Business Development and Community Relations Manager

Holman Recovery Center; Arlington (WA); On-site; USD 85,000 - 110,000; Full time

Job summary

Holman Recovery Center in Arlington, WA seeks a Business Development & Community Relations Manager to lead referral source outreach and patient access strategies. You will build collaborations with community partners, medical professionals, and executives to secure admissions and expand services.

The role requires a Bachelor’s degree or 5 years in a related field, strong communication, and the ability to work non-traditional hours in a fast-paced setting.

Qualifications

• Bachelor degree required or 5 years in a related business development/sales role
• Strong communication skills, both written and verbal
• Ability to read and interpret documents such as safety rules or policies
• Flexibility to work non-traditional hours in a fast-paced environment
• Knowledge of substance use disorder treatment and levels of care

Responsibilities

• Represent Holman Recovery Center to community resources to expand program awareness
• Develop and execute business development and patient access strategies
• Cultivate relationships with senior executives, medical professionals, and referral sources
• Manage referral and admissions process to convert inquiries into admissions
• Oversee marketing efforts and promotional activities for the geographic area
• Collaborate with leadership to develop seminars and campaigns for referrals
• Coordinate meetings, facility tours, and outreach events
• Maintain relationships with stakeholders and new business development opportunities

Skills

Team player

Verbal & written communication

Reading comprehension

Flexibility

Industry knowledge: behavioral health

Education

Bachelor degree in human services, business, or related discipline

Job description

Company - Holman Recovery Center

(in partnership with Ascension Recovery Services)

Location - Arlington, Washington

Candidates must live within a 2-hour radius of Arlington, Washington

Mission Statement and Vision of Holman Recovery Center:

It is the mission of Holman Recovery Center to provide compassionate care to people with substance use disorders in a supportive, non-judgmental residential environment. Our vision is to teach people to utilize the skills needed for long-term recovery through a holistic approach, evidence-based practices and improving relationships to live the life they deserve. Holman Recovery Center operates under five core values: compassion, integrity, equity and inclusion, commitment, and hope.

The Business Development & Community Relations Manager has accountability for the patient experience from the point of building referral source relationships to secure admissions to HRC. The Manager develops and executes HRC’s business development and patient access strategy to meet/exceed goals and objectives, across all service lines of business. The Manager maintains a pulse on relations between the Holman Recovery Center, stakeholders and clients and identifies strategic partnership opportunities to maximize impact to the company’s mission and bottom line.

Accountabilities

• Represent Holman’s behavioral healthcare services to community-based resources to expand program awareness on the county, region and state level
• Expand business relationships with current stakeholders while developing/executing strategies for engaging new stakeholders to diversify client acquisition sources.
• Interact with key stakeholder's decision makers; learns the way stakeholders do business; develops an understanding of how clients interact in the marketplace; knows how the competition relates to clients; and finds ways to maintain productive relationships with each stakeholder client.
• Support behavioral health program initiatives through outreach activities
• Develops and grows professional relationships with senior executives, medical professionals, and other key decision makers of prospective referral sources
• Maintains a regular servicing schedule that organizes a balance of referral partner maintenance and new business development.
• Effectively converts an inquiry to a rescue by managing the referral and admissions process.
• Understands the geographic area for potential referral opportunities
• Assists in the development of marketing/PR materials that will be utilized for building/maintaining relationships for the geographic area
• Work with network of professionals and follow-up accordingly
• Arranging meetings with clients and carrying out facility tours
• Working closely with supervisor and treatment facility leadership to develop new business.
• Develop and/or participates in seminars and campaigns for the benefit of obtaining prospective referral resources
• Oversee all aspects of marketing (aka social media, direct email, etc) including organization and attendance at networking and promotional events
• Maintain and update HRC website / promotional videos as needed
• Identify and remove barriers associated with client access to services
• Other duties as assigned

Qualifications and Knowledge

• Ability to work as a member of a team as well as independently
• Ability to read and interpret documents such as safety rules or policy & procedure manuals
• Demonstrate proficiency in verbal and written communication skills
• Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to be flexible in relation to department needs
• Has a general understanding of treatment modalities, levels of care, and industry best practices for treating substance use and co‑occurring disorders.

Education, Experience and Skills

• Bachelor degree in human services, business, or related discipline or 5 years of experience may be substituted for degree.
• 5+ years of experience in a business development/sales position and knowledge of substance use disorder addiction treatment
• Willingness to work non-traditional hours in a fast‑paced, high‑stakes, deadline‑sensitive environment.
• Ability to work as a team member, and willingness to give and receive constructive feedback to produce the highest‑quality product every time.
• Drivers license

Work Conditions and Physical Requirements

• Work Setting: Indoors, environmentally controlled, travel by automobile
• Body Positioning: Spend time sitting and standing, making repetitive motions, and spend time using hands to handle, control or feel objects, tools or controls. Frequently lift or move up to 10 lbs and occasionally lift or move up to 50 lbs
• Communication: Contact with others, electronic mail, in‑person discussions, public speaking, telephone, video

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.