Business Applications Analyst

Catalyst Family Inc.; Sacramento (CA); Hybrid; USD 81,000 - 121,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Retirement plan

Paid vacation, sick time and holidays

Learning and growth opportunities

Flexible schedule

Job summary

Catalyst Family Inc. is seeking a Business Applications Analyst to own and support our enterprise platforms, primarily UKG, across HR and payroll workflows. You will build integrations, automate processes, and manage access/security across cloud and on‑prem environments.

With 5+ years in enterprise SaaS, you’ll partner with the Senior Analyst to optimize platforms, implement new UKG capabilities, and drive efficiency. This hybrid role offers strong benefits and growth opportunities.

Qualifications

• Bachelor's degree in information technology, business information systems, or related field.
• Minimum 5 years hands-on experience administering enterprise SaaS platforms.
• Experience in systems administration, identity and access management, ticketing platforms, and building integrations.

Responsibilities

• Administer and support UKG, NetSuite, Freshservice, Entra, Intune, AD and related systems.
• Maintain UKG with configuration, security roles, and release management.
• Develop integrations and automations for HR and payroll workflows.
• Provide Tier 2/3 support and security access investigations.
• Create dashboards and reports for leadership using Power BI or native tools.

Skills

Systems admin

Identity mgmt

Integrations

Automation

Education

Bachelor's degree in IT or related

Tools

UKG

NetSuite

Freshservice

Entra

Intune

Active Directory

Power BI

Job description

• Salary Range : $80,956.51 USD to $121,434.76 USD

Locations

Showing 1 location

Description

Position Overview: The Business Applications Analyst provides hands-on technical ownership and operational support across Catalyst's enterprise systems landscape. Working closely with the Senior Business Applications Analyst, this position is responsible for maintaining and improving critical platforms, building and troubleshooting integrations and automations, supporting identity and access processes, and driving process efficiency. While UKG serves as the primary system of focus, the Business Applications Analyst is expected to provide support across the broader ecosystem of tools and systems that support the organization's daily operations.

Key Responsibilities:

• Provide day-to-day administration, configuration, and operational support across key enterprise platforms, including UKG, NetSuite, Freshservice, Microsoft Entra, Intune, Active Directory, and related systems.
• Own ongoing maintenance, configuration, business rules, security roles, and release management for UKG as the current primary system.
• Support the evaluation and implementation of additional UKG capabilities (such as Compensation, Advanced Scheduling, Survey Tool, and Kiosk) as organizational priorities evolve.
• Assist with security audits, access reviews, and infrastructure hardening across cloud and on-premises components.

Integrations, Automation & Troubleshooting

• Build, monitor, maintain, and troubleshoot data feeds, file integrations, and cross-system pipelines (including UKG-to-Entra identity flows and third‑party benefits feeds).
• Identify and remediate broken or inefficient data flows and process bottlenecks.
• Develop and improve automations that reduce manual work, with particular focus on HR and payroll workflows such as the Personnel Action Form (PAF) process.
• Provide Tier 2/3 troubleshooting for outages, anomalous behavior, and complex issues across the application stack.
• Partner with the Senior Business Applications Analyst on infrastructure and access investigations, changes, and implementations.

Service Delivery, Reporting & Enablement

• Co-manage Freshservice operations, including service request customization, custom workflows, automations, and continuous improvement of service delivery.
• Design and maintain reporting and dashboards (using platform-native tools or Power BI) to support leadership, departmental metrics, and compliance needs.
• Partner with HR and other departments to review processes, clarify business rules, and translate operational requirements into system configurations.
• Create and maintain clear documentation, knowledge base articles, and SOPs to support users and reduce recurring support volume.

Required Qualifications:

• Bachelor's degree in Information Technology, Business Information Systems, or a related field, or equivalent combination of education and experience.
• Minimum of 5 years of hands-on experience administering enterprise SaaS platforms and supporting complex software ecosystems.
• Demonstrated experience in systems administration, identity and access management, ticketing platforms, and building or supporting integrations and automations.

Preferred Qualifications:

• Experience with enterprise systems and platforms including UKG, Freshservice, NetSuite, Entra, Intune, PowerShell, 1Place, Hubbe, or Power BI.
• Ability to rapidly learn and become proficient in complex enterprise systems.
• Strong analytical, proactive, and problem‑solving skills.
• Ability to identify opportunities for automation, process improvement, and operational efficiency.
• Commitment to continuous improvement and enhancing organizational processes.

Working Conditions:

• Office work environment.
• Generally pleasant working conditions.
• Daily assignments generally don't involve prolonged physical effort.

Shift Type:Full Time, Exempt, Hybrid

Schedule:Monday - Friday / 3 days in office, 2 days remote

What We Offer:

• Medical, Dental, and Vision Benefits
• 401(k) Retirement plan and Employee Assistance Program (EAP)
• Personal Health Advocate
• Paid vacation, sick time, and holidays
• Discounted childcare
• Access to the Calm app
• Tickets at Work employee discounts
• Be constantly in a learning and growth process with training and professional growth advisory

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.