Business Application Manager

City-of-Minneapolis; Minneapolis (MN); Hybrid; USD 90,000 - 120,000; Full time

Job summary

The City of Minneapolis is seeking an experienced Information Systems professional to bridge department operations and technology, focusing on configuring and supporting PeopleSoft Finance and assisting with Workday Finance implementation. You will manage finance technology across procurement, vendor payables, inventory and reporting while collaborating with enterprise teams.

The role requires knowledge of governmental financial processes, strong communication, and the ability to lead and

Qualifications

• Demonstrated knowledge of the software applications and business processes in the specific area assigned.
• Ability to learn and apply technical knowledge.
• Ability to define and analyze business problems and develop and help implement business process alternatives.
• Demonstrated knowledge and ability to use spreadsheet or database tools, e.g., Microsoft Excel and Access, at an intermediate level with capacity to advance to a higher level within the first year.
• Ability to deal with multiple priorities, critically examine programs, problems and requests for service in light of the mission and priorities of the department and citywide goals, devise solutions, and make recommendations.
• Strong analytical, problem solving, and troubleshooting skills.
• Knowledge of training principles and techniques.
• Excellent oral, written and interpersonal communication skills.
• Ability to gain knowledge of data query, extraction or reporting tools such as Cognos Analytics, Peoplesoft Query and Workday Prism Analytics.
• Ability to identify stakeholders, scope projects, estimate costs and interpret financial reports
• Demonstrated ability to acquire specific knowledge of current software and its functions, modules, processes, interfaces, systems options and parameters.
• Good team and leadership skills.

Responsibilities

• Support customer processes by developing, implementing and maintaining processes to provide on-going service and support to users, including training, documentation, manuals, data extraction and query tools, help desk, etc. and by developing, implementing and evaluating procedures.
• Advise on best practices, and make recommendations on configuration and setup of system, and assist in strategic decisions to help the business operate more efficiently.
• Supervise and/or participate in business application analysis or systems support work.
• Provide customer service with respect to information and any related systems, such as data warehouse or responding to requests for information, creating and running queries, participating in the design, testing and maintenance of reports.
• Assist in the interpretation and development of conclusions, financial recommendations, and resolve business process problems.
• Perform system use and business operational and process analysis using knowledge and understanding of governmental financial and business processes to survey and analyze the City or department business needs in order to make recommendations aimed at improving performance.
• Represent the Department where assigned for business interests on enterprise wide technology initiatives and enterprise wide teams addressing technology and facility related business process improvements.
• Create functional and business requirements, system configuration documents, operating procedures, and standards manuals, user training documents, and implementation documents as necessary.
• Maintain system configuration and update when necessary, and ensure that processes are running smoothly.
• Review, approve and route Department staff technology requests through appropriate delivery systems in alignment with Department's technology and space business plan and goals.
• Audit management reports for Department data, voice, network and application usage and make adjustments that meet Department technology and budget needs.
• Pilot new technology, hardware, software applications and connectivity methods and propose solutions to meet business needs of users.
• Represent the Department for business interests on enterprise wide technology initiatives and on enterprise teams addressing technology business process improvements.
• Design and provide formal and informal training and design or participate in design of instructional materials and system documentation in response to or analysis of customer and system requirements.
• Perform pre or post-implementation testing of any system or related system function or process, including the design and execution of test procedures, the interpretation of results and recommendation on use, modification or correction of the tested function or process.
• Provide backup support to the staff for procedures and requests related to security and access, system options, job and date parameters, system assurance and chart of account, and related financial records and report changes.

Skills

Analytical skills

Problem solving

Communication skills

Leadership

Training principles

Excel & Access

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

Excel

Access

Cognos Analytics

PeopleSoft Query

Workday Prism Analytics

Job description

Function as a bridge between department operations and technology by responding to business needs and improving application processes. Serve as a functional support and configuration expert for Finance Department technology and the Enterprise Resource Planning System (ERP), currently Oracle PeopleSoft. Provide functional support for PeopleSoft Finance and work as part of the team implementing the new Workday system. Manage technology systems across Finance with a focus on several functional areas including procurement, strategic sourcing, purchasing contracts, vendor payables, inventory, and the externally facing eSupplier portal.

The City of Minneapolis does not sponsor applicants for work visas.

Work Location

This position may be eligible for flexible work arrangements, including hybrid work with some days working remotely and some days working in the office. Employees in this position are expected to work in the office two days per week.

Responsibilities

• Support customer processes by developing, implementing and maintaining processes to provide on-going service and support to users, including training, documentation, manuals, data extraction and query tools, help desk, etc. and by developing, implementing and evaluating procedures.
• Advise on best practices, and make recommendations on configuration and set-up of system, and assist in strategic decisions to help the business operate more efficiently.
• Supervise and/or participate in business application analysis or systems support work.
• Provide customer service with respect to information and any related systems, such as data warehouse or responding to requests for information, creating and running queries, participating in the design, testing and maintenance of reports.
• Assist in the interpretation and development of conclusions, financial recommendations, and resolve business process problems.
• Perform system use and business operational and process analysis using knowledge and understanding of governmental financial and business processes to survey and analyze the City or department business needs in order to make recommendations aimed at improving performance.
• Represent the Department where assigned for business interests on enterprise wide technology initiatives and enterprise wide teams addressing technology and facility related business process improvements.
• Create functional and business requirements, system configuration documents, operating procedures, and standards manuals, user training documents, and implementation documents as necessary.
• Maintain system configuration and update when necessary, and ensure that processes are running smoothly.
• Review, approve and route Department staff technology requests through appropriate delivery systems in alignment with Department's technology and space business plan and goals.
• Audit management reports for Department data, voice, network and application usage and make adjustments that meet Department technology and budget needs.
• Pilot new technology, hardware, software applications and connectivity methods and propose solutions to meet business needs of users.
• Represent the Department for business interests on enterprise wide technology initiatives and on enterprise teams addressing technology business process improvements.
• Design and provide formal and informal training and design or participate in design of instructional materials and system documentation in response to or analysis of customer and system requirements.
• Perform pre or post-implementation testing of any system or related system function or process, including the design and execution of test procedures, the interpretation of results and recommendation on use, modification or correction of the tested function or process.
• Provide backup support to the staff for procedures and requests related to security and access, system options, job and date parameters, system assurance and chart of account, and related financial records and report changes.

Working Conditions

Office with daily computer exposure.

Minimum Education: Bachelors Degree or equivalent

Minimum Experience: Three years' experience working with a department or enterprise-wide information system in a managerial decision-making role.

Preferred Experience: Peoplesoft Finance or Workday Finance experience.

Equivalency: An equivalent combination of education and experience closely related to the duties of the position MAY be considered.

A resume is required. You must attach an updated resume to your application.

Selection Process The selection process will consist of one or more of the following steps: a rating of relevant education and experience 100%. It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score 70% on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.

Background Check The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

Union Representation

This position is represented by a collective bargaining agreement between the City of Minneapolis and the Minneapolis Professional Employees Association (CPE). For more information on the terms and conditions of this agreement please visit: Professional Employees - City of Minneapolis

Eligible List Statement

The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire two months after it has been established.

Interview Selection

The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate’s education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.

Qualifications

• Demonstrated knowledge of the software applications and business processes in the specific area assigned.
• Ability to learn and apply technical knowledge.
• Ability to define and analyze business problems and develop and help implement business process alternatives.
• Demonstrated knowledge and ability to use spreadsheet or database tools, (e.g., Microsoft Excel and Access) at an intermediate level with capacity to advance to a higher level within the first year.
• Ability to deal with multiple priorities, critically examine programs, problems and requests for service in light of the mission and priorities of the department and citywide goals, devise solutions, and make recommendations.
• Strong analytical, problem solving, and troubleshooting skills.
• Knowledge of training principles and techniques.
• Excellent oral, written and interpersonal communication skills.
• Ability to gain knowledge of data query, extraction or reporting tools such as Cognos Analytics, Peoplesoft Query and Workday Prism Analytics.
• Ability to identify stakeholders, scope projects, estimate costs and interpret financial reports
• Demonstrated ability to acquire specific knowledge of current software and its functions, modules, processes, interfaces, systems options and parameters.
• Good team and leadership skills.