Business Banking Specialist

Mercantil Commerce Bank; St. Louis, Northern (MO, KY); Hybrid; USD 37,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Paid vacation

Paid personal time

Career development

Education assistance

Voluntary supplemental benefits

Job summary

Commerce Bank in St. Louis, MO is seeking a Business Banking Specialist to support loan portfolio operations, assist account officers, and interact with customers daily to resolve service issues and ensure satisfaction.

You will coordinate openings, overdrafts, wire transfers, and document preparation, while maintaining confidentiality and delivering accurate, timely information to teammates and clients.

Qualifications

• Associate degree or equivalent combination of education and experience.
• Banking experience of 2+ years is required.

Responsibilities

• Serve as primary contact for loan portfolio issues and provide support to middle and upper level department colleagues
• Contact customers, resolve account issues, and process paydowns/advances
• Assist with closing documentation and coordination of openings, overdrafts, and wire transfers
• Review documentation and maintain routine correspondence and reports
• Identify cross-selling opportunities and support meeting logistics

Skills

Loan documentation

Confidentiality

Customer service

Attention to detail

Education

Associate’s degree or equivalent

2+ years banking experience

Job description

About Working at Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Compensation Range Hourly: $26.70 - $31.50 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to provide support to a team of business calling officers and portfolio managers that service diverse and complex business relationships. The position will also interact with customers on a daily basis regarding service and support issues with a resulting high level of customer satisfaction.

Essential Functions

• Serve as primary contact for loan portfolio issues and provide support to middle and upper level department colleagues
• Contact customers, resolve account issues, and process paydowns/advances
• Assist with the preparation of closing documentation, including complex and legally prepared documents
• Coordinate new openings, overdrafts, and wire transfers for Account Officers
• Review documentation exceptions for assigned Officers
• Contact customers to receive updated financial information
• Assist in the preparation of Loan Committee materials and other management reports
• Maintain routine customer correspondence, filing and other departmental documentation
• Assist with identifying and referring cross-selling opportunities
• Deliver client support by coordinating meeting and event logistics and performing administrative tasks that maintain an efficient, client-focused office environment
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Intermediate loan documentation knowledge
• Ability to maintain confidentiality
• Excellent customer service skills
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate proficiency with Microsoft Word, Excel and Outlook

Education & Experience

Associate’s degree or equivalent combination of education and experience required 2+ years of banking experience required

For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.

**Must be eligible to work in the U.S. without sponsorship now or in the future ***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Business Banking Specialist job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $26.70 to $31.50 per hour. #LI-LT1

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.

Location & Time Type

Location: 8001 Forsyth Blvd, St. Louis, Missouri 63105

Time Type: Full time

Company Culture and Honors

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.

Why Commerce? Inclusion at Commerce

Equal Opportunity Employer

Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.