts
• Supporting sales and marketing initiatives as you develop within the role

Requirements

• Bachelor’s degree from an accredited university and/or equivalent work experience
• Desire to work in customer service and move into B2B sales within 12-24 months
• Required to work in office at least 3 days a week
• Authorized to work in the U.S. and will not require visa sponsorship now or in the future

Who should apply?

You are the ideal candidate if you have:

• Customer-focused and comfortable in a high-call-volume environment
• Confident communicating with clients by phone and email
• A career aspiration to start in Customer Service and progress into B2B sales
• Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
• A diligence for in-depth learning of software programs and new concepts
• Strong retention skills and patience for difficult troubleshooting scenarios

2027 Start Dates: January 11 or June 7

Interview Plan: First round interviews will be held on campus. If successful after first round, candidates will be invited to final round interviews in Dallas, TX October 27 & 28.

Training

At ISN, we believe in investing in your success. That’s why we offer an 8-week training program that will equip you with the skills and knowledge you need to excel in your role. You will learn from experienced trainers and mentors in the areas of soft skills development, customer service excellence and ISN products and services. This training period is a crucial part of your journey at ISN, and it requires your full commitment and attendance every day.

Compensation

Base pay $38.47 per hour, with opportunity to earn up to $11,000 annual target incentives. Total annual potential compensation up to $91,000.

Growth & Career Development

This position is designed as an entry point into long-term career opportunities within ISN. You will start in Customer Service with the goal of transitioning into a Client Development role focused on B2B sales and account management within 12-24 months based on performance and business needs.

ISN Benefits*

• 100% company-paid monthly insurance premiumsfor employees and dependents

  • Medical, Dental, Vision, and Life Insurance

• Employee assistance program

• 4% retirement matching

• Long-Term & Short-Term Disability Coverage

• Paid time off

  • 0-1 year – 15 day (pro-rated first year)
  • 1-5 years – 20 days
  • 5-10 years – 25 days
  • 10+ years – 30 days

• Holidays – 13 paid holidays

• Monthly cell phone reimbursement

• Complimentary parking space or monthly reimbursement for DART public transportation

• Team-building activities and events, including quarterly kick-off meetings and community volunteer day

• Matching charitable gift program

• Professional development & training opportunities

• Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health

• Business casual, jeans allowed

Onsite Requirements: Employees must be within a commutable distance to the office and be willing to come into the office for required trainings, events, team activities, and meetings. Employees are required to be in-person during training and at least 3 days per week on an ongoing basis.

*All benefits are subject to change with notice to the employee

All job offers will be contingent on successful completion of a drug screen and background check.

ISN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.