Business Analyst SSO

Fortune 500; Deerfield Beach (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Fortune 500 is seeking a technically skilled professional with hands-on experience in Microsoft Azure and Entra ID to investigate and resolve complex authentication and integration issues. This role is not a traditional IT Help Desk position and requires collaboration with security, infrastructure, and development teams.

Ideal candidates will have 3–5 years of relevant experience, strong problem-solving skills, and excellence in documentation and cross-team communication.

Qualifications

• 3+ years in Technical Support, Technical Analysis, Application Support, or similar corporate technology role.
• Hands-on experience with Microsoft Azure and/or Entra ID (Azure AD).
• Experience troubleshooting SSO / Single Sign-On and authentication issues.
• Understanding of APIs and application integrations.
• Experience with data mapping, data flows, or data integration.
• Strong technical troubleshooting and problem-solving skills.
• Experience documenting technical issues, solutions, requirements, or processes.
• Ability to analyze an issue, identify the root cause, and determine when escalation is required.

Responsibilities

• Troubleshoot and resolve technical issues related to SSO, authentication, and application access.
• Support and troubleshoot Microsoft Entra ID / Azure Active Directory environments.
• Investigate authentication and access issues involving enterprise applications.
• Analyze SSO-related tickets and determine the appropriate troubleshooting and escalation path.
• Work with security, infrastructure, application, and development teams to resolve technical issues.
• Troubleshoot API and application integration issues.
• Review and understand data mapping, data flows, and application interfaces.
• Assist with identifying data or integration discrepancies and coordinate resolution.
• Perform technical analysis and document troubleshooting steps, findings, and resolutions.
• Gather and document business/technical requirements when needed.
• Create and maintain technical documentation, support procedures, and knowledge articles.
• Monitor and manage technical support tickets through resolution or appropriate escalation.
• Communicate technical issues and resolutions effectively with both technical and business stakeholders.

Skills

Microsoft Azure

Entra ID

SSO troubleshooting

APIs

Data mapping

Documentation

Stakeholder communication

Cross-team collaboration

Job description

The ideal candidate will have a strong technical troubleshooting background with hands-on experience in Microsoft Azure / Entra ID (formerly Azure Active Directory). This is not a traditional IT Help Desk role. The successful candidate will work on corporate technology issues, investigate application and authentication problems, coordinate with technical teams, and elevate complex security, SSO, and integration-related issues when required.

Candidates with approximately 3–5 years of relevant experience are preferred.

Key Responsibilities

• Troubleshoot and resolve technical issues related to SSO, authentication, and application access.
• Support and troubleshoot Microsoft Entra ID / Azure Active Directory environments.
• Investigate authentication and access issues involving enterprise applications.
• Analyze SSO-related tickets and determine the appropriate troubleshooting and escalation path.
• Work with security, infrastructure, application, and development teams to resolve technical issues.
• Troubleshoot API and application integration issues.
• Review and understand data mapping, data flows, and application interfaces.
• Assist with identifying data or integration discrepancies and coordinate resolution.
• Perform technical analysis and document troubleshooting steps, findings, and resolutions.
• Gather and document business/technical requirements when needed.
• Create and maintain technical documentation, support procedures, and knowledge articles.
• Monitor and manage technical support tickets through resolution or appropriate escalation.
• Communicate technical issues and resolutions effectively with both technical and business stakeholders.

Required Skills & Experience

• 3+ years of experience in Technical Support, Technical Analysis, Application Support, Business Analysis, or a similar corporate technology role.
• Strong hands-on experience with Microsoft Azure and/or Entra ID (Azure AD).
• Experience troubleshooting SSO / Single Sign-On and authentication issues.
• Understanding of APIs and application integrations.
• Experience with data mapping, data flows, or data integration.
• Strong technical troubleshooting and problem-solving skills.
• Experience documenting technical issues, solutions, requirements, or processes.
• Ability to analyze an issue, identify the root cause, and determine when escalation is required.
• Strong written and verbal communication skills.
• Ability to work effectively with application, security, infrastructure, and business teams.