Business Analyst/Project Manager

United Jewish Appeal-Fed of Jewish; New York (NY); On-site; USD 126,000 - 145,000; Full time

Job summary

UJA-Federation of New York is seeking a collaborative Business Analyst / Project Manager to lead strategic technology initiatives, bridging business and IT to deliver effective solutions. You will guide requirements, plan projects, and drive cross-functional collaboration with stakeholders.

The role emphasizes Salesforce and related systems, UAT support, change management, and ongoing optimization of enterprise applications.

Qualifications

• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or equivalent professional experience.
• Five or more years of experience in business analysis, project management, or a combined Business Analyst/Project Manager role.
• Experience leading cross-functional technology or enterprise application projects.
• Experience working with Salesforce as a System Administrator, Business Analyst, Project Lead, or similar role.
• Strong understanding of business process analysis, requirements gathering, workflow documentation, and solution design.
• Excellent organizational, analytical, facilitation, and communication skills.
• Demonstrated ability to manage multiple priorities while building strong relationships with stakeholders at all levels of the organization.

Responsibilities

• Lead technology projects through the full project lifecycle, including planning, requirements gathering, execution, testing, implementation, and post-launch support.
• Partner with business stakeholders to understand operational needs, identify opportunities for process improvement, and recommend technology solutions.
• Facilitate workshops, interviews, and discovery sessions to document business, functional, and technical requirements.
• Develop project plans, timelines, risk assessments, communication plans, and status reports for stakeholders and leadership.
• Coordinate activities across internal teams, external vendors, consultants, and business partners to ensure successful project delivery.
• Serve as a trusted advisor to business units by translating business needs into actionable technology solutions.
• Support user acceptance testing (UAT), issue resolution, change management, user training, and documentation.
• Manage project scope, budgets, timelines, dependencies, risks, and change requests.
• Partner with application owners to prioritize enhancements and support ongoing optimization of enterprise systems.
• Promote project management best practices, governance, and continuous improvement across the IT department.

Skills

Business analysis

Project management

Salesforce

Requirements gathering

Stakeholder communication

Education

Bachelor's degree in Information Systems, Business Administration, Computer Science, or related field

Tools

Jira

Smartsheet

Microsoft Project

SharePoint

Power BI

Job description

130 E 59th St
130 East 59th Street
New York, NY 10022, USA

130 E 59th St
130 East 59th Street
New York, NY 10022, USA

UJA-Federation of New York is the world’s largest local philanthropy. We focus on caring for people in need and inspiring the Jewish future. Technology plays a critical role in advancing our mission by enabling staff, volunteers, and partners with innovative, reliable, and secure solutions.

The Information Technology department is seeking a collaborative and solutions-oriented Business Analyst / Project Manager to lead strategic technology initiatives and partner with business stakeholders to improve processes and deliver impactful technology solutions.

Position Summary

The Business Analyst / Project Manager serves as the bridge between business teams and Information Technology, leading projects from concept through implementation while ensuring solutions align with organizational goals. This individual will facilitate requirements gathering, manage project plans, coordinate cross-functional teams, and support continuous improvement of enterprise applications, with a particular emphasis on Salesforce and related business systems.

The ideal candidate is equally comfortable leading project meetings, documenting business requirements, managing competing priorities, and building strong relationships across the organization.

• Lead technology projects through the full project lifecycle, including planning, requirements gathering, execution, testing, implementation, and post-launch support.
• Partner with business stakeholders to understand operational needs, identify opportunities for process improvement, and recommend technology solutions.
• Facilitate workshops, interviews, and discovery sessions to document business, functional, and technical requirements.
• Develop project plans, timelines, risk assessments, communication plans, and status reports for stakeholders and leadership.
• Coordinate activities across internal teams, external vendors, consultants, and business partners to ensure successful project delivery.
• Serve as a trusted advisor to business units by translating business needs into actionable technology solutions.
• Support user acceptance testing (UAT), issue resolution, change management, user training, and documentation.
• Manage project scope, budgets, timelines, dependencies, risks, and change requests.
• Partner with application owners to prioritize enhancements and support ongoing optimization of enterprise systems.
• Promote project management best practices, governance, and continuous improvement across the IT department.

Qualifications

• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field, or equivalent professional experience.
• Five or more years of experience in business analysis, project management, or a combined Business Analyst/Project Manager role.
• Experience leading cross-functional technology or enterprise application projects.
• Experience working with Salesforce as a System Administrator, Business Analyst, Project Lead, or similar role.
• Strong understanding of business process analysis, requirements gathering, workflow documentation, and solution design.
• Excellent organizational, analytical, facilitation, and communication skills.
• Demonstrated ability to manage multiple priorities while building strong relationships with stakeholders at all levels of the organization.

Preferred Experience

• Salesforce Administrator Certification or equivalent Salesforce experience.
• Experience with Salesforce Nonprofit Cloud, NPSP, Sales Cloud, or Service Cloud.
• Experience with Agile, Scrum, Waterfall, or hybrid project methodologies.
• Familiarity with Jira, Smartsheet, Microsoft Project, or similar project management tools.
• Experience with Microsoft 365, SharePoint, Power BI
• Experience with enterprise system integrations and data exchange.
• PMP, PMI-PBA, CBAP, Scrum Master, or similar certification is a plus.

What You’ll Bring

You are a thoughtful problem solver who enjoys partnering with colleagues to improve business processes and deliver technology solutions that advance the organization’s mission. You are highly organized, an effective communicator, and comfortable managing multiple initiatives while balancing strategic priorities with day-to-day execution. You thrive in a collaborative environment and are committed to delivering exceptional service to internal stakeholders.

Reports To: Director, Enterprise Applications

Salary Range: $135,000 -145,000, commensurate with experience and qualifications listed above.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.