Business Analyst (Product, English)

Parcel perform; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Parcel Perform is seeking a Business Analyst to enhance product processes and operations. You will support product development, manage documentation, and ensure effective communication across teams. This role is pivotal in optimizing e-commerce delivery experiences globally.

Benefits

Continuous Learning Opportunities

International Work Environment

Growth-Focused Culture

Qualifications

• At least 2 years in technology/software development.
• Experience in process management and stakeholder coordination.

Responsibilities

• Support development of product requirements and manage key product documents.
• Drive customer requests and ensure clear communication with teams.

Skills

Critical Thinking

Organizational Skills

Communication

Data Analysis

Adaptability

Job description

Parcel Perform is looking for a passionate, dynamic, and motivated Business Analyst to drive continuous improvement across our product processes, features, and operations at Parcel Perform. You will have a direct impact on the success of the company, and your work will help grow our platform that allows our users to provide the best e-commerce delivery experience for their customers from around the globe.

WHAT YOU'LL DO:

• Support development of product requirements for selected development epics; utilising research, investigation, validation of concepts and other tools to ensure requirements align with overall product and business goals.
• Drive ad-hoc customer requests for a select number of topics, from solution and effort estimates, to facilitating timely communication with customer-facing teams, to working closely with Product to solution complex requests.
• Own and maintain key product master documents through working with various contributors to ensure that the information is kept up-to-date while enforcing format and structure standards.
• Support the epic development process, coordinating closely with the squad and squad leads to ensure epic requirements are developed, tested, deployed and clearly communicated to customer-facing teams.
• Provide close support for a particular Squad through a certain period, or provide flexible resources for high-priority initiatives across the Tribe.
• Ensure clear monitoring and regular reporting of topics, utilising various communication aspects like documentation, slides, visuals, and more.

Your skills and experience

WHO YOU ARE:

• At least 2 years of working in relevant positions in technology and software development companies.
• Process management experience, with a track record of coordinating with multiple stakeholders across business functions to execute complex projects.
• Excellent critical thinking, organizational and communication skills, and keen attention to detail.
• Able to use investigative prowess, data analysis, and domain understanding to generate proper solutions for customers
• Adaptability and flexibility to work with rapidly-changing requirements and prioritization, and managing multiple ongoing projects at once.
• Quick, proactive, and effective communication and action.
• Able to communicate clearly and effectively in English and Vietnamese is required.
• A background in the e-commerce logistics, supply chain, or logistics transportation domain will be an advantage.

Why you'll love working here

WHAT YOU WILL RECEIVE IN RETURN!

We at Parcel Perform are dedicated to being a platform for growth for all our team members, regardless of function and location.

• The opportunity to work in a fast-growing, super exciting and innovative business that will revolutionize the e-commerce logistics industry. You will be the needle of success on the growth of a global product that will become a key platform behind successful e-commerce logistics worldwide.
• The ability to continuously learn and develop in an international setting with you being a critical driver behind the success of us achieving our mission.
• An environment where everybody never stops growing and focuses on succeeding - we continuously work with you on your strengths and weaknesses across many important dimensions and look at ways for you to address them and further your development
• Your entry ticket into being part of the Parcel Perform journey, where you will work with and alongside people from around the world that share the same passion and dedication.

WHO ARE WE AT PARCEL PERFORM!

Parcel Perform (www.parcelperform.com) is a leading e-commerce delivery experience platform, empowering businesses to optimize the entire customer journey from checkout to delivery and returns. By unifying logistics data and providing actionable insights and intelligent automation, including leveraging AI capabilities, Parcel Perform helps businesses enhance customer satisfaction, streamline operations, and drive growth. With a global reach and an extensive carrier network, Parcel Perform is the trusted partner for ambitious e-commerce businesses, marketplaces, and 3PLs worldwide. We’re committed to continuously innovating, using data to optimize every step of the e-commerce delivery.