Business Center Branch Manager

PNC Investments; Frisco (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Business Center Branch Manager to lead and inspire a high-performing team in Frisco, TX. In this dynamic role, you will manage branch operations, drive business growth, and foster a culture of inclusivity and excellence. Your leadership will empower team members to deliver exceptional customer experiences while navigating the complexities of banking services. If you are passionate about developing talent and achieving results in a customer-focused environment, this opportunity is perfect for you.

Benefits

Health coverage

Insurance

401(k)

Pension

Stock plans

Paid time off

Educational assistance

Qualifications

• 3+ years relevant experience in banking or management.
• Strong decision-making and people management skills.

Responsibilities

• Manage branch performance and lead business development efforts.
• Develop a high-performing team and ensure customer satisfaction.

Skills

Accountability

Banking

Client Counseling

Customer Experience

Loyalty

Decision Making

People Management

Proactive Approach

Results-Oriented

Education

Bachelor's degree

Tools

Digital Awareness

Branch Banking Services

Sales Management

Job description

Join to apply for the Business Center Branch Manager role at PNC Investments

1 week ago Be among the first 25 applicants

Join to apply for the Business Center Branch Manager role at PNC Investments

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Center Branch Manager within PNC's Retail Branch Banking Network, you will be based in Frisco, TX at the El Dorado and Coit branch.

Job Description

1. Manage and lead branch performance, including growth activities and outside business development. Execute relationship management with new and existing clients to grow sales, revenue, and market share. Lead and coach a high-performing team, develop partnerships, and promote positive customer experiences.
2. Identify and implement client solutions through proactive and reactive discovery conversations. Manage contact strategies using available tools, and collaborate with internal partners. Drive business banking results through development efforts and community involvement. Have a foundational understanding of balance sheets and income statements.
3. Lead and coach the team to deliver a proactive, differentiated client experience. Engage with customers using technology-enabled interactions, providing solutions and advice to improve financial well-being. Ensure seamless customer experience across channels.
4. Build a high-performing team through attraction, onboarding, coaching, and development. Prioritize talent development, performance management, and foster an inclusive workplace.
5. Manage operational, human capital, reputational, and business risks. Make sound decisions to mitigate risks, ensure regulatory compliance, and adhere to policies and procedures.

PNC employees are expected to be:

• Customer Focused: Knowledgeable of customer needs and satisfaction practices, creating customized solutions.
• Managing Risk: Effectively managing risks aligned with PNC's Enterprise Risk Management Framework.

As a Manager of Talent, you will be expected to:

• Include Intentionally: Cultivate diverse teams and inclusive workplaces.
• Live the Values: Model transparency and courage.
• Enable Change: Drive change and innovation.
• Achieve Results: Take ownership and empower decision-making.
• Develop the Best: Raise the bar and guide employee and customer success.

Qualifications

Candidates should demonstrate relevant knowledge, skills, and experience:

• Preferred Skills: Accountability, Banking, Client Counseling, Customer Experience, Loyalty, Decision Making, People Management, Proactive Approach, Results-Oriented
• Competencies: Branch Banking Services, Digital Awareness, Effective Communication, Managing Multiple Priorities, Prospecting, Sales Management
• Work Experience: Typically requires a university/college degree with 3+ years relevant experience; managerial experience in operations or production environment preferred. Equivalent education, certifications, or military experience may be considered.
• Education: Bachelor's degree
• Certifications/Licenses: No specific certifications required; background checks per regulations.

Benefits

PNC offers comprehensive benefits including health coverage, insurance, 401(k), pension, stock plans, paid time off, and educational assistance. Details available on Your PNC Total Rewards.

Disability Accommodations

For accommodations during the application process, contact [e-mail] or call 877-968-7762. All information is confidential.

Equal Opportunity

PNC is an equal employment opportunity employer, committed to diversity and inclusion. Positions are subject to federal regulations and background checks.