Business Application Administrator / Business Systems Analyst -

Brigham Young University; Provo (UT); On-site; USD 39,000 - 50,000; Part time

Benefits offered by this job

401k retirement plan

BYU matching contributions

Employee assistance program

Tuition benefits after two years

Library access

Free on-campus parking

UTA passes for employees/spouses

Store discounts

Job summary

Brigham Young University in Provo, UT is seeking a Business Application Administrator to support production cloud-based systems and manage integrations, configurations, and releases. The role interfaces with IT staff, end users, and vendors to ensure reliable software operations.

The ideal candidate has a bachelor’s degree and strong problem-solving, training, and communication skills. The position is part-time (28 hours/week) with competitive benefits and BYU perks.

Qualifications

• Bachelor’s Degree; cloud-based software administration experience preferred.
• Experience with OneAegis, Kuali Research, CITI and Brightspot is preferred.
• Excellent written, verbal and presentation communication skills.

Responsibilities

• Provide daily support for production cloud systems and troubleshoot issues to maintain uptime.
• Maintain development, test, staging and production environments for smooth operations.
• Track vendor release schedules; coordinate testing and installation of new software versions.
• Migrate applications from test to production; develop test scripts and perform validation.
• Serve as an end-user SME; provide training and respond to configuration questions.
• Liaise with IT Help Desk to update knowledge base and assist staff.
• Collaborate with staff to develop user training materials and deliver trainings.
• Create reports from cloud vendor systems and perform data corrections as needed.
• Manage application roles and permissions; document maintenance steps for vendors.
• Coordinate with cloud website provider to update and maintain dept websites (Brightspot).

Skills

Problem analysis

Communication skills

Task switching

Training ability

Interpersonal skills

Presentation skills

Education

Bachelor’s Degree

Tools

OneAegis

Kuali Research

CITI

Brightspot

Excel pivot tables

Job description

Why Work at BYUAt Brigham Young University (BYU), your work is an opportunity to contribute to a distinctive educational mission rooted in the gospel of Jesus Christ and to make a meaningful difference in the lives of students.As the flagship university of The Church of Jesus Christ of Latter-day Saints, BYU strives to be among the exceptional universities in the world. We are devoted to our faith, our students, and the University's Mission : \"To assist individuals in their quest for perfection and eternal life.\"We seek staff members who enthusiastically embrace and advance this unique mission. Across the university, staff bring their expertise and talents to work that helps students learn, grow, and thrive. A culture of covenant belonging, weekly devotionals, meaningful opportunities for learning and growth, and a beautiful and historic campus make BYU a distinctive and inspiring place to build a career.Belonging StatementUnited by our common primary identity as children of God, BYU values and embraces the variety of individual characteristics, life experiences and circumstances, perspectives, talents, and gifts across the BYU community. This richness strengthens our shared efforts to create and support an environment of covenant belonging centered in Jesus Christ.Employment RequirementsMembers of The Church of Jesus Christ of Latter-day Saints are required to hold and be worthy to hold a current temple recommend to be hired and to remain in any position at BYU.In hiring decisions, Brigham Young University lawfully gives strong preference to qualified, faithful members of The Church of Jesus Christ of Latter-day Saints. All employees are required to abide by the university's Honor Code and Dress & Grooming Standards . Successful candidates are expected to support and contribute to the academic and religious missions of the university, which are aligned with the principles and doctrine of The Church of Jesus Christ of Latter-day Saints.Equal OpportunityBrigham Young University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or protected veteran status.Business Application Administrator - part-time/28 hrs per weekThe Business Application Administrator (BAA) is responsible for production cloud-based application systems support, application configuration, software release management and manage integrations (Application Programming Interfaces) with other systems. The ideal candidate will have strong problem analysis skills. The position interacts regularly with other Information Technology staff as well as end users and vendor personnel, thus requiring excellent verbal and written communication skills. The BAA serves as chair of the Systems Governance committee and level 3 support with responsibility for configuration, coordination, communication of changes to systems functions and problem troubleshooting and resolution as the primary interface with cloud-based vendor providers.What you'll be doing in this positionSoftware Management and TrainingProvides daily support of multiple mission critical production systems, including the troubleshooting of production problems and determination of root cause of issuesMaintains application and data environments for development, test, staging, and production.Tracks vendor software release schedules; coordinates testing and installation of new versions of software. Migrates applications from test environments to the production environment. Including developing Test Scripts: Conducts functional testing and validation to ensure exceptional user experience.Supports end users as an application subject matter expert by responding to questions about application configuration, capabilities, and functionality.Liaison with (Level 1) support through IT Help Desk to create and maintain their Knowledge Base.Work with other staff and students in their System Support (Level 2). Work with dept associate directors to develop user training materials and teach end users.Create reports within cloud-based vendor reports systems. Perform manual corrections as requested/needed.Manages application roles and permissions.Documents system maintenance steps and instruction from vendors.Website Liaison and MaintenanceLiaison with cloud-based website provider to create and maintain dept websites.Explore, Create, Manage updates and changesWhat qualifies you for this roleMinimum education/experience required:Bachelor’s DegreeExpertise in software-development processes and methodsMust have a high level of expertise in PC computers (i.e., spreadsheets (pivot tables), word processing, and large document management)Preferred:3 years cloud-based software administration experienceTraining experienceSkills, abilities, knowledge, licenses, certificationsRequired:Ability to move from task to task efficientlyAbility to provide meaningful training to system usersAbility to learn new software.A high degree of written, presentation, and verbal communication skills.Strong Interpersonal skills/Emotional IntelligenceTeam building, management and interaction, leadership, initiativeAbility to solve problems independentlyPreferred:Experience in Research Administration software (OneAegis, Kuali Research, CITI) and website tools (Brightspot)Experience in using Excel pivot tablesKnowledge of institutional compliance Committees (IRB, IACUC, IBC)Knowledge of sponsored projects (grants and contracts)Experience in Project Management (PMP Certification)What we offer in return:This position comes with fantastic benefits , including:401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)Employee assistance program, available to the employee and all members of their householdMay be eligible for tuition benefits after two yearsAccess to the libraryFree on-campus parkingFree UTA passes for employees, spouses, and qualified dependentsDiscounts at the BYU Store and for many events at BYUPay Grade: 51Typical Starting Pay: $28.25-$36.25The actual compensation offered will take into consideration internal equity and may vary based on the candidate’s job-related experience, knowledge, skills, and other relevant factors. Candidates with very significant work-related experience may receive an offer higher than the posted typical range.