Business Associate

Yale NewHaven Health; New Haven (CT); On-site; USD 42,000 - 56,000; Full time

Job summary

Yale NewHaven Health is seeking an administrative/clerical professional to support patient care units with data entry and secretarial duties. The role emphasizes service excellence, confidentiality, and teamwork in a fast-paced environment.

Ideal candidates have a minimum of a high school diploma or GED and 2–3 years of related experience, with strong communication and organizational skills to manage medical records and support staff.

Qualifications

• Minimum high school diploma or GED required.
• Two to three years administrative clerical experience in a patient care environment preferred.

Responsibilities

• Service Excellence: provide courteous, professional customer service to patients and families.
• Collaborate with team to ensure timely and accurate information flow.
• Maintain medical records with strict confidentiality per HIPAA guidelines.
• Process, file, and distribute patient documents accurately and securely.
• Assist with daily operations to support safe and efficient patient care.

Skills

Customer service

Office administration

Data entry

HIPAA compliance

Communication skills

Organizational skills

Education

High School diploma or GED

Tools

Computer applications

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Performs a wide range of secretarial and data entry duties and coordinates a multitude of office procedures insupport of the activities of the patient care unit. Service Excellence, collaboration, teamwork, technical expertise,postive impact and problem solving are critical skills necessary for this position. Additional activities may berequired at the request of the department and/or manager to ensure safe , effective and effecient operations of thefacility.Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their families basedon the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includesproviding service excellence by creating a great "First Impression" by demonstrating exemplary customer serviceskills for all customer groups including patients, families/friends, physicians, staff and department personnel.Adheres to the "I Am YNHH" service excellence pledge and promotes a positive work environment.

EEO/AA/Disability/Veteran

Responsibilities

• 1. Service Excellence - Creates a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel. Adheres to the "I Am YNHH" service excellence pledge.
• *Interacts with patients, families/friends, physicians and staff, in a helpful, courteous, pleasant and professional manner at all times, including while using the intercom.
• 2.Collaboration and Teamwork - Assures that information is communicated in a timely, sensitive and effective way; follows through on responses as appropriate.
• *Demonstrates sensitivity to the varying needs and communication styles of our culturally diverse patients, families and staff.
• 3.Technical Expertise - Proficient skill on all computer applications and telecommunication systems. Maintains all medical records and other materials related to medical status and patient care. Observes strict confidentiality within HIPAA regulations.
• *Receives, distributes, processes, files and maintains all patients' medical records and other documents relating to medical status and patient care maintaining strict confidentiality at all times.
• 4.Positive Impact on Practice/Problem Solving - Exhibits behaviors demonstrating responsibility for creating a positive work environment. Recommend reasonable solutions to address problems.
• *Ensure environment is always regulatory ready, regulatory compliant, including maintaining a clean and organized work area.
• 5.If working in the Observation Associate role through the Centralized Staffing department:
• *Ensures the patient's safety and dignity during assigned shift.

Qualifications

EDUCATION

Minuimum High School Diploma or equivalent GED is required.

EXPERIENCE

Two (2) to Three (3) years administrative clerical experience preferably in a patient care environment. Prior computerusage strongly preferred.

LICENSURE

n/a

SPECIAL SKILLS

Possess the ability to maintain composure in stressful situations. Demonstrate a caring, positive attitude towardspatients and families. Excellent communications, interpersonal, and organizational skills. Ability to read computerscreens, forms and other documents and follow written and oral instructions. Ability to write clearly and legibly .Ability to make mathematical computations. Competent in keyboarding skills. Ability to work in a fast -paced,changing environment. Ability to respond to unpredictable, changing situations and needs (including clinical criseson the unit and otherwise stressful situations and interactions) with sound judgment and excellent customerrelations skills.

PHYSICAL DEMAND

Ability to lift a minimum of 40 pounds. Consistent use of body mechanics. Work involves sitting in a chair for longperiods of time, stands and walks through department or facility as required.