Business Analyst - Team Lead

Job Summary This; Harrisburg (Dauphin County); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA

Dependent Care Savings Account (DCSA)

401K plan

Job summary

PEAK Technical Staffing in Harrisburg, PA, seeks a lead for the EDRS Adoption team to guide daily work, prioritize tasks, and collaborate with the QAT supervisor. The role supports healthcare facilities and external stakeholders in EDRS enrollment and electronic death reporting, with remote work and occasional headquarters visits for training and meetings.

The ideal candidate has 4+ years in business analysis or customer support, strong communication, and experience in training or technical

Qualifications

• Minimum of 4 years of experience in business analysis, customer service, or end-user support.
• Strong Microsoft Office skills.
• Excellent interpersonal, verbal, and written communication skills.
• Experience in training or technical support delivery for professional audiences is preferred.

Responsibilities

• Provide direction on daily assignments and prioritization for the team.
• Escalate end-user technical problems to the Business Workflow Unit for troubleshooting.
• Meet with the QAT supervisor and director routinely to provide status updates.
• Assign and prioritize team work assignments.
• Engage with program SMEs and stakeholders to verify application functionality and elevate issues.
• Report application defects and elevate potential deficiencies to relevant teams.
• Identify and elevate common issues, stakeholder concerns, and project successes.
• Develop training documents and tools to support stakeholders.
• Assist in reviewing current EDRS usage and tailor outreach based on adoption rates.
• Schedule project status meetings routinely.
• Complete weekly timesheet reporting by the end of the week.
• Provide weekly personal status reporting via SharePoint.
• Perform outreach to facilities to understand reporting workflow and recommend strategies.
• Assist in the analysis and management of facility setup in PAVRMS.
• Help external stakeholders with establishing and recovering SSO credentials.
• Assist stakeholders with linking SSO credentials to PAVRMS accounts.
• Refer stakeholders to available training and support resources.

Skills

Microsoft Office

Communication skills

Training / technical support

Job description

Job Summary

This is a primarily remote position with occasional requirements to report to the headquarters in Harrisburg, PA, for training or meetings, such as monthly collaboration days. The role involves leading the EDRS Adoption team under the guidance of the Quality Assistance Team (QAT) supervisor. The team provides support to healthcare facilities and other external stakeholders for EDRS enrollment and electronic death reporting.

Responsibilities

• Provide direction on daily assignments and prioritization for the team.
• Escalate end-user technical problems to the Business Workflow Unit for troubleshooting.
• Meet with the QAT supervisor and director routinely to provide status updates.
• Assign and prioritize team work assignments.
• Engage with program SMEs and stakeholders to verify application functionality and elevate issues.
• Report application defects and elevate potential deficiencies to relevant teams.
• Identify and elevate common issues, stakeholder concerns, and project successes.
• Develop training documents and tools to support stakeholders.
• Assist in reviewing current EDRS usage and tailor outreach based on adoption rates.

Team Responsibilities

• Perform outreach to facilities to understand reporting workflow and recommend strategies.
• Assist in the analysis and management of facility setup in PAVRMS.
• Help external stakeholders with establishing and recovering SSO credentials.
• Assist stakeholders with linking SSO credentials to PAVRMS accounts.
• Refer stakeholders to available training and support resources.

Operational Requirements

• Schedule project status meetings routinely.
• Complete weekly timesheet reporting by the end of the week.
• Provide weekly personal status reporting via SharePoint.

Qualifications

• Minimum of 4 years of experience in business analysis, customer service, or end-user support.
• Strong Microsoft Office skills.
• Excellent interpersonal, verbal, and written communication skills.
• Experience in training or technical support delivery for professional audiences is preferred.

Location

Harrisburg, PA, is the capital city of Pennsylvania, offering a rich history, vibrant cultural scene, and a central location with access to major urban centers.

BenefitsPEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.

Equal Opportunity Employer (EEO)PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are based on qualifications, merit, and business need. We encourage all individuals to apply.

Americans Disabilities Act (ADA)The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, andlifting upto 25 pounds, with or without reasonable accommodation.

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