Business Banking Relationship Manager - Southern Division - RELAT003609

Citadel Federal Credit Union; Exton (PA); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Citadel Federal Credit Union in Pennsylvania seeks a seasoned Business Banking Relationship Manager for the Southern Division. The role focuses on acquiring new business clients and deepening relationships within a portfolio of small to mid-size companies, leveraging a broad range of financial products and cross-organizational solutions.

The position blends branch collaboration with field engagement, offering a hybrid schedule in select Southern Region branches to drive growth and member

Qualifications

• Undergraduate degree in business or related field.
• 3–5 years commercial deposit and lending experience.
• Five+ years of sales and business development with proven results.
• Must have current and/or prior portfolio management experience.
• Excellent verbal and written communication skills and excellent presentation skills.
• In depth knowledge of financial products and banking regulations.
• Demonstrated experience with and broad understanding of personal and commercial financial statements.
• Proven experience with and comprehensive understanding of commercial deposits, lending, and small business operations.
• Proficient in personal computer applications - MS Windows and Office Products.

Responsibilities

• Maintains an in-depth knowledge of products and services as well as knowledge of competitors and competitive products.
• Impacts region referral pipeline via established internal and external centers of influence.
• Actively participates in Community organizations to source business development opportunities and demonstrate Citadel's commitment to the local community.
• Maintains a current comprehensive understanding of members' needs, based on the review and analysis of personal and business financial data gathered.
• Delivers distinctive service by completing consistent relationship reviews with all focus clients.
• Promotes and cross-markets products and services to clients by keeping clients informed of products, services, promotions, and provides appropriate financial solutions via consultative review and proactive contact.
• Makes joint calls with Market Managers and less experienced Business Relationship Managers to enhance their selling skills and uncover consumer opportunities.
• Actively listens to concerns, presents a clear concise picture and provides the client with a targeted solution to close the sale.
• Functions as members credit expert with commercial loan department to facilitate the underwriting process and credit approval. Ensures that new member relationships consistently meet all compliance requirements; ensures all account and loan documents are completed, correct and sent with complete packing; works to resolve all account and loan document exceptions; understands how and why an exception occurred.
• Aggressively grows and maintains a profitable book of business by successfully closing deals to meet or exceed individual and region revenue, contribution margin, fee income, loans and deposit goals.

Skills

Verbal communication

Written communication

Presentation skills

Sales experience

Business development

Portfolio management

Financial products knowledge

Education

Undergraduate degree

Tools

MS Office

Client Experience Desktop

Job description

Business Banking Relationship Manager - Southern Division - RELAT003609

Job Category: Business Lending

Requisition Number: BUSIN004165

• Posted : October 15, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Description

Job Overview

Focuses on acquisition of newmembersanddeepening relationships withexistingmemberportfolio of businesses with annual sales from$1 to $10 million.Cultivates andutilizes astrategicnetwork of local centers of influence in the market that can be leveraged into profitable relationships. Maintains strategic relationships with allCitadellines of business to effectively refer business and leverage partnerships to deepen and enrich the360 memberexperience. Working as thetrustedadvisor,proactivelymanages thememberrelationship by selling and promoting a broad array of appropriate financial products and services, providing pertinent financial information to clients and identifying/referringcross-organization solutions. Researches and fully understands competitors - strengths/weaknesses and product offerings/pricing.

Responsibilities

• Maintains an in- depth knowledge of products and services as well as knowledge of competitors and competitive products.
• Impacts region referral pipeline via established internal and external centers of influence.
• Actively participates in Community organizations to source business development opportunities and demonstrateCitadel'scommitment to the local community.
• Maintains a current comprehensive understanding ofmembersneeds, based on the review and analysis of personal and business financial data gathered.
• Delivers distinctive service by completingconsistentrelationship reviews with all "focus" clients.
• Promotes and cross- markets products and services to clients by keeping clients informed of products, services, special promotions, and provides appropriate financial solutions via consultative review and proactive contact.
• Makes joint calls withMarketManagers and less experienced Business Relationship Managers to enhance their selling skills and uncover consumer opportunities.
• Actively listens to concerns, presents a clear concise picture and provides the client with a targeted solution to close the sale.
• Functions asmembers credit expert with commercial loan departmentto facilitate the underwriting process and credit approval. Ensures that newmemberrelationships consistently meet all compliance requirements; ensuresall account and loan documentsare completed, correct and sent withcomplete packing; works to resolve all account and loan document exceptions; understands how and why an exception occurred.
• Aggressively grows and maintains a profitable book of business by successfully closing deals to meet or exceed individual and region revenue, contribution margin, fee income, loans and deposit goals.

This is a Hybrid position. Our Business Banking Relationship Managers are expected to be in their branches 5 days a week partnering with branch colleagues, while also engaging their books of business all in an effort to impact Citadel Members financial experience. If a Business Banking Relationship Manager needs flexibility to adjust their schedule for early or late Member appointments/business networking those appointments must be preset in the Business Banking Relationship Manager's Outlook Calendar.

Qualifications and Education Requirements

• Undergraduate degree in business/related field or equivalent work experience.
• 3 to 5 years commercial deposit andlending experience.
• Five plus years demonstrated sales and business development experience with proven results.
• Must have current and/or prior portfolio management experience.
• Excellentverbal and written communication skills andExcellentpresentation skills.
• In depth knowledge of financial products and banking regulations.
• Demonstrated experience with and broad understanding of personal and commercial financial statements.
• Proven experience with and comprehensive understanding ofcommercial deposits, lending,and small business operations.
• Proficient in personal computer applications - PC (MS Windows and Office Products), Client Experience Desktop.
• This position will be working in our Southern Region branches: Paoli, West Chester, Downingtown

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.