Oracle CC&B (Customer Care and Billing) Tech Consultant

Infosys Limited; Phoenix (AZ); On-site; USD 134,000 - 175,000; Full time

Benefits offered by this job

Disability Insurance

Health Reimbursement Accounts

Insurance (Multiple)

401(k) plan

Job summary

Infosys is seeking a Domain Consultant 3 in the US to drive business analysis and technology strategy for Oracle CC&B in the utilities sector. You will create architectures, evaluate solutions, and guide integration with ERP, WAM, MWM, MDM, and GIS, while ensuring scalable, reliable deployments.

You will collaborate with cross-functional teams and lead documentation efforts, with travel to client sites as required by projects.

Qualifications

• Experience with at least 1-2 full-cycle implementations for utility domain, hands-on Oracle CC&B.
• Experience in CC&B integration with ERP, WAM, MWM, MDM, GIS, etc.
• Exposure to US regulated and de-regulated markets.

Responsibilities

• Perform business analysis using advanced techniques to identify strategic opportunities.
• Evaluate IT solutions and guide technology decisions for clients.
• Create documentation for systems and articulate technical concepts for diverse stakeholders.
• Research third-party products and provide insights on features and integration capabilities.
• Create solution architectures and architectural diagrams for scalable systems.
• Oversee technical implementation and design maintenance strategies for reliability.

Skills

Oracle CC&B

Domain expertise

Analysis & modelling

Technical documentation

Education

Bachelor's degree

Tools

PIP & Data Model

Oracle CC&B Architecture

Job description

Oracle CC&B (Customer Care and Billing) Tech Consultant

Newport, NJ, Phoenix, AZ, Richardson, TX

State / Region / Province

Arizona, New Jersey, Texas

Country

USA

Domain

Delivery

Interest Group

Company

ITL USA

Requisition ID

151848BR

Technical Skills 1

Technology|Oracle Industry Solutions|UGBU (Utilities Global Business Unit)

Technical Skills 2

Technology|Oracle Cloud|Oracle Knowledge

Overview

The Infosys SURE (Services, Utilities, Resources, Energy) unit is dedicated to empowering businesses within the services, utilities, energy, and resources sectors through strategic digital transformation. We specialize in guiding organizations through the complexities of disruption, enabling them to unlock value and realize sustainable growth. Join us to be part of a pioneering team that leverages advanced AI and digital technologies to drive innovation and operational excellence. You'll have the opportunity to work on transformative projects that shape the future of these critical industries, collaborate with industry experts, and develop resilient strategies that respond to change and seize new opportunities. If you're passionate about AI and eager to make a significant impact, the Infosys SURE unit is the perfect place for you to grow and excel

In the assigned Job Role of Domain Consultant 3, your Area Of Responsibility will be as below:

• Perform business analysis projects using advanced techniques (e.g., predictive analytics, scenario modelling) to identify strategic opportunities within the domain, influencing long-term decisions and value chain optimization
• Perform detailed evaluations of IT solutions, leveraging domain expertise to assess effectiveness and alignment with client goals, guiding strategic technology decisions
• Create documentation for systems, ensuring precision and thoroughness, while leading efforts to articulate sophisticated technical concepts for diverse stakeholders
• Perform specialized research on third-party products, providing in-depth insights on features, performance, and integration capabilities to ensure alignment with client needs and industry standards
• Create solution architectures and develop comprehensive architectural diagrams, ensuring scalability, resilience, and integration with existing infrastructure.
• Run the technical aspects of implementation by applying domain knowledge and ensuring scalable optimal system performance. Design and execute maintenance strategies to ensure long-term system reliability

Your contribution to the team:

• Expertise in of IT solutions and solution architecture for specific sectors
• Proficiency in evaluating IT solutions and aligning them with business enhancement goals
• A focus on innovation and adaptability for integrating new technologies
• Proactive problem-solving to streamline complex requirements.
• Skilled in research, innovation adoption, and designing scalable architectures, aligned with industry standards and best practices

Required Skill and Experience

• Experience of at least 1 or 2 full-cycle implementation for a utility (Power/Water/Swear Water Domain) with hands on technical and deployment experience in Oracle CC&B.
• Experience with process integration of CC&B with other utility enterprise and operational systems such as core ERP, WAM, MWM, MDM, GIS etc.
• Experience in Oracle CC&B Product Architecture , Oracle PIP, Data Model, Oracle Utilities Application Framework
• Exposure to US (Regulated and De-Regulated) Markets
• Experience in CC&B Application Development Frame works

Preferred Skill and Experience

• Experience in Batch Programming, Algorithm, UI Maps, BO/MO, Change Handlers, Service Scripts ,Business Scripts, BPA Script ,Application Service, User Exits (Java/HTML/JSP/XML) and web services development.

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Estimated annual compensation range for candidate based in Newport, NJ will be min $134406 to max $174728

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.