Business Analytics Ld Analyst - C13 - JACKSONVILLE

Citigroup Inc.; Jacksonville (FL); On-site; USD 114,000 - 171,000; Full time

Job summary

Citi in Jacksonville, FL seeks a Fraud Analytics, Modeling & Intelligence lead to manage analytics and strategies supporting Citi’s credit card and retail banking businesses.

You will leverage data to identify fraud trends, design mitigation strategies across the fraud lifecycle, and mentor a junior team while collaborating with Fraud Policy and Operations. This is a full-time role based in Jacksonville with global program exposure.

Qualifications

• 5+ years experience in analytics and modeling.

Responsibilities

• Leverage analytics to identify enhancement opportunities and insights while adhering to Fraud Policy.
• Ownership and management of fraud rules, scores, detection strategies, risk appetite execution, POS interdiction strategies and defect analysis.
• Collaborate with cross-functional teams to provide strategy recommendations based on data and trends, and implement mitigation strategies.
• Build relationships within and outside Fraud to ensure timely execution of portfolio priorities.
• Generate and manage regular and ad-hoc reporting to monitor trends.
• Continually assess manual and automated processes to identify gaps and opportunities.
• Prioritize and provide a clear line of sight to critical work for partners and team.
• Mentor and coach junior team members.

Skills

Analytics and modeling

Independent decision making

Presentation skills

Communication of analytical findings

Education

Bachelor's Degree in statistics, mathematics, physics, economics, or related quantitative field

Tools

SAS

SQL

Python

Impala

Hive

Tableau

Job description

As part of the Fraud Analytics, Modeling & Intelligence organization, this role manages and executes the fraud analytics and strategies supporting Citi’s North American and global credit card and retail bank businesses. This includes leveraging data to identify fraud trends, designing and implementing strategies to prevent and mitigate fraud attacks across the fraud lifecycle, including application and synthetic ID fraud, account takeover and sophisticated new attack schemes.

This role partners closely with Fraud Policy, Operations and various partners to keep apprised of business and technology direction in order to determine potential and existing fraud impacts.

This role also may also have direct or indirect management responsibility of team members.

Responsibilities:

• Leverage analytics to identify enhancement opportunities and more granular insights that can be acted upon, while ensuring adherence to Fraud Policy.
• Ownership and management of fraud rules, scores, and detection strategies, Risk appetite execution, POS interdiction strategies and defect analysis.
• Collaborate with cross-functional teams to provide strategy recommendations based on data and trend analysis, and implement mitigation strategies.
• Build effective relationships within and outside the Fraud organization to help ensure successful and timely execution of key portfolio priorities.
• Generate and manage regular and ad-hoc reporting to enable effective monitoring and identification of emerging trends.
• Continually assess manual and automated processes to identify potential process gaps and opportunities.
• Build effective relationships within and outside the Fraud organization to help ensure successful and timely execution of key portfolio priorities.
• Prioritize and provide a clear line of sight to the most critical work to partners and team members.
• Mentor and coach junior team members.

Qualifications:

• 5+ years experience in analytics and modeling or relevant area.
• Big Data environment with hands on coding experience within various traditional (SAS, SQL, etc.) and/or open source (i.e. Python, Impala, Hive, etc.) tools.
• Traditional and advanced machine learning techniques and algorithms, such as Logistic Regression, Gradient Boosting, Random Forests, etc.
• Data visualization tools, such as Tableau
• Excellent quantitative and analytic skills; ability to derive patterns, trends and insights, and perform risk/reward trade-off analysis.
• Ability to build effective presentations to communicate analytical findings to a wide array of audiences.
• Effective cross-functional project, resource, and stakeholder engagement and management, with ability to effectively drive collaboration across teams.
• Ability to make decisions independently with minimal guidance from management.

Education:

• Bachelor’s Degree required in statistics, mathematics, physics, economics, or other analytical or quantitative discipline. Master’s Degree or PhD preferred.

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Job Family Group:

Decision Management

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Job Family:

Business Analysis

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$113,840.00 - $170,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Oct 16, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.