Business Apps Specialist: Salesforce & Automation

Anders Group; Irving (TX); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Job summary

Anders Group is seeking a technically savvy Business Applications Specialist in Irving, TX to support Salesforce, Sense, and other business applications. You will troubleshoot issues, gather requirements, and drive automation and workflow improvements across departments.

The role reports to IT Project Management and partners with vendors and stakeholders to implement technology initiatives. The ideal candidate has 2+ years in tech support with SaaS applications, excellent communication, and a

Qualifications

• Associate's or Bachelor's Degree and/or 2+ years of technology, systems administration, business systems, or technical support experience.
• Experience supporting SaaS-based business applications.
• Strong troubleshooting and problem-solving skills.
• Ability to manage multiple projects, priorities, and deadlines.
• Excellent verbal and written communication skills.
• Strong customer service mindset and ability to support users at all levels of the organization.
• Proficiency in Microsoft Office applications.
• Detail-oriented and able to shift focus as business needs change.
• Self-motivated with a continuous improvement mindset.

Responsibilities

• Serve as the primary support resource for Anders Group technologies including Salesforce, Sense, and other business applications
• Provide Tier 1 and Tier 2 support to internal users by troubleshooting system issues, answering questions, and identifying solutions
• Log, track, and manage support requests through resolution while maintaining clear communication with stakeholders
• Partner with vendors and internal teams to troubleshoot system issues and ensure timely resolution
• Serve as a subject matter expert for Salesforce, Sense, and other core business systems
• Configure applications including user setup, permissions, workflows, fields, reports, dashboards, and system enhancements
• Create and maintain reports and dashboards to support operational and leadership decision-making
• Analyze data across multiple systems to identify inconsistencies, improve data integrity, and support business objectives
• Gather requirements from business leaders and stakeholders to identify opportunities for process improvement and technology enhancements
• Partner with the Director of IT Project Management to plan, execute, and support technology projects and system implementations
• Participate in project build-outs including requirement gathering, testing, documentation, user acceptance testing, deployment, and training
• Collaborate with key stakeholders across Recruiting, Operations, Payroll, Billing, HR, and Leadership to ensure systems support business needs
• Develop and maintain training materials, system documentation, knowledge base articles, and standard operating procedures
• Attend vendor meetings, document action items, and follow through on project and support-related deliverables
• Identify opportunities for automation, efficiency improvements, and technology adoption across the organization
• Conduct regular audits of system data and workflows to ensure accuracy and compliance
• Support additional projects and initiatives as assigned

Skills

Troubleshooting

Communication

Multi-project management

SaaS expertise

Education

Associate's or Bachelor's Degree

Tools

Salesforce

Sense

Job description

Anders Group is seeking a technically savvy Business Applications Specialist in Irving, TX to support Salesforce, Sense, and other business applications. You will troubleshoot issues, gather requirements, and drive automation and workflow improvements across departments.

The role reports to IT Project Management and partners with vendors and stakeholders to implement technology initiatives. The ideal candidate has 2+ years in tech support with SaaS applications, excellent communication, and a