Business Data Analyst

monday.com; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

monday.com, a leading software development company, is seeking a Business Data Analyst to enhance customer experience through data-driven insights. The role involves analyzing complex data sets, developing dashboards, and collaborating on strategic initiatives to improve operations within the Customer Experience organization. Candidates should have strong SQL and data visualization skills, along with a proven track record in data analysis.

Qualifications

• 3+ years of experience in data analysis.
• Proficient in SQL and BI tools like Tableau, Looker.
• Ability to present insights effectively.

Responsibilities

• Analyze complex data sets and provide actionable recommendations.
• Create dashboards and track KPIs for business performance.
• Manage end-to-end projects with stakeholders.

Skills

SQL

Data Visualization

Statistical Modeling

AB Testing

Customer Experience Knowledge

Tools

Tableau

Looker

Job description

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Description

monday.com is looking for an experienced and passionate Business Data Analyst to join our Customer Experience organization. In this role, you will be a key-factor in leading the data strategy across various projects. Our team values owning the outcome, focusing on driving impact, and putting our customer experience first.

Description

monday.com is looking for an experienced and passionate Business Data Analyst to join our Customer Experience organization. In this role, you will be a key-factor in leading the data strategy across various projects. Our team values owning the outcome, focusing on driving impact, and putting our customer experience first.

This position offers an exciting opportunity to be a leader and influence the direction of impactful initiatives, while identifying and enhancing opportunities to improve the day-to-day operations of the CX Organization.

About The Role

• Analyze complex data sets independently, identify key insights, and translate them into actionable recommendations.
• Create and maintain dashboards to track performance, monitor KPIs, and communicate insights to the team through occasional business reviews.
• Manage end-to-end projects by partnering with stakeholders to achieve our OKR goals. Drive experimentation by designing tests and analyzing the outcomes in order to make launch decisions.
• Assist operational teams with implementing advanced capabilities such as AI tools, work-force management tools, and much more.
• Plan, monitor and analyze AB tests for new features and capabilities.
• Collaborate with data engineers and BI developers to better log data and manage the accessibility of data tables.
  
  

Requirements

Requirements:

• 3+ years of proven experience in a similar data analysis role
• Proficient level of SQL is a must
• Experience with BI tools (Tableau, Looker, etc.) is a must
• Exceptional data visualization skills
• Experience with statistical modeling and AB test methodologies
• SaaS experience is strongly preferred
• Ability to tell the story and present the results in a clear and interesting way
• Fluent in English & comfortable communicating with stakeholders around the globe
• Quick learner who thrives in a high pace environment
• Excellent team player
• Strong attention to detail
• Customer Experience Knowledge is a plus
  
  

For New York City-based hires only: Compensation Range: $90,000-$120,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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