Business Applications Analyst II – Communication & Web Platforms

invenergyllc; Chicago (IL); Hybrid; USD 75,000 - 103,000; Full time

Benefits offered by this job

Health Insurance

Job summary

Invenergy LLC, headquartered in Chicago, seeks a Business Applications Analyst II to administer, support, and optimize web platforms. You will translate business needs into technical requirements, collaborate across IT and business teams, and develop documentation and training materials.

The role emphasizes process improvement, change management, and KPI-driven performance insights in a fast-paced energy environment.

Qualifications

• 2+ years experience as a Business Application Analyst or similar role.
• 2+ years experience in a hands-on technical role supporting and implementing web platforms.
• 2+ years experience providing Tier 2/3 hands-on application technical support.
• Strong documentation skills for knowledge bases, diagrams and guides.
• Excellent interpersonal and communication skills across all levels.
• Eligible to work in the United States without sponsorhip now or in the future.

Responsibilities

• Analyze applications and processes to identify inefficiencies and improvements.
• Develop business requirements and translate into technical specs.
• Ensure change management with testing and clear communications.
• Collaborate with IT and business teams to define requirements.
• Create process maps, flowcharts, diagrams, user and technical guides.
• Coordinate implementation of new technology and changes.
• Stay up-to-date with industry best practices and trends.
• Establish KPIs to measure application performance and insights.
• Engage stakeholders through regular user group meetings.
• Provide SME technical support for assigned applications.
• Develop and maintain training materials and SOPs.

Skills

Business Analysis

Technical Support

Documentation

Stakeholder Input

Education

Bachelor's degree

Related Field Degree

Tools

ContentStack

WPEngine

GitHub

Vercel

WordPress

Social Media Platforms

Job description

Invenergy is North America’s largest privately held developer, owner, and operator of power infrastructure. With 25 years of trusted execution, we deliver reliable, affordable energy through a diverse portfolio that includes natural gas, solar, land-based wind, energy storage, transmission, and domestic manufacturing. Headquartered in Chicago, we develop, own, and operate large scale projects that power communities and support the energy future.

This position will be open for application for at least 3 calendar days from the posting date. This position will remain open for application based on business need, which may be before or after the 3-day posting window.

Job Description

Position Overview

The Business Applications Analyst II – Communication & Web Platforms will be responsible for the administration, maintenance, and technical support of assigned applications and processes within our organization, including analyzing and optimizing operational processes. Your primary objective will be to develop business requirements, implement technical solutions based on business requirements, and provide technical support on assigned applications.

As a Business Application Analyst II, you will play a crucial role in driving operational excellence, optimizing applications, implementing technology solutions to drive organizational improvement, ensuring the security of applications, and enhancing overall productivity within the organization. Your analytical mindset, technical skillset, attention to detail, and ability to streamline processes will contribute to the success and growth of the company.

Responsibilities

• Analyze Applications & Processes: Conduct thorough evaluations of existing applications and business processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Business Requirements: Work with key stakeholders to develop business requirements and translate those requirements into technical requirements.
• Change Management: Ensure change management process is followed including evaluating risk of the change, appropriate testing of the change, and effective communication with business users.
• Collaboration: Collaborate with cross-functional teams, including other IT teams and business departments, to understand their requirements and identify opportunities for process enhancements.
• Documentation: Create detailed documentation for applications including process maps, flowcharts, diagrams, user guides, and technical guides.
• Implementation: Coordinate and facilitate the implementation of new technology solutions and changes to existing technology services, working closely with stakeholders to ensure smooth transitions and minimal disruption.
• Industry Trends: Keep up-to-date with industry best practices and emerging technologies to drive innovation, increase efficiencies, and enable business growth.
• Performance Measurement: Establish performance benchmarks and key performance indicators (KPIs) to assess the effectiveness of applications and identify trends to develop actionable insights.
• Stakeholder Engagement: Regularly engage with business stakeholders for assigned applications including leading regular user group meetings and ensuring user feedback is added for future improvements.
• Technical Management: Provide advanced technical support and subject matter expertise (SME) for assigned applications.
• Testing: Develops, documents, and maintains user acceptance test scripts; performs user acceptance and other functional tests; and assists tracking and coordinating user acceptance testing.
• Training and Documentation: Create training materials, user guides, SOP’s, KB’s, and process documentation to ensure standardized workflow practices and support organizational knowledge sharing.

Minimum Qualifications

• Bachelor's degree in computer science, business administration, operations management, or a related field.
• 2+ years experience as a Business Application Analyst or similar role.
• 2+ years experience in a hands-on technical role supporting and implementing communication and web platforms such as ContentStack, WPEngine, GitHub, Vercel, WordPress, Social Media platforms, or other comparable web technologies.
• 2+ years experience providing Tier 2/3 hands-on application technical support.
• Strong technical knowledge and ability to own a technical issue until resolution.
• Strong documentation skills including experience creating application knowledge base articles, diagrams, and guides for technical staff and end-users.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with stakeholders at all levels of the organization and vendors.
• Eligible to work in the United States without the need for employer visa sponsorship now or in the future.

Preferred Qualifications

• 2+ years experience developing business requirements and translating those requirements into technical requirements.
• Strong analytical and problem-solving skills with the ability to analyze data, draw insights, and make data-driven recommendations.
• Proficiency in process mapping tools and methodologies such as Visio.
• Excellent organizational and time management skills with the ability to handle multiple projects simultaneously.
• Experience managing small to medium-sized technology projects.
• Knowledge of Lean Six Sigma or other process improvement methodologies.
• Knowledge of Software Development Life Cycle (SDLC).
• Knowledge of Information Technology Infrastructure Library (ITIL) 4.

#LI-Hybrid

Base Pay

$75,000.00 - $103,000.00 USD Annual
Bonus: 15%

The base pay range reflects the minimum and maximum target salary for the position. Invenergy considers a number of factors when determining base pay offers such as the scope and responsibilities of the position and the candidate's experience, education and skills.

In addition to base pay, the total annual compensation package may also include eligibility to participate in our bonus program(s) which are designed to reward individual and company performance. Your recruiter can share more about bonus eligibility for this position during the hiring process.

Invenergy offers a variety of other benefits including medical, dental and vision insurance, 401k, paid time off, etc.

Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.