Business Development Advisor

MRA - The Management Association; La Crosse (WI); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Medical, Dental, Vision

Health Savings Account

Flexible Spending Account

401(k) with match

Life and AD&D insurance

Professional development

Tuition reimbursement

Volunteer day

Collaborative culture

Job summary

MRA - The Management Association in Wisconsin seeks a Member Relations Advisor to serve as trusted resource and relationship manager for current and prospective members. You will connect members to MRA’s services, drive business development, and deliver outstanding customer experiences in a hybrid role across our Wisconsin venues including Waukesha, La Crosse, Eau Claire, and Wausau.

This position offers flexible arrangements and a path to professional growth within a member-focused culture.

Qualifications

• Education: Bachelor’s degree in Business Administration, Marketing, Communications, Human Resources, or related field; or equivalent combination of education and experience.
• 1–2 years in customer service, account management, membership services, business development, sales, or related field.
• Strong relationship-building and customer service skills.
• Excellent verbal, written, and interpersonal communication skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• CRM experience with databases or CRM platforms.

Responsibilities

• Serve as a trusted resource and relationship manager for current and prospective members.
• Help organizations maximize value of membership by connecting them to MRA's services and solutions.
• Engage in member outreach, business development, and customer service in a collaborative, fast-paced environment.
• Travel periodically to member locations and events across assigned territory.

Skills

Bachelor's degree

Customer service

Relationship management

Communication

MS Office

CRM experience

Attention to detail

Travel

Education

Bachelor's degree in Business Administration / Marketing / Communications / Human Resources or related field

Tools

Salesforce

Job description

Brief Description

Be the next FACE of MRA!

Friendly. Accountable. Centered on Members. Engaged.

That's the FACE Culture, and it's what we live and breathe every day at MRA.

MRA (The Management Association) is seeking a Member Relations Advisor to join our team.

As the largest employer association in the nation, MRA helps more than 5,000 employers navigate today's workplace challenges through trusted HR expertise, training, consulting, talent solutions, and member resources. For more than 125 years, we've helped organizations build stronger workplaces, and we're just getting started.

As a Member Relations Advisor, you will serve as a trusted resource and relationship manager for current and prospective members. You'll help organizations maximize the value of their membership by connecting them to MRA's broad portfolio of services, identifying solutions to meet their business needs, and building strong, long-term partnerships. This role combines member engagement, relationship management, business development, and customer service in a collaborative, fast-paced environment.

If you enjoy building relationships, helping businesses solve problems, and creating exceptional customer experiences, we'd love to hear from you. This flexible, hybrid role combines office-based work with virtual and in-person member interactions throughout your assigned territory, which includes Waukesha, La Crosse, Eau Claire, and Wausau. We are open to full-time, part-time, or on-demand arrangements, offering the flexibility to match your experience, availability, and career goals.

Qualifications

Required

• Education: Bachelor's degree in Business Administration, Marketing, Communications, Human Resources, or a related field; or an equivalent combination of education and experience.
• Experience: One to two years of experience in customer service, account management, membership services, business development, sales, or a related field.
• Relationship Management Skills: Demonstrated ability to build strong relationships and provide outstanding customer service.
• Communication Skills: Excellent verbal, written, and interpersonal communication skills.
• Technical Skills: Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• CRM Experience: Experience utilizing CRM systems, databases, or customer relationship management platforms.
• Competencies: Strong organizational skills, attention to detail, initiative, and the ability to manage multiple priorities.
• Other Requirements: Ability to travel periodically to member locations, networking events, conferences, and organizational activities.

Preferred

• Experience: Experience working in an association, membership-based organization, nonprofit, or professional services environment.
• Technical Skills: Experience using Salesforce or similar CRM platforms.
• Business Development: Experience supporting membership recruitment, retention, account management, or business development initiatives.
• Events: Experience supporting conferences, trade shows, networking events, or member engagement programs.
• Marketing & Communications: Experience creating member communications, newsletters, or promotional materials.
• Analytics: Experience utilizing membership reports, engagement metrics, or CRM data to support decision-making.

What's in it for you?

• Competitive compensation program
• Paid time off (vacation, holidays, sick time, and a volunteer day)
• Medical, Dental, and Vision plans
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Traditional and Roth 401(k)
• Company 401(k) match
• Life and AD&D insurance
• Employee Assistance Program
• Tuition Reimbursement
• Voluntary Pet Insurance
• Professional development and career growth opportunities
• A collaborative, member-focused culture where your work makes a difference every day

The approximate pay range for this position is based on location. Please note that the pay range provided is a good-faith estimate at the time of posting. Actual compensation will be based on factors including, but not limited to, qualifications, experience, skills, abilities, and work location.