Business Analytics Intermediate Analyst - Officer

Citigroup Inc.; Christiana Acres (DE); On-site; USD 76,000 - 106,000; Full time

Benefits offered by this job

401(k)

Medical, dental & vision insurance

Paid time off

Job summary

Citigroup Inc. seeks a Business Analyst to bridge business users and technologists, translating requirements into detailed specifications, data mappings, and process insights. You will collaborate with system architects and developers to drive data-driven decision making.

The role emphasizes strong communication, analytical rigor, and experience with Agile/Scrum, JIRA, and BRDs/FRDs to deliver clear requirements and support change initiatives within Citi’s technology teams.

Qualifications

• 2+ years of experience in business analysis or related field.
• Experience translating business needs into technical specs and data mappings.
• Proficiency with SQL queries and data validation is preferred.

Responsibilities

• Liaise between business users and technology teams to exchange information clearly.
• Translate requirements into technical specifications, data maps and diagrams.
• Consult with users to solve complex system issues and recommend solutions.
• Perform data analysis and troubleshoot backend systems using SQL queries.
• Support change management from requirements through implementation.
• Ensure risk and compliance considerations are integrated into technology decisions.
• Communicate risks and impacts to stakeholders with transparency.

Skills

Data analysis

Microsoft Office

Communication skills

Agile/Scrum

JIRA

BRDs/FRDs

User stories

Process mapping

Education

Bachelor's degree

Tools

JIRA

Confluence

Job description

The Business Analyst is responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities:

• Formulate and define systems scope and objectives for complex projects and foster communication between business and technology teams
• Translate functional business requirements into detailed technical specifications, system integration diagrams, and data mapping schemas in collaboration with system architects and developers.
• Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
• Perform hands-on data analysis and system troubleshooting by writing SQL queries to query databases, validate data flows, and diagnose backend system issues.
• Support system change processes from requirements through implementation and provide input based on analysis of information
• Consult with business clients to determine system functional specifications and provides user and operational support
• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2+ years of relevant experience
• Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
• Excellent communication and facilitation skills and strong background in financial services.
• Proven interpersonal, data analysis, diplomatic, management and prioritization skills
• Consistently demonstrate clear and concise written and verbal communication
• Proficiency in Agile/Scrum methodologies, JIRA, BRDs, FRDs, User Stories, Process Maps, and Use Cases
• Proven ability to manage multiple activities and build/develop working relationships
• Proven self-motivation to take initiative and master new tasks quickly
• Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail.

Nice to Have:

Experience with transaction processing, lockbox operations, or payment clearing systems, Confluence, ability to write SQL queries, experience with Rules Engines & BPM

Education:

Bachelor's degree/University degree or equivalent experience

Job Family Group:

Decision Management

Job Family:

Business Analysis

Time Type:

Full time

Primary Location:

New Castle Delaware United States

Primary Location Full Time Salary Range:

$76,230.00 - $106,370.00

• In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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