IT Ops Doc Pro: BA & Technical Writer for SOPs & Runbooks

FocuzMindz

Spartanburg (SC)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

FocuzMindz in Spartanburg, SC is seeking an experienced Business Analyst / Technical Writer to create SOPs, Runbooks, system documentation, and knowledge articles for enterprise IT operations. You will work closely with IT engineers, architects, security teams, and stakeholders to translate complex technical information into clear, user-friendly documentation.

The ideal candidate has 5+ years in technical writing within IT environments, strong Microsoft 365 skills (Word, Excel, PowerPoint,

Qualifications

Bachelor’s Degree in Technical Communication, English, IT or related field (or equivalent).
Minimum 5 years of technical writing experience in complex IT environments.
Strong proficiency with Microsoft 365 applications (Word, Excel, PowerPoint, Teams, SharePoint).
Expertise using MS Visio for process maps, diagrams, architecture diagrams.

Responsibilities

Create and maintain SOPs, Runbooks, Knowledge Articles, and System Documentation.
Collaborate with IT engineers, architects, security teams, and stakeholders to capture knowledge and document processes.
Develop process documentation, workflows, diagrams, and operational procedures.
Ensure documentation quality, formatting, version control, and consistency across docs.
Organize documentation repositories and support SharePoint knowledge management.