Business Analyst (SaaS / Hardware-Integrated Systems)

Jobot; Chesapeake (VA); On-site; USD 105,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Company-paid life insurance

Disability coverage

401(k)

FSA

Paid holidays

Sick time

Personal leave

Employee Assistance Program (EAP)

Education reimbursement

Job summary

Jobot is seeking a Business Analyst to translate business needs into clear requirements for SaaS, on-premise, and hardware-enabled systems. You will work cross-functionally to ensure alignment between business goals, product strategy, and technical execution.

The role supports the full software development lifecycle, including elicitation, analysis, UAT participation, and user training, with a strong focus on communication and collaborative delivery.

Qualifications

• Bachelor’s degree (or equivalent) in a related field or equivalent experience
• 3–5 years of experience as a Business Analyst in a tech-focused environment
• Experience gathering and prioritizing requirements for SaaS, on-premise, and embedded hardware-enabled solutions
• Experience onboarding, training, or enablement initiatives; strong communication skills

Responsibilities

• Elicit, analyze, and document business, functional, and non-functional requirements for SaaS, on-premise, and embedded hardware-integrated solutions
• Translate customer, operational, and regulatory needs into clear user stories, use cases, workflows, and acceptance criteria
• Break down complex system requirements involving software–hardware interactions into manageable components
• Act as liaison between stakeholders, product teams, and engineering groups throughout the lifecycle

Skills

Business analysis

Requirements gathering

Stakeholder management

Cross-functional collaboration

Agile familiarity

Education

Bachelor’s degree (or equivalent)

Tools

Jira

Azure DevOps

Confluence

Job description

Hosted by: Merwan Zattam
Salary: $105,000 - $115,000 per year

A bit about us

We are a leading provider of intelligent transportation and mobility solutions, delivering innovative software, systems, and services that help organizations manage complex transportation infrastructure more efficiently, safely, and sustainably. Our solutions support mission-critical operations across tolling, traffic management, mobility analytics, and connected transportation environments.

With deep technical expertise and a strong focus on reliability and performance, we design and deploy scalable, secure, and highly available platforms that operate in both cloud-based and customer-hosted environments. Our teams work closely with clients to understand their operational challenges and deliver tailored solutions that integrate seamlessly with existing systems and workflows.

We pride ourselves on a collaborative, customer-centric approach, bringing together specialists in software development, DevOps, systems engineering, and project delivery to ensure successful implementation and long-term value. From initial design through deployment and ongoing support, we emphasize innovation, quality, and continuous improvement.

Driven by a commitment to excellence and a passion for advancing transportation technology, we help public and private sector organizations modernize infrastructure, improve mobility outcomes, and build smarter, more connected communities.

Why join us?

• Medical, dental, and vision insurance
• Company-paid life insurance
• Short- and long-term disability coverage
• 401(k) retirement plan
• Flexible Spending Accounts (FSA)
• Paid holidays, sick time, and personal leave
• Employee Assistance Program (EAP)
• Education reimbursement and professional development support

Business Analyst (SaaS / Hardware-Integrated Systems)

This role is responsible for gathering, analyzing, and translating business and technical requirements across a range of solutions, including SaaS, on-premise, and hardware-enabled systems. The Business Analyst will work cross-functionally to ensure alignment between business needs, product strategy, and technical execution, while supporting the full software development lifecycle.

Key Responsibilities

Requirements & Analysis

• Elicit, analyze, and document business, functional, and non-functional requirements for SaaS, on-premise, and embedded hardware-integrated solutions
• Translate customer, operational, and regulatory needs into clear user stories, use cases, workflows, and acceptance criteria
• Break down complex system requirements involving software–hardware interactions into manageable components

Collaboration & Stakeholder Engagement

• Act as a liaison between business stakeholders, product managers, software and hardware engineering teams, QA, and customer-facing teams
• Facilitate requirements workshops, backlog creation, grooming sessions, and design discussions
• Clearly define scope, assumptions, dependencies, and constraints throughout the development lifecycle

Product, Customer & Solution Support

• Partner with product management on roadmap planning, feature prioritization, and impact analysis
• Support engineering teams during design, development, testing, and release by clarifying requirements and managing changes
• Participate in system integration, user acceptance testing (UAT), and customer validation activities

Customer Training & Enablement

• Assist in developing training materials, system documentation, and workflow guides
• Support or lead customer training sessions, product demonstrations, and knowledge transfer activities
• Serve as a subject matter resource for system functionality, configurations, and business processes
• Gather customer feedback to inform product enhancements and future requirements

Documentation & Process Improvement

• Maintain accurate requirements documentation, traceability matrices, process flows, and user guides
• Identify opportunities to improve business processes, system usability, customer adoption, and operational efficiency
• Contribute to continuous improvement of Business Analyst standards, templates, and best practices

Qualifications

• Bachelor’s degree (or equivalent experience) in Business, Information Systems, Engineering, Computer Science, or a related field
• 3–5 years of experience as a Business Analyst or similar role in a technology-driven environment
• Experience working with large, complex requirement sets with the ability to prioritize based on business value and timelines
• Experience supporting SaaS and/or on-premise enterprise software solutions
• Experience supporting customer onboarding, training, or enablement initiatives
• Strong communication skills with the ability to present to both technical and non-technical audiences
• Strong analytical thinking, attention to detail, and problem-solving abilities
• Proven ability to manage stakeholders and facilitate cross-functional collaboration
• Experience working in fast-paced environments with shifting priorities

Technical Skills

• Familiarity with Agile/Scrum methodologies and tools (e.g., Jira, Azure DevOps, Confluence)
• Understanding of APIs, system integrations, data flows, and basic software architecture

Preferred Qualifications

• Certifications such as CBAP, CCBA, or PMI-PBA (preferred but not required)
• Experience with embedded systems, hardware/software integration, or IoT-enabled products

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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