Business Solutions Analyst

MCM Midland Credit Management, Inc.; San Diego (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

MCM Academy training

Annual bonus

Healthcare insurance

Paid time off

401(k) retirement plan

Volunteer time

Job summary

MCM Midland Credit Management, Inc. in San Diego, CA is seeking a Senior Business Solutions Analyst to drive the strategic direction of the organization’s systems, processes, and procedures. The role leads requirements, designs, and documentation to align with company goals and collaborates with stakeholders to ensure solutions deliver value.

The Sr. Business Solutions Analyst will partner with business and technical teams, maintain system documentation, and drive process improvements across the

Qualifications

• Bachelor's degree in Information Technology or Business Administration or related field.
• 5+ years as a Business Architect or in a similar IT role.
• Pega BA Certification is preferred.

Responsibilities

• Partner with business and technical teams to develop deliverables across all phases from requirements to UAT.
• Develop and maintain system documentation and process flow diagrams.
• Support maintenance and elaboration of the Engage product backlog with prioritization and refinement of stories and epics.
• Analyze and implement process improvements based on data analysis.

Skills

MS Office

Visio

Pega Cloud

System architecture

Analytical thinking

Communication

Teamwork

Education

Bachelor's in Information Technology / Business Admin

Pega BA Certification

Tools

Pega Cloud Systems

Job description

Applicants must have current authorization to work in the United States on a full‑time basis. The Business Solutions Analyst is a senior role that drives the strategic direction of the organization’s systems, processes, and procedures to ensure they are aligned with the organization’s overall goals and objectives. The Sr. Business Solutions Analyst will lead research, design, document, and modify requirements and designs to support the organization’s goals and objectives. Additionally, this position works with stakeholders to ensure that business objectives are met and to ensure that the proposed solutions are aligned with the organization’s strategy.

RESPONSIBILITIES

Partner with both the business and the technical team to develop high quality deliverables across all phases of delivery, from identifying and defining requirements & process flows and use cases, through to user acceptance testing. Develop and maintain system documentation and process flow diagrams. Support the maintenance and completeness of the Engage product backlog, which includes prioritization, refinement and elaboration of stories, features and epics. Analyze and identify the need for new processes and procedures to ensure that the organization’s systems remain efficient and effective and drive the implementation of process improvement based on analysis. Research and identify standard methodologies and communicate their policies and procedures to business teams and teammates. Participate in design and solutioning sessions to ensure platform capabilities are optimally aligned to business requirements and value realization. Perform other duties, as assigned.

MINIMUM REQUIREMENTS

The basic requirements needed to be able to successfully perform the duties of the role.

EDUCATION: Bachelor's FIELD OF STUDY: Information Technology, Business Administration, or related field.

EXPERIENCE: 5+ years as a Business Architect or in a similar IT role

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES

Intermediate to advanced proficiency in the MS Office Suite and Visio. Intermediate to advanced proficiency with Pega Cloud Systems. Expert knowledge of system architecture and design best practices. Strong analytical, problem solving, and decision‑making skills. Exceptional communication, presentation, facilitation, and interpersonal skills. Ability to work independently and in a team environment.

PREFERRED QUALIFICATIONS

EDUCATION: Bachelor's FIELD OF STUDY: Information Technology, Business Administration, or related field.

CERTIFICATION(S): Pega BA Certification

BENEFITS & PERKS

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote‑from‑within philosophy.
• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company‑wide awards and prizes like all‑inclusive vacations.
• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
• Retirement Savings: Build a strong financial foundation and reach your goals for the future.
• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back‑up care options.
• Team‑building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company‑sponsored team‑building events, such as holiday celebrations and department outings.
• Work‑Life Balance: Enjoy paid and floating holidays, as well as generous paid‑time‑off.

ABOUT US

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best‑in‑class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [e-mail].