Business Center Branch Manager

PNC Investments; Upper Darby (PA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Business Center Branch Manager to lead a high-performing team in Drexel Hill, PA. This role is pivotal in driving branch performance through consultative client interactions and innovative solutions that enhance customer loyalty and financial well-being. You will be responsible for talent development, risk management, and creating a differentiated customer experience in a dynamic banking environment. Join a forward-thinking company that values inclusivity and offers comprehensive benefits, making it an exciting opportunity for those passionate about customer service and team leadership.

Benefits

Health Coverage

Life Insurance

Disability Protection

401(k)

Pension

Stock Plans

Paid Time Off

Educational Assistance

Qualifications

• 5+ years of related experience and at least 2 years of supervisory experience.
• Key skills include accountability, banking, and client counseling.

Responsibilities

• Manage branch performance and drive revenue through consultative interactions.
• Lead and develop a high-performing team while ensuring compliance.

Skills

Accountability

Banking

Client Counseling

Customer Experience

Decision Making

People Management

Proactive Approach

Results Orientation

Education

Relevant Experience

Supervisory Experience

Job description

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Center Branch Manager within PNC's Retail Branch organization, you will be based in Drexel Hill, PA at the Drexel Hill branch.

Job Description

• Manage priorities through planning and execution to drive branch performance. Drive revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well-being. Create a differentiated customer experience, making banking easy in an omni-channel environment. Lead and influence a broad range of eco-system partners. Be accountable for risk management and compliance. Build a high-performing team through attraction, onboarding, coaching, and development of branch staff.
• Lead, plan, and execute a branded sales process to achieve sales targets and foster customer loyalty. Grow branch revenue through acquisition and share-of-wallet growth of consumer and business households. Lead business development and community involvement activities. Coach team in consultative selling to drive results and improve customer financial well-being. Have a foundational understanding of balance sheets and income statements.
• Ensure the delivery of a differentiated client experience. Coach team to confidently engage with customers via technology-enabled interactions, providing solutions and advice to improve client financial well-being. Lead effective problem resolution, making banking easy for customers. Deliver a seamless customer experience across all channels.
• Drive the employee experience. Responsible for acquiring and retaining talent through onboarding, coaching, and development. Prioritize talent development for all team members. Ensure employees meet performance and activity expectations through ongoing management. Foster an inclusive workplace aligned with PNC values.
• Manage operational, human capital, reputational, and business risks. Exercise leadership, authority, and sound decision-making to mitigate risks. Ensure compliance with regulatory guidelines and policies.

Qualifications

Successful candidates must demonstrate relevant knowledge, skills, and abilities. Key skills include accountability, banking, client counseling, customer experience, loyalty, decision making, people management, proactive approach, and results orientation. Competencies include branch banking services, delegation, digital awareness, effective communication, managing multiple priorities, and sales management. Typically, 5+ years of related experience and at least 2 years of supervisory experience are required. A degree is not mandatory if combined with relevant experience and certifications.

Benefits

PNC offers comprehensive benefits including health coverage, life insurance, disability protection, 401(k), pension, stock plans, paid time off, and educational assistance. For full details, visit Your PNC Total Rewards.

Additional Information

Applicants requiring accommodations should contact [e-mail] or call 877-968-7762. PNC is committed to an inclusive and accessible workplace. We provide equal employment opportunities regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.