Business Center Branch Manager

PNC; Dallas (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Business Center Branch Manager to lead a high-performing team in Dallas. This role emphasizes delivering exceptional customer experiences, driving sales growth, and fostering an inclusive workplace culture. You will manage branch operations, develop talent, and ensure compliance with regulations while engaging with clients to provide tailored financial solutions. Join a team that values collaboration and innovation, and make a significant impact in the community through effective leadership and strategic business development.

Benefits

Health coverage

401(k)

Wellness programs

Paid time off

Qualifications

• 3+ years of relevant experience, preferably in a managerial role.
• Strong focus on customer experience and team management.

Responsibilities

• Manage branch performance, focusing on growth and client relations.
• Lead and coach a high-performing team to enhance customer experiences.

Skills

Accountability

Client Counseling

Customer Experience

Decision Making

People Management

Proactive Approach

Results-Oriented

Education

Bachelor's degree

Job description

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Center Branch Manager within PNC's Retail Branch Banking Network, you will be based in Dallas, TX at the Camp Wisdom branch.

Job Profile

Same as above.

Job Description

• Manage and lead branch performance, including growth activities and outside business development. Execute relationship management with consumer and business clients to grow sales, revenue, and market share. Lead and coach a high-performing team, fostering employee engagement and positive customer experiences.
• Conduct discovery conversations to identify client solutions, collaborate with internal partners, and execute contact management strategies. Drive business results through development efforts and community involvement. Understand balance sheet and income statement basics.
• Provide a proactive, differentiated client experience. Coach team to engage confidently with customers using technology, offering solutions that improve financial well-being. Ensure seamless omni-channel customer experience.
• Build a high-performing team through attraction, onboarding, coaching, and development. Prioritize talent development and ensure performance expectations are met. Support an inclusive workplace.
• Manage operational, human capital, reputational, and business risks. Ensure compliance with regulations and policies.

Additional Expectations

Customer-focused, managing risk, including adherence to PNC's Enterprise Risk Management Framework.

Managerial Expectations

• Include diverse teams, live the values, enable change, achieve results, develop talent.

Qualifications

Skills, competencies, work experience, education, and certifications needed.

Preferred Skills

Accountability, Banking, Client Counseling, Customer Experience, Loyalty, Decision Making, People Management, Proactive Approach, Results-Oriented.

Competencies

Branch Banking Services, Digital Awareness, Effective Communication, Managing Multiple Priorities, Prospecting, Sales Management.

Work Experience

Typically requires a university degree and 3+ years relevant experience; managerial experience preferred. Equivalent education and experience may be considered.

Education

Bachelor's degree.

Certifications & Licenses

No specific certifications required; background checks as per regulations.

Benefits

Comprehensive benefits including health coverage, 401(k), wellness programs, paid time off, and more.

Additional Information

Includes accommodations, equal opportunity employment, and legal compliance statements.