Business Assistant I

Valley-Urgent-Care; Fort Smith (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Valley Urgent Dental is seeking a Patient Experience & Community Relations Coordinator to be the face of our practice, bringing energy and warmth to every interaction.

Responsibilities include greeting patients, answering calls, scheduling appointments, building trust with patients, and representing the office at local events to promote our services and distribute marketing materials. You will help coordinate outreach efforts and foster a positive office culture that makes patients feel valued.

Qualifications

• High School diploma or equivalent
• 2+ years of business/office experience
• Customer service oriented
• Strong communication and relationship-building skills

Responsibilities

• Welcome patients with warmth, enthusiasm, and a smile.
• Answer phones professionally and confidently while creating a great first impression.
• Schedule appointments efficiently to help keep providers' schedules full.
• Build relationships with patients that encourage trust, loyalty, and referrals.
• Represent Valley Urgent Dental in the community by visiting local businesses, schools, and organizations to introduce our office and distribute marketing materials.
• Help coordinate community outreach events and promotional opportunities.
• Support the team in creating an upbeat, positive office culture where patients feel valued.

Skills

Self-starter

Independent worker

Goal achiever

Customer service

Tech savvy

Lifelong learner

Feedback handling

Education

High School diploma or equivalent

Job description

Join Our Team as a Patient Experience & Community Relations Coordinator

Valley Urgent Dental is looking for an energetic, outgoing people-person to become the face of our practice!

This is much more than a traditional front desk position. We're looking for someone with a contagious personality who loves meeting new people, building relationships, and creating exceptional experiences for every patient who walks through our doors.

What You'll Do

Welcome patients with warmth, enthusiasm, and a smile.

Answer phones professionally and confidently while creating a great first impression.

Schedule appointments efficiently to help keep our providers' schedules full.

Build relationships with patients that encourage trust, loyalty, and referrals.

Represent Valley Urgent Dental in the community by visiting local businesses, schools, and organizations to introduce our office and distribute marketing materials.

Help coordinate community outreach events and promotional opportunities.

Support the team in creating an upbeat, positive office culture where patients feel valued.

What We're Looking For

We're searching for someone who is:

Naturally bubbly, positive, and high energy.

Comfortable starting conversations with anyone.

Passionate about helping people and providing outstanding customer service.

Organized, dependable, and able to multitask in a fast-paced environment.

Confident on the phone and skilled at converting calls into scheduled appointments.

Self-motivated and excited to represent our practice throughout the community.

A team player who enjoys contributing to a fun, supportive workplace.

Bonus Points If You Have

Experience in dental or medical front office.

Customer service, sales, hospitality, or marketing experience.

Strong communication and relationship-building skills.

Why Valley Urgent Dental?

At Valley Urgent Dental, we believe dentistry should be welcoming, compassionate, and convenient. Every interaction matters, and we're looking for someone who shares our passion for making patients feel cared for from their very first phone call.

If you're someone who lights up a room, loves connecting with people, and enjoys making a real impact in your community, we'd love to meet you!

Required

• High School diploma or equivalent


• 2 or more years of business / office experience

Certifications

• None

Knowledge/Skills/Abilities

• Self-starter, Independent worker/thinker


• Goal achiever


• Customer Service Focused


• Tech savvy, computer proficient


• Lifelong learner, committed to continual educational advancement


• Can take respectful, constructive feedback