Agentic Commerce Consultant l Comms, Media, & Technology

Flagship Kansas; Overland Park (KS); On-site; USD 59,000 - 164,600; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

401(k) plan

Paid holidays and time off

Job summary

A leading consulting firm is seeking a Consultant to drive transformation initiatives in customer engagement for technology clients. The ideal candidate will have 3+ years in digital strategy and consulting, focusing on AI-driven experiences and data integration. Responsibilities include analyzing data trends, defining communication protocols, and enhancing digital platforms. This role offers competitive benefits and is ideal for professionals passionate about innovation in customer journeys.

Qualifications

• 3+ years of experience in consulting or digital strategy in the Communications, Media and Technology industry.
• Experience with digital transformation, customer experience, and platform initiatives.
• Familiarity with conversational interfaces and AI-driven trends.

Responsibilities

• Analyze product and customer data to identify trends.
• Support data cleansing and transformation for quality assurance.
• Collaborate with engineering to ensure data accessibility.
• Define standards for Agent Communication Protocols and API readiness.
• Implement structured data QA frameworks and monitoring processes.

Skills

Digital strategy

Data analysis

AI-driven customer experiences

Consulting experience

Education

Bachelor’s degree in Business, Marketing, Computer Science, or Engineering

Job description

Job Description

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/songOverview

We are seeking a consultant to support the design and delivery of agentic commerce transformation initiatives for technology clients. This role will focus on helping Communication, Media, and Technology organizations adapt to a new model of customer engagement where AI-powered agents, conversational interfaces, and intelligent systems influence how products are discovered, evaluated, and transacted. As customer journeys evolve beyond traditional digital channels, organizations must rethink how their products, content, platforms, and data are structured to operate within AI-driven and ecosystem-based environments. This consultant will help prepare their data, digital platforms, and analytics capabilities to support next-generation customer experiences across digital channels, partner ecosystems, and emerging AI-driven environments.

You will work across strategy, digital experience, content, platform integration, and data teams to help clients improve how their products show up across search, AI interfaces, and partner ecosystems, while ensuring readiness for agent-mediated interactions.

The ideal candidate combines experience in digital strategy, consulting, and Communications, Media, and Technology industry expertise with an interest in how AI and agent-based experiences are transforming customer journeys.

Job Responsibilities

Data Analysis & Preparation

• Analyze product, customer, and digital experience data to identify trends and insights.
• Assist in preparing datasets that support analytics, reporting, and personalization initiatives.
• Support data cleansing, transformation, and validation processes to ensure data quality and reliability.

Digital Platform & Data Integration Support

• Support documentation of data flows and integration points between platforms and digital applications.
• Assist in analyzing APIs, product data feeds, and service integrations used across ecosystems.
• Collaborate with engineering teams to ensure data is structured and accessible across digital experiences.

Agent Communication & Execution Readiness

• Define standards for Agent Communication Protocols (ACP) and API readiness.
• Partner with engineering to expose endpoints that support AI agent interaction.
• Ensure feeds support real-time decisioning (inventory, pricing, shipping logic).
• Build scalable frameworks for AI-assisted transactions.

Retrieval & Indexation Optimization

• Optimize structured data for RAG (Retrieval-Augmented Generation) environments.
• Collaborate with GEO and content teams to ensure alignment between semantic layer and markup layer.
• Reduce friction between presentation layer and structured layer.

Monitoring & Technical Governance

• Implement structured data QA and monitoring frameworks.
• Identify gaps impacting citation eligibility or recommendation logic.
• Establish governance standards for structured updates across markets.

Security, Trust & Compliance

• Ensure APIs and structured outputs align with privacy, compliance, and brand safety requirements.
• Partner with legal and security teams to assess risk exposure in agentic integrations.

Data & AI Readiness

• Support structuring of product and customer data for analytics, personalization, and AI use cases.
• Identify opportunities where data can enhance decision-making, recommendations, and customer experiences.
• Collaborate with data teams to improve data accessibility across digital channels.

Client Collaboration & Delivery Support

• Work as part of a multidisciplinary consulting team delivering transformation initiatives for clients.
• Support project teams with research, analysis, and documentation.
• Assist in preparing client presentations, reports, and deliverables.
• Participate in client workshops and working sessions to gather insights and requirements.
• Contribute to internal knowledge sharing and capability development.

Basic Qualifications

• 3+ years of experience in consulting or digital strategy experience in the Communications, Media and Technology industry.
• Experience working on digital transformation, customer experience, or platform-related initiatives.
• Experience with AI-driven customer experiences, conversational interfaces, or emerging digital ecosystem trends.
• Understanding of digital marketing, content strategy, or product experience optimization.
• Experience collaborating with engineering leadership to prioritize AI-readiness initiatives on technical roadmaps.

Preferred Qualifications

• Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and presentation skills.
• Ability to translate complex concepts into clear, actionable recommendations.
• Passion for innovation and the future of CMT.
• Comfortable with travel.

Compensation and Benefits

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 05/15/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits)

Role Location Annual Salary Range California $70,350 to $205,800 Cleveland $59,100 to $164,600 Colorado $63,800 to $177,800 District of Columbia $68,000 to $189,300 Illinois $59,100 to $177,800 Maryland $63,800 to $177,800 Massachusetts $63,800 to $189,300 Minnesota $63,800 to $177,800 New York $66,300 to $205,800 New Jersey $68,000 to $205,800 Washington $80,200 to $189,300

Requesting an Accommodation

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