Business Development Advisor

MRA - The Management Association; Eau Claire (WI); Hybrid; USD 52,000 - 74,000; Full time

Benefits offered by this job

Competitive compensation program

Paid time off

Medical, Dental, and Vision plans

Health Savings Account

Flexible Spending Account

Traditional and Roth 401(k)

Company 401(k) match

Life and AD&D insurance

Employee Assistance Program

Tuition Reimbursement

Voluntary Pet Insurance

Professional development and career

Collaborative, member-focused culture

Job summary

MRA - The Management Association in Wisconsin seeks a Member Relations Advisor to connect members with MRA's services, develop partnerships, and deliver exceptional service in a fast-paced, hybrid environment.

You will travel to member locations and events, nurture relationships, and support membership growth across the assigned territory including Waukesha, La Crosse, Eau Claire and Wausau. Bachelor’s degree and 1–2 years' related experience required.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 1–2 years in customer service, account management, membership services, business development, or related field.
• Demonstrated ability to build relationships and deliver outstanding service.
• Excellent verbal, written, and interpersonal communication skills.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• CRM experience with databases or CRM platforms.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Ability to travel periodically to member locations, events, conferences, and activities.

Responsibilities

• Serve as a trusted resource and relationship manager for current and prospective members.
• Help organizations maximize the value of their membership by connecting them to MRA’s services.
• Identify solutions to meet business needs and build long-term partnerships.
• Engage members and support business development, membership recruitment/retention, and customer service.
• Operate in a hybrid role with office-based work plus virtual and in-person member interactions across the assigned territory.

Skills

Relationship management

Communication skills

CRM experience

MS Office

Travel readiness

Organizational skills

Education

Bachelor’s degree in Business Administration/Marketing/Communications/HR

Tools

Salesforce

Job description

Brief Description

Be the next FACE of MRA!

Friendly. Accountable. Centered on Members. Engaged.

That's the FACE Culture, and it's what we live and breathe every day at MRA.

MRA (The Management Association) is seeking a Member Relations Advisor to join our team.

As the largest employer association in the nation, MRA helps more than 5,000 employers navigate today's workplace challenges through trusted HR expertise, training, consulting, talent solutions, and member resources. For more than 125 years, we've helped organizations build stronger workplaces, and we're just getting started.

As a Member Relations Advisor, you will serve as a trusted resource and relationship manager for current and prospective members. You'll help organizations maximize the value of their membership by connecting them to MRA's broad portfolio of services, identifying solutions to meet their business needs, and building strong, long-term partnerships. This role combines member engagement, relationship management, business development, and customer service in a collaborative, fast-paced environment.

If you enjoy building relationships, helping businesses solve problems, and creating exceptional customer experiences, we'd love to hear from you. This flexible, hybrid role combines office-based work with virtual and in-person member interactions throughout your assigned territory, which includes Waukesha, La Crosse, Eau Claire, and Wausau. We are open to full-time, part-time, or on-demand arrangements, offering the flexibility to match your experience, availability, and career goals.

Qualifications

Required

• Education: Bachelor's degree in Business Administration, Marketing, Communications, Human Resources, or a related field; or an equivalent combination of education and experience.
• Experience: One to two years of experience in customer service, account management, membership services, business development, sales, or a related field.
• Relationship Management Skills: Demonstrated ability to build strong relationships and provide outstanding customer service.
• Communication Skills: Excellent verbal, written, and interpersonal communication skills.
• Technical Skills: Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• CRM Experience: Experience utilizing CRM systems, databases, or customer relationship management platforms.
• Competencies: Strong organizational skills, attention to detail, initiative, and the ability to manage multiple priorities.
• Other Requirements: Ability to travel periodically to member locations, networking events, conferences, and organizational activities.

Preferred

• Experience: Experience working in an association, membership-based organization, nonprofit, or professional services environment.
• Technical Skills: Experience using Salesforce or similar CRM platforms.
• Business Development: Experience supporting membership recruitment, retention, account management, or business development initiatives.
• Events: Experience supporting conferences, trade shows, networking events, or member engagement programs.
• Marketing & Communications: Experience creating member communications, newsletters, or promotional materials.
• Analytics: Experience utilizing membership reports, engagement metrics, or CRM data to support decision-making.

What's in it for you?

• Competitive compensation program
• Paid time off (vacation, holidays, sick time, and a volunteer day)
• Medical, Dental, and Vision plans
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Traditional and Roth 401(k)
• Company 401(k) match
• Life and AD&D insurance
• Employee Assistance Program
• Tuition Reimbursement
• Voluntary Pet Insurance
• Professional development and career growth opportunities
• A collaborative, member-focused culture where your work makes a difference every day

The approximate pay range for this position is based on location. Please note that the pay range provided is a good-faith estimate at the time of posting. Actual compensation will be based on factors including, but not limited to, qualifications, experience, skills, abilities, and work location.