Business Control Specialist

ghr; Charlotte (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

Bank of America is seeking a senior professional to drive internal control discipline and operational excellence within Global Risk Management. You will support LOB or enterprise control activities, monitor controls, and aid in remediation through data-driven analysis.

You will partner with COO organizations on strategy, execute control programs, and coordinate response to exams and audits, ensuring compliance with enterprise standards and strong risk culture across the GRM function.

Qualifications

• Minimum 5 years of experience in business controls, plus risk management and/or operational risk management.
• Experience in business analysis, project management, data management and/or reporting – reflecting the ability to track performance and analyze data/progress metrics to benchmark against short and long-term goals
• Experience with process, controls and documentation
• Experience with portfolio management
• Program, project and change management experience and understanding of the change lifecycle
• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Organizing Information
• Research

Responsibilities

• Provide weekly updates and reporting to the Change Management Delegate displaying portfolio health for Global Risk
• Assist the Change Management team with tasks and deliverables along with understanding the complete life cycle of programs and projects
• Assist the Change Management team with enterprise change requests including quarterly evidence and change transformation requests
• Act as trusted advisor to the broader GRM organization and an ambassador of the risk culture
• Effectively and efficiently drive execution of key control priorities across the broader GRM organization
• Perform outreach and education to involved parties
• Ensure adherence to enterprise-wide standards
• Oversee the status of critical business controls and metrics, providing plans and remediation as appropriate
• Support the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection

Skills

Analytical Thinking

Attention to Detail

Critical Thinking

Problem Solving

Written Communications

Decision Making

Innovative Thinking

Prioritization

Organizing Information

Research

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

The role will partner with COO organizations on the strategy and execution of business controls activity as prescribed by enterprise standards. Programs include but are not limited to: Access Management, Business Electronic Communications, Data Management, Data Privacy, Inter-affiliate Services, Risk and Control Self-Assessment, Restricted Developer Software and various technology programs. The role will assist in the execution of internal controls and operational excellence within Global Risk Management.

Responsibilities

• Provide weekly updates and reporting to the Change Management Delegate displaying portfolio health for Global Risk
• Assist the Change Management team with tasks and deliverables along with understanding the complete life cycle of programs and projects
• Assist the Change Management team with enterprise change requests including quarterly evidence and change transformation requests
• Act as trusted advisor to the broader GRM organization and an ambassador of the risk culture
• Effectively and efficiently drive execution of key control priorities across the broader GRM organization
• Perform outreach and education to involved parties
• Ensure adherence to enterprise-wide standards
• Oversee the status of critical business controls and metrics, providing plans and remediation as appropriate
• Support the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection

Required Qualifications

• Minimum 5 years of experience in business controls, plus risk management and/ / or operational risk management experience
• Experience in business analysis, project management, data management and/ / or reporting – reflecting the ability to track performance and analyze data/ / progress metrics to benchmark against short and long-term goals
• Experience with process, controls and documentation
• Experience with portfolio management
• Program, project and change management experience and understanding of the change lifecycle
• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Organizing Information
• Research

Desired Qualifications

• Ability to think strategically across GRM to identify opportunities to improve overall performance efficiency.
• Strong partnership and relationship building skills
• Proven business operations and business controls experience
• Excellent verbal communication skills and executive presence

Shift

1st shift (United States of America)

Hours Per Week

40