Business Applications Manager

Delta Dental of Wisconsin; Milwaukee (WI); Hybrid; USD 105,000 - 140,000; Full time

Benefits offered by this job

Health & Dental Insurance

Vision Insurance

Life Insurance

Disability Coverage

HSA / FSA

401(k) with match

Wellness Programs

Generous PTO

Job summary

Delta Dental of Wisconsin is seeking a Business Applications Manager to oversee and optimize the enterprise application portfolio at our Stevens Point, WI headquarters. The role focuses on secure, compliant, and reliable applications that align with key business processes.

This full-time hybrid position collaborates with business units, Finance, Compliance, Operations, and external vendors to drive strategy, lifecycle management, and continuous improvement.

Responsibilities

• Build trusted relationships between business leaders and technology, acting as a trusted advisor on solution fit.
• Translate business needs into scalable solutions, gather requirements, and prioritize the backlog by business value.
• Align application capabilities with business objectives across units including Finance, Compliance, and Operations.
• Lead enterprise application strategy, roadmaps, and lifecycle to match priorities and architecture standards.
• Maintain software inventory, improve health of applications, reduce technical debt, and retire obsolete solutions.
• Deliver secure, reliable, and scalable enterprise applications with end-to-end delivery and lifecycle management.
• Foster cross-functional collaboration to enable integrated solutions and trusted data with an agile culture.
• Establish and enforce standards, governance, documentation, and change management in line with security needs.
• Ensure regulatory compliance, partnering with security and compliance teams to protect sensitive data.
• Manage application lifecycle and technology risk, including incident, problem, and change management.
• Support audit readiness and vendor risk reviews, escalating and resolving issues with stakeholders.
• Stay current on new technologies in applications, cloud, and automation to deliver measurable business benefits.
• Identify opportunities to automate processes and workflows using AI and low-code/no-code tools.

Job description

At Delta Dental of Wisconsin, we are champions of Oral Health, and we have built our company on a foundation of delivering innovative products and services within our culture of legendary service. Our culture that sets us apart within our industry and the way we do business and it is different. Our employees stay here because the organization supports them as employees and their career growth. We have many employees who have stayed for 25, 30, or even 45 years within our organization.

Delta Dental of Wisconsin is seeking a Business Applications Manager to oversee and facilitate the administration, delivery, and operational reliability of Delta Dental of Wisconsin's (DDWI) business application portfolio, including internally managed applications. The Business Applications Manager ensures applications operate securely, align with business processes, and meet compliance requirements in a highly regulated environment. The Business Applications Manager maintains the DDWI software inventory and manages the lifecycle of enterprise systems, coordinating upgrades, enhancements, and security reviews with vendors and NorthWinds Technology Solutions.

This is a full-time hybrid position, with three days in the office and two days working from home, based at our headquarters in Stevens Point, WI.

What you'll do:

Business Partnership & Cross-Functional Collaboration

• Build trusted relationships with business leaders, serving as the bridge between business and technology and a trusted advisor on solution fit.
• Translate business needs into practical, scalable solutions, gathering requirements and prioritizing the backlog by business value.
• Align application capabilities with business objectives, partnering with Business Units, Finance, Compliance, Operations, and NorthWinds Technology Solutions.
• Lead the enterprise application strategy, roadmap, and lifecycle to align technology investments with business priorities and architecture standards.
• Manage and optimize the application portfolio by maintaining the software inventory, improving application health, reducing technical debt, and retiring obsolete solutions.
• Deliver secure, reliable, and scalable enterprise applications through end-to-end delivery, operational support, and lifecycle management aligned with business needs and SLAs.
• Foster collaboration and continuous improvement by partnering across the organization to enable integrated solutions, trusted data, and a high-performing, agile culture.
• Establish and enforce application standards, governance, documentation, and change management practices aligned with enterprise frameworks and security requirements.
• Ensure compliance with policies, regulatory, and security requirements, partnering with security and compliance teams to control sensitive and regulated data.
• Manage application lifecycle and technology risk, including incident, problem, and change management.
• Support audit readiness and compliance reviews, assisting with vendor risk identification, escalations, and resolution.
• Stay current on emerging technologies in applications, cloud, and automation, adopting solutions that deliver measurable business benefit.
• Simplify and automate processes and workflows using AI, analytics, and low-code/no-code tools, promoting standardization and reuse.
• Develop, track, and report on meaningful KPIs while managing budgets, optimizing licensing and operational costs, and demonstrating ROI.

At Delta Dental, we’re committed to attracting and keeping great talent with a comprehensive benefits package for employees and their families. We offer:

• Health, vision, dental, and life insurance
• Short- and long-term disability coverage
• HSA, FSA, and Dependent Care Accounts
• Competitive salary and incentive compensation based on company results
• 401(k) with employer match and a 6.5% employer contribution to retirement accounts
• Robust wellness programs, whether you work on-site or remotely

We also value work-life balance with a generous PTO package that grows with your tenure, company holidays, and time off for volunteering. We don't just provide it; we encourage employees to utilize the time off. See what our employees have to say about working at Delta Dental here:https://www.deltadentalwi.com/s/employee-testimonial

This position does not offer immigration sponsorship.