Business Development Assistant

Classic Industrial Services, Inc.; Baltimore (MD); On-site; USD 42,000 - 60,000; Full time

Job summary

Classic Industrial Services, Inc. is seeking a Business Development Assistant to support growth of scaffold and shoring services.

You will identify prospective construction projects, develop customer relationships, and assist with estimating, bidding, and proposals. Responsibilities include proactive outreach, opportunity tracking, prequalification submissions, and maintaining accurate CRM and project records.

Qualifications

• Two years’ experience in business development or related roles.
• Experience or familiarity with construction industry or related services preferred.
• Ability to read and interpret construction drawings preferred.
• Strong communication skills, including outbound prospecting and professional correspondence.

Responsibilities

• Identify scaffold and shoring project opportunities in commercial, industrial, and construction markets.
• Conduct client calls and targeted outreach to prospective customers and stakeholders.
• Maintain consistent communication with customers via phone, email, and other approved channels.
• Research upcoming construction projects and bid opportunities to develop a strong pipeline.
• Review project plans to identify opportunities and assist with estimating and quotations.
• Track open bids, leads, and opportunities and follow up with stakeholders.
• Submit prequalification packages and vendor registrations accurately and on schedule.
• Assist with preparation and submission of proposals and bid packages.
• Maintain complete client, contact, lead, bid, and project data in CRM systems.

Skills

Cold calling

CRM proficiency

Verbal & written communication

Organizational skills

Project tracking

MS Office

Travel readiness

Tools

CRM software

MS Office

Job description

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JOB TITLE: Business Development Assistant REPORTS TO: Business Development Leader

DEPARTMENT: Classic / Maryland Office STATUS: Non-Exempt

JOB SUMMARY

The Business Development Assistant supports the growth of scaffold and shoring services by identifying prospective construction projects, developing customer relationships, and assisting with estimating, bidding, and proposal activities. This role is responsible for proactive outreach, opportunity tracking, prequalification and vendor-registration submissions, and maintaining accurate customer and project records in company systems. The ideal candidate is organized, customer-focused, comfortable making outbound calls, and able to review construction plans to identify potential project opportunities.

EXPERIENCE/EDUCATION REQUIREMENTS

• Two years’ experience in business development, sales support, estimating support, construction administration, or customer service preferred, including targeted outreach support / cold calls.
• Experience or familiarity with the construction industry, specialty contracting, or related services, is preferred.
• Ability to read and interpret construction drawings, plans, specifications, and bid documents preferred.
• Strong verbal and written communication skills, including the ability to make outbound prospecting calls and prepare professional correspondence.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities, deadlines, and follow-up activities.
• Proficiency with Microsoft Office applications and the ability to learn and maintain CRM and project-tracking systems.
• Self-motivated, professional comfortable working in a fast-paced and customer-focused environment.
• Valid state drivers’ license and ability to travel as needed for client meetings and events (if needed)

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Identify and pursue scaffold and shoring project opportunities within the commercial, industrial, and construction markets.
• Conduct client calls and targeted outreach to prospective customers, contractors, and project stakeholders.
• Maintain consistent communication with existing and prospective customers through phone calls, email, and other approved communication channels.
• Research upcoming construction projects, bid opportunities, and market activity to develop a strong pipeline of potential work.
• Review construction drawings, specifications, and project plans to identify scaffold and shoring opportunities.
• Assist estimating personnel by gathering project information, organizing bid documents, and supporting the preparation of project estimates and quotations.
• Track open bids, quotations, leads, and project opportunities; follow up with customers and internal team members to determine project status and next steps.
• Complete and submit customer prequalification packages, vendor registrations, and related compliance documentation accurately and on schedule.
• Assist with the preparation, assembly, and submission of proposals, bid packages, presentations, and other project documentation.
• Maintain complete and accurate client, contact, lead, bid, and project information within company databases and CRM systems.
• Coordinate with sales, estimating, operations, and leadership teams to ensure opportunities are communicated, prioritized, and followed through effectively.
• Provide administrative and business development support as needed to advance customer relationships and secure new work.
• Perform other related duties as assigned.

CORE COMPETENCIES

• Attitude: Demonstrate a positive attitude, strong work ethic, and proactive approach to internal and external business relationships.
• Teamwork: The ability to contribute to a team’s efforts and effectively collaborate with colleagues, clients, and stakeholders. Consistently work toward shared goals and outcomes.
• Collaboration: Work collaboratively to deliver responsive service. Demonstrates mature, solution-focused approach through appropriate channels to ensure organizational effectiveness.
• Self-motivated – Ability to act, learn, and improve based on internal goals, values, and determination.
• Resilient and adaptable - adjust effectively to new conditions, situations, or environments. Works well under shifting circumstances.
• Development: Participate in / pursue professional growth and development opportunities
• Communication Proficiency: Clear, confident verbal and written communication; able to speak professionally on the phone and with clients.
• Cold Calling Effectiveness: Ability to initiate and manage outbound calls to prospective clients with persistence and professionalism.
• Proposal Development: Skilled in typing, formatting, and assembling accurate proposals under deadlines.
• Bid Board Management: Ability to monitor bid boards, track opportunities, and align with BD priorities.
• Client Relationship Support: Professional interaction with clients to gather information, provide updates, and reinforce trust.
• Computer Literacy: Proficiency with email, spreadsheets, document formatting, and willingness to learn CRM or BD software.
• Professionalism: Consistent reliability, maturity, and ability to represent the company with credibility.
• Organizational Discipline: Strong attention to detail, accuracy in documentation, and ability to follow structured processes.
• Physical Readiness: Ability to climb stairs and work in a second-floor office environment.
• Adaptability: Willingness to learn new BD processes, adjust to shifting priorities, and perform other duties as assigned.

PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Physical Ability: Must be able to climb stairs and work in a second‑floor office environment.
• Primarily a stationary position for a considerable portion of the day (sitting and/or standing). The person in this position needs to move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Must be able to collaborate with internal and external stakeholders via face to face, conference calls, and online meetings.
• Travel to project sites, or other APi Group company locations as needed.
• The employee will occasionally lift and/or move up to 50 pounds.
• Must be able to wear Personal Protective Equipment (PPE) in plant environment (or where required).
• PPE required when in the plant, yard or construction areas include:
  • Hard Hat
  • Safety Glasses / Goggles
  • Steel-toed Boots
  • High Visibility Vest
  • Hearing Protection (designated areas)
  • Gloves
  • Personal Fall Arrest Harness
• Hybrid / Remote – No, regular in-office hours

DIRECT REPORTS/LEADERSHIP

• None
• Provides guidance and advice on client sites.
• Works directly with Business Development Team

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. The General Manager may assign other duties as required.

Equal Opportunity Employer, including disabled and veterans.