Business Consultant, Change Management

Jobgether; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and bonus potential

Flexible remote work arrangements

Comprehensive benefits

Professional development and mentorship

Job summary

A consulting firm is seeking a Business Consultant specializing in Change Management. This high-impact role involves advising enterprise clients on change management strategies and facilitating workshops. Candidates should possess PROSCI certification and over 5 years of relevant experience in technology change management, especially within contact centers. The position offers competitive salary, remote work flexibility, and comprehensive benefits, alongside opportunities for professional development and impactful project work.

Qualifications

• 5+ years of experience leading change management for large technology implementations or transformations.
• Experience in enterprise software change management within contact center environments.
• Domain familiarity in omni-channel routing, CRM, workforce management, analytics.

Responsibilities

• Advise clients on change management plans and adoption strategies.
• Conduct workshops to build understanding among leaders and teams.
• Guide development of PROSCI-aligned change management plans.

Skills

PROSCI certification

Strong facilitation skills

Presentation skills for executives

Communication skills

Ability to influence leadership teams

Knowledge of AI, automation, analytics

Education

5+ years in change management

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Business Consultant, Change Management in the United States. This role is a high-impact consulting position focused on guiding enterprise clients through organizational change in contact center environments.

Accountabilities

• Advise clients on change management plans, adoption strategies, and engagement approaches
• Conduct interactive workshops to build understanding and buy-in among leaders and teams
• Guide the development of PROSCI-aligned change management plans, including stakeholder engagement, communication, enablement, and reinforcement mechanisms
• Support adoption of AI-enabled contact center tools, translating capabilities into actionable, role-based guidance
• Collaborate with client sponsors, leaders, and internal consultants to address resistance, trust, and workforce adoption considerations
• Create templates, messaging, and content assets for client customization and ongoing use

Requirements

• PROSCI certification (required)
• 5+ years of experience leading change management for large technology implementations or organizational transformations
• Experience in enterprise software change management within contact center or similar operational environments
• Knowledge of AI, automation, or advanced analytics adoption strategies
• Strong facilitation, presentation, and communication skills for executive and frontline audiences
• Ability to navigate ambiguity, drive results, and influence leadership teams
• Domain familiarity preferred in areas such as omni-channel routing, CRM, workforce management, quality management, analytics, and performance management
• Demonstrated ability to work collaboratively in team-based consulting environments

Benefits

• Competitive salary and bonus potential
• Flexible remote work arrangements
• Comprehensive benefits including healthcare, retirement, and wellness programs
• Opportunity to work on AI-driven, enterprise-level change management initiatives
• Professional development and mentorship within a consulting environment
• Exposure to diverse clients and high-impact transformation projects

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!

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