Business Center Assistant Manager

PNC Investments; King of Prussia (Montgomery County); On-site; USD 60,000 - 80,000; Full time

Job summary

PNC Investments seeks a Business Center Assistant Manager for its King of Prussia branch. This role is critical in managing branch operations, fostering a high-performing team, and driving customer satisfaction. The ideal candidate will have strong leadership skills and a commitment to customer service, along with relevant experience in banking or financial services.

Benefits

Health coverage

Life insurance

Disability protection

401(k) match

Pension

Stock plans

Paid time off

Educational assistance

Qualifications

• Typically requires 3+ years of related experience.
• Roles at this level do not necessarily require a university/college degree but do require related experience or product knowledge.

Responsibilities

• Accountable for the operational soundness of the branch and team.
• Drives revenue and loyalty through proactive interactions with clients.
• Responsible for acquiring and retaining talent through training and coaching.

Skills

Accountability

Client Counseling

Customer Experience (CX)

Decision Making

People Management

Proactive Approach

Results-Oriented

Education

Associates degree preferred

Job description

Join to apply for the Business Center Assistant Manager role at PNC Investments.

Get AI-powered advice on this job and more exclusive features.

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Center Assistant Manager within PNC's Retail organization, you will be based in King of Prussia, PA at the King of Prussia branch.

Job Description

• Accountable for the operational soundness of the branch and team, specifically the maintenance of security procedures, ensuring audit controls are followed and the support and adherence to compliance and regulatory guidelines. Manages service and operational aspects of a Branch & Business Center branch. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members. Leads through influence and impacts a broad range of eco-system partners in an omni channel environment. Drives revenue and loyalty through proactive interactions with clients.
• Influences a range of eco-system partners in an omni channel environment. Manages, coaches and executes a proactive client experience within an omni channel environment. Provides solutions and advice to improve client financial well-being. Leads effective problem resolution.
• Fosters a positive working environment that facilitates exceptional service and expanding profitable customer relationships. Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households. Consistently inspects, supports and coaches the branded sales process to proactively achieve sales targets and customer loyalty.
• Drives the employee engagement experience. Responsible for acquiring and retaining talent through the training, coaching and development of employees with a focus on bank protocol, operational processes, policies and procedures. Coaches employees to achieve performance and activity expectations. Leads the performance management process for direct reports.
• Responsible for the Branch & Business Center risk process through proper oversight and adherence to regulatory, security and audit requirements. Trains and coaches team members with operational/risk activities and monitors adherence to policies and procedures. Exercises sound decision making to identify and mitigate potential risk. Manages operational, human capital, reputational and business risk through adherence to established policies and procedures.

Additional Expectations

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

As a Manager Of Talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Approach, Results-Oriented

Competencies

Branch Banking Services, Decision Making and Critical Thinking, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management, Selling.

Work Experience

Typically requires 3+ years of related experience. Roles at this level do not necessarily require a university/college degree but do require related experience or product knowledge. A combination of education, certifications, and experience may be considered in lieu of a degree.

Education

Associates degree preferred.

Certifications & Licenses

No required certifications; candidates will undergo background checks per CFPB regulations.

Benefits

PNC offers a comprehensive range of benefits including health coverage, life insurance, disability protection, 401(k) match, pension, stock plans, paid time off, and educational assistance. For details, visit Your PNC Total Rewards.

Additional Information

If accommodations are needed during the application process, contact [e-mail] or call 877-968-7762. PNC is committed to an inclusive workplace and provides reasonable accommodations for qualified individuals.