Business Analyst – Product & Customer Documentation

Valid8 Financial, Inc.; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

An innovative company is seeking a Business Analyst to bridge the gap between technical teams and customer needs. This role involves crafting user stories and documentation that align with business goals while utilizing tools like GitLab and Notion. You will play a pivotal role in ensuring product features are well-documented and meet the expectations of diverse audiences. Join a forward-thinking team dedicated to driving excellence and innovation in AI-powered SaaS solutions. If you thrive in collaborative environments and have a knack for clear communication, this opportunity is perfect for you.

Benefits

Opportunities for professional growth and development

Flexible work hours

Supportive team environment

Qualifications

• 5+ years of experience in business analysis or technical writing in SaaS.
• Strong experience in creating user stories and technical documentation.

Responsibilities

• Write user stories, epics, and acceptance criteria with teams.
• Develop and maintain comprehensive product documentation.

Skills

Business Analysis

Technical Writing

User Story Creation

Epic Writing

Analytical Skills

Communication Skills

Tools

GitLab

Notion

OpenAPI Standards

Job description

Business Analyst – Product & Customer Documentation, Blattner Technologies

Location : United States, Remote

Company Overview:

BlattnerTech is a leader in AI-powered SaaS solutions, driving innovation through our products, Superwise and Supervvisor. We focus on delivering intelligent, scalable tools to empower businesses. We’re seeking a Business Analyst to support user story creation, epic writing, and product documentation that connects technical teams with customer needs.

Job Summary:
We are seeking a Business Analyst to collaborate with product managers, engineers, and customers to create clear and actionable user stories, epics, and documentation. This role is critical to ensuring that both product features and custom solutions for customers are well-documented and aligned with business goals. You will use GitLab, Notion, and OpenAPI standards to streamline workflows and deliver high-quality outputs.

Key Responsibilities

1. Write user stories, epics, and acceptance criteria in collaboration with product and engineering teams for Superwise and Supervvisor.
2. Gather requirements from customers and stakeholders to translate them into actionable technical documentation.
3. Develop and maintain comprehensive product documentation, including user guides, FAQs, and release notes.
4. Create customer-facing documentation, ensuring clarity and usability for diverse audiences.
5. Use Notion to manage documentation workflows and ensure alignment with project timelines.
6. Support agile workflows, including backlog refinement, sprint planning, and retrospective documentation.
7. Create and update API documentation using OpenAPI standards for RESTful and GraphQL APIs.
8. Assist in user acceptance testing (UAT) to ensure features meet business requirements before release.

Required Qualifications

1. 5+ years of experience in business analysis, technical writing, or a related role in SaaS or enterprise software.
2. Strong experience writing user stories, epics, and technical documentation.
3. Proficiency in tools like GitLab, Notion, and collaboration platforms.
4. Familiarity with OpenAPI standards, including Swagger and Postman.
5. Excellent communication and organizational skills, with a focus on clarity and detail.
6. Analytical mindset, with the ability to quickly understand complex workflows and propose solutions.

Preferred Qualifications

1. Familiarity with AI-powered platforms or agent-based solutions.
2. Knowledge of UX principles and creating user-friendly documentation.
3. Background in customer requirements gathering and stakeholder management.

Job Type: Full-time

Compensation Range: $80,000-$120,000

Benefits Include:

• Opportunities for professional growth and development
• Flexible work hours and a supportive team environment

Blattner Technologies is an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals, irrespective of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Join us in our commitment to excellence and innovation and take the next step in your career with us.