Business Development Account Manager - HDQ

swa; Dallas (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Southwest Airlines is seeking a Business Development Account Manager to grow Southwest Business by turning leads into partnerships with small businesses, groups, and meeting planners. You will identify opportunities, connect with decision-makers, and guide customers through the sales cycle, negotiating and implementing agreements to drive revenue and loyalty.

You will engage with Southwest Business Teams and Customers, responding to inquiries and building trusted relationships that create mutual

Qualifications

• Proven ability to qualify inbound/outbound leads.
• Strong communication and interpersonal skills.
• Excellent negotiation and closing abilities.

Responsibilities

• Generate new partnerships by qualifying inbound and outbound leads.
• Identify Small Business needs and align solutions for mutual benefit.
• Drive revenue growth through digital sales cycles and proactive account management.
• Negotiate and implement contracts to grow small business, meetings, and groups revenue.
• Provide customer support to Southwest Business Teams by responding to inquiries.

Education

High School Diploma or GED

Job description

Department:

Southwest Business

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

As a Business Development Account Manager, you'll help grow Southwest Business by turning leads and prospects into revenue-generating partnerships. You'll identify and qualify new opportunities, connect with travel decision-makers, and align Southwest solutions with the needs of small businesses, groups, and meeting planners. Through proactive account management and digital sales strategies, you'll guide prospective Customers through the early stages of the sales cycle, negotiate and implement agreements, and strengthen engagement across accounts of all sizes. You'll also support Southwest Business Teams and Customers by responding to sales inquiries and building trusted relationships that create mutual value. Your ability to understand Customer objectives, overcome barriers, and confidently represent Southwest will help expand our business partnerships, strengthen Customer loyalty, and drive sustainable revenue growth.

Additional Details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus.


• Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.


• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Generate new partnerships via qualifying inbound and outbound leads to determine who the travel decision maker is and understand their travel program needs.


• Identify Small Business needs and align the proper solution to provide mutual benefit to the company and Southwest.


• Influence revenue growth from small businesses through use of digital sales cycles, proactive account management, and engagement.


• Executes sales cycle including negotiating and implementing contracts to grow small business, meetings, and groups revenue.


• Negotiates and implements corporate agreements, including soft dollar programs and meetings contracts for small business accounts.


• Provide Customer support to Southwest Business Teams and Customers by responding to and managing sales inquiries.


• May perform other job duties as directed by Employee's Leaders.

Knowledge, Skills and Abilities

• Knowledgeable on the airline industry and competition, specifically regarding corporate travel options for small business accounts


• Ability to confidently represent Southwest and the Team in cross functional internal and external projects and meetings


• Ability to prospect, cold call, and qualify corporate clients, within and outside the Southwest Airlines network


• Ability to identify a Customer's objectives and align solutions to overcome barriers and drive sales


• Must demonstrate successful negotiation skills


• Knowledge of the principles and methods for showing, promoting, and selling products or services including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems


• Knowledge of the principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluating Customer Satisfaction


• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar


• Skilled in giving full attention to what other People are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times


• Skilled in understanding and applying information to contribute to the organizations strategic plan


• Skilled in actively looking for ways to help people


• Ability to listen, understand, and communicate ideas presented in writing and/or in speaking with others


• Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)


• Ability to concentrate on a task over a period of time without being distracted

Education

• Required: High School Diploma or GED

Experience

• Entry level experience, developing skills and knowledge in: Business to Business Sales


• Marketing


• Preferred: Experi