Business Applications Support Specialist

FUJIFILM Holdings America Corporation; Bothell (WA); On-site; USD 50,000 - 59,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life & Disability Insurance

401k with company match

Paid Time Off (PTO) 120 hours first yr

Employee Holidays 32 hours

Eight paid holidays

Job summary

FUJIFILM Sonosite is seeking a Business Applications Support Specialist to provide day-to-day operational support for Salesforce.com and the quoting tool. You will document requirements, manage cases, and maintain data integrity while collaborating with IT and business teams in Bothell, WA.

The role emphasizes test execution, user documentation, and delivering training content. Strong communication and timely issue resolution are essential in a fast-paced environment.

Qualifications

• Associate degree or equivalent combination of education, training, and relevant work experience; bachelor’s degree preferred
• Two to four years of experience supporting, administering, testing, or maintaining business applications or business-process systems
• Experience with Salesforce.com or a comparable CRM system preferred
• Working knowledge of quote-to-cash processes preferred
• Ability to follow documented procedures, maintain accurate records, manage priorities, and escalate exceptions appropriately

Responsibilities

• Provide first-line support for Salesforce.com and the quoting tool; resolve routine issues using documented guidance
• Draft and maintain user documentation, quick-reference guides, and in-app guidance materials; deliver training
• Process approved new-user and existing-user setup requests following access-control procedures
• Prepare and distribute communications regarding new releases and functionality in the quoting tool and Salesforce.com
• Perform contract-management support tasks and assist contract administrators per procedures

Skills

Clear written & verbal communication

Data collection & reporting

Metrics tracking

Process improvement

Troubleshooting

Time management

Collaboration with users

Education

Associate degree

Bachelor’s degree preferred

Tools

Salesforce.com

Quoting tool

Job description

Position Overview

The Business Applications Support Specialist provides day-to-day operational support for Salesforce.com, the quoting tool, and related business applications. Working within established procedures, documented requirements, and defined approval processes, this role performs system maintenance, data updates, user support, testing, documentation, and training activities that helpmaintainreliable business processes anda consistentuser experience.

The position works under the general direction of the Senior Business Applications Analyst or manager. Assignments are completed using established standards and priorities; non-routine issues, material system changes, and exceptions to policy are escalated for review and approval.

This role collaborates with Marketing, Regulatory, Planning, Manufacturing, Sales, Finance, Order Management, and IT to process requests, resolve routine issues,maintainaccuratedata, and support approved system enhancements.

Company Overview

At FUJIFILM Sonosite, we reinvent how healthcare is delivered with point-of-care ultrasound technology. As the leader in bedside ultrasound systems, our innovations save lives—from premature babies in NICUs to trauma patients in emergency rooms.

We’re looking for purpose-driven team members ready to build technology that impacts real-world scenarios, including natural disasters and even war zones. By joining FUJIFILM Sonosite, you’ll be part of a team that thrives on collaboration, out-of-the-box thinking, and a passion for life-saving innovations. Let’s make a difference together.

Our headquarters in Bothell, Washington, blends riverside charm with urban amenities, quality schools, and an ever-evolving downtown—all part of the vibrant Seattle metro area.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Essential Job Functions:

• Review routine workflows and user feedback, document potential process improvements, andsubmitrecommendations to the Senior Business Applications Analyst or manager for evaluation and approval.
• Gather information from business users, document requirements using established templates, create or update cases, and route requests to IT or theappropriate reviewer.
• Maintain approved Salesforce.com objects, libraries, product records, pricing data, and marketing description translationsin accordance withdocumented procedures and authorized change requests.
• Execute test scripts for approved projects and enhancements, document results,identifyvariances, and report findings to the project owner or manager.
• Provide first-line support for Salesforce.com and quoting-tool users; resolve routine issues using documented guidance and elevate complex, recurring, security-related, or policy-related issues.
• Draft andmaintainuser documentation, quick-reference guides, and in-app guidance materials; deliver training using approved content and processes.
• Approved quoting-tool updates, includingconfiguration,product setup, discount thresholds,pricing, and obtain required review before release.
• Process approved new-user and existing-user setup requests, including multifactor authentication and navigation preferences, following access-control procedures.
• Prepare and distribute approved communicationsregardingnew releases and functionality in the quoting tool and Salesforce.com.
• Perform contract-management support tasks andassistglobal contract administratorsin accordance withestablished procedures, templates, and approval requirements.

Knowledge and Experience:

• Associate degree or equivalent combination of education, training, and relevant work experience; bachelor’s degree preferred
• Two to four years of experience supporting, administering, testing, ormaintainingbusiness applications or business-process systems
• Experience with Salesforce.com or a comparable customer relationship management system preferred
• Working knowledge of quote-to-cash processes preferred
• Ability to follow documented procedures,maintainaccuraterecords, manage assigned priorities, and elevate exceptions appropriately

Skills/Abilities:

• Clear written and verbal communication skills and the ability to provide responsive customer support
• Compile and review data from multiple sources,identifyroutine discrepancies, and prepare reports or summaries using established formats
• Track assigned metrics otraisedata-quality or process concerns to theappropriate businessowner
• Ability to document process-improvement opportunities and implement changes after approval
• Ability to troubleshoot routine issues using documented resources and elevate issues outside established guidelines
• Strong organization, listening, follow-through, and time-management skills; ability to meet assigned deadlines
• Practical analytical, data-validation, and problem-solving skills
• Ability to work collaboratively, respond professionally to users, and refer conflicts or decisions outside therole’sauthority to management

Salary and Benefits:

• $36.06/hr. - $43.27/hr. (Compensation will vary based on skills, experience and location; it is not typical to be hired at or above the top of the salary range).
• Insurance:
  • Medical, Dental & Vision
  • Life & Company paid Disability
• Retirement Plan (401k):
  • 4% automatic Company contribution
  • Fujifilm matches 50 cents for every dollar you contribute, up to 6% of your salary
• Paid Time Off:
  • You can accrue up to 120 hours of PTO in your first year of employment
  • PTO increases based on years of service
• Employee Choice Holidays:
  • 32 hours additional paid time off, based on date of hire in the calendar year
• Paid Holidays:
  • Eight (8) paid holidays per year

FUJIFILM Sonositeoffers a fantastic compensation package, including benefits, and a 401k program. Visit us today to learn more about our exciting technologies and how you can make a difference.

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EEO Information

Fujifilm is committedto providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([e-mail] or [phone]).