Business Development Account Manager

FUSION Marketing; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Generous self-managed PTO

Paid holidays including Winter Break

Medical, dental, and vision insurance

401(k) program

Job summary

Fusion Marketing seeks an Account Manager to build and sustain strong client relationships while delivering exceptional service across its incentives and travel programs. You will understand client needs, manage day-to-day communications, and collaborate with internal teams to drive retention and growth.

The role involves travel to client sites and industry events in a fast-paced agency environment. The ideal candidate has 3+ years in meetings and incentive travel, strong organizational skills,

Qualifications

• Bachelor's degree or equivalent professional experience.
• 3+ years in the meetings and incentive travel industry.
• Strong client relationships and exceptional customer service.
• Experience coordinating proposals, presentations, budgets with internal teams.
• Willingness to travel and operate in a fast-paced agency environment.
• Excellent written and verbal communication; organized and detail-oriented.

Responsibilities

• Serve as primary contact for assigned client accounts and maintain strong relationships.
• Understand client objectives and anticipate needs to offer solutions.
• Manage day-to-day client communications with professionalism and responsiveness.
• Identify opportunities to expand services and drive account growth.
• Collaborate with internal teams to develop and deliver client solutions.
• Coordinate client proposals, presentations, budgets, and program recommendations.
• Lead client meetings and effectively communicate capabilities and recommendations.
• Oversee timelines, deliverables, budgets, and client satisfaction.

Skills

Client relationships

Account management

Communication skills

Project management

Travel willingness

CRM experience

Proposal coordination

Interpersonal skills

Microsoft Office

Education

Bachelor's degree in Business/Marketing/Communications/Hospitality or related field

Tools

CRM platforms

Microsoft Office Suite

Job description

Company: Fusion Marketing
Location: United States | Remote
Employment Type: Full-Time
Travel Requirements: 10-20%

Summary

Fusion Account Managers are responsible for building and maintaining strong client relationships, understanding client needs, and ensuring exceptional service across Fusion's offerings. Successful team members serve as trusted partners to their clients, proactively identifying opportunities, providing solutions, and collaborating with internal teams to deliver successful programs and experiences. This role requires a relationship-focused, organized, and solutions-oriented individual who can independently manage client accounts while supporting retention, satisfaction, and account growth.

Fusion provides exposure to exciting clients, opportunities for travel, engagement in complex and challenging projects, competitive pay and benefits, and career growth potential in a fast-paced agency environment.

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts, building and maintaining strong, trusted relationships.
• Develop a thorough understanding of each client's business, objectives, challenges, and priorities to anticipate needs and recommend appropriate solutions.
• Manage day-to-day client communications, requests, and expectations, ensuring a high level of responsiveness, professionalism, and service.
• Proactively identify opportunities to strengthen existing client relationships and expand business through additional Fusion services and solutions.
• Collaborate with internal teams, including business development, creative, marketing, incentives, and production, to develop and deliver solutions that align with client objectives.
• Coordinate client proposals, presentations, budgets, and program recommendations in partnership with internal teams.
• Lead and participate in client meetings, presentations, and planning discussions, effectively communicating Fusion's capabilities and recommendations.
• Serve as a liaison between clients and internal teams, ensuring clear communication, alignment on expectations, and successful execution of client programs.
• Maintain oversight of assigned accounts and projects, monitoring timelines, deliverables, budgets, and client satisfaction.
• Identify and address client concerns or challenges, working collaboratively with internal teams and leadership to develop timely solutions.
• Support client retention and account growth through proactive communication, relationship management, and ongoing identification of opportunities.
• Maintain accurate client account information, track opportunities, and provide regular updates on account activity, revenue, and client needs.
• Partner with business development and leadership teams to support account planning, renewals, and opportunities for additional business.
• Stay informed of industry trends, client business developments, and emerging opportunities to provide relevant insights and recommendations.
• Represent Fusion at client meetings, industry events, conferences, and networking opportunities as needed.
• Support the successful transition of new clients from business development to account management and program delivery teams.
• Contribute to established client retention, satisfaction, and account growth goals.
• Travel as needed for client meetings, programs, and industry events.
• Perform additional duties as assigned.

Qualifications

• Bachelor's Degree in Business, Marketing, Communications, Hospitality, or a related field, or equivalent professional experience.
• 3+ years of DIRECT, hands-on experience in the meetings and incentive travel industry.
• Demonstrated ability to build and maintain strong client relationships and deliver exceptional customer service.
• Experience managing multiple client accounts, projects, and priorities while maintaining a high level of organization and attention to detail.
• Ability to understand client objectives, identify needs, and recommend creative, results-driven solutions.
• Experience coordinating proposals, presentations, budgets, and client deliverables in collaboration with internal teams.
• Strong understanding of account management principles, including client retention, relationship development, and account growth.
• Working knowledge of key industry vendors and partners, including hotels and destination management companies (DMCs), preferred.
• Strong familiarity with travel program operations, corporate meetings and events, incentive programs, or related services preferred.
• Ability to confidently lead client conversations, manage expectations, and communicate effectively with a variety of stakeholders.
• Strong organizational and project management skills with the ability to balance multiple deadlines and competing priorities.
• Ability to adapt to a fast-paced, growing agency environment while balancing client needs and agency business objectives.
• Exceptional written and verbal communication, presentation, and interpersonal skills.
• Ability to build collaborative relationships with clients, industry partners, and internal teams.
• Creative and analytical problem-solving skills with a focus on delivering solutions and results.
• Positive, enthusiastic attitude with a strong sense of accountability and professionalism.
• Self-starter who takes ownership of client relationships and responsibilities while recognizing when to involve internal teams or leadership.
• Willingness to work collaboratively and contribute outside of essential responsibilities when needed.
• Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and OneDrive); experience with CRM platforms preferred.
• Knowledge of the meetings, events, incentive travel, or channel and loyalty industries is a plus.
• Ability and desire to travel.

About Us

Fusion is an agency that delivers incentive travel programs, corporate meetings and events, and channel and loyalty solutions. Our comprehensive suite of offerings, powered by industry experts, enables us to provide value-driven, end-to-end solutions to admired brands and organizations. At Fusion, we combine deep industry knowledge, creative vision, and flawless execution to create moments that inspire motivation and grow loyalty. We connect achievement with meaningful rewards and experiences, cultivating strong relationships with the customers, employees, and distribution channels that matter most to our clients' brands. Learn more at www.thisisfusion.com.

Why Work at Fusion?

• Travel to unique destinations for program execution
• Grow your career in a fast-paced, dynamic agency
• Generous Self-Managed PTO: We encourage a healthy work-life balance.
• Paid Holidays, including Winter Break (Dec 23-31): Enjoy time to relax and recharge during the holidays.
• Comprehensive Benefits: Including medical, dental, and vision insurance.
• 401(k) Program: Plan for your future with our competitive retirement plan.
• A collaborative, creative work environment where ideas are valued, and growth is encouraged.

Fusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other characteristics protected by law.