Business Analyst - Process Improvement & IT Portfolio

Miracorp; Washington (District of Columbia); On-site; USD 70,000 - 82,000; Full time

Benefits offered by this job

Paid Time Off (Personal, Vacation, Sck

Comprehensive Health Coverage (Medical

Flexible Spending Account (FSA) for HC

Short Term & Long Term Disability

Life Insurance & AD&D

Employee Wellness Resources

Financial Counseling

Commuter Benefits

401(k) with company matching

Job summary

MIRACORP is seeking an experienced Business Analyst to enhance processes, modernize operations, and coordinate IT portfolio activities. You will analyze workflows, document requirements, and support reporting and continuous improvement initiatives.

The role requires a Bachelor's degree and 7–10 years of related experience, with knowledge of ServiceNow, SharePoint, and BI tools. Federal clearance eligibility is required. This is a full-time on-site position in Washington, DC.

Qualifications

• US Citizen
• Bachelor's degree in business administration, information systems, operations management, public administration, or a related field.
• Seven to ten years of progressively responsible experience in business analysis, process improvement, operational modernization, or IT portfolio support.
• Experience analyzing and documenting workflows, business requirements, procedures, and process improvements.
• Experience supporting IT portfolios, modernization initiatives, or organizational change.
• Working knowledge of ServiceNow and SharePoint.
• Proficiency with Microsoft Office and process mapping tools such as Visio.
• Strong analytical, facilitation, organizational, problem solving, and communication skills.
• Ability to obtain and maintain any required federal suitability determination or security clearance.

Responsibilities

• Analyze business processes and workflows to identify gaps, risks, and improvement opportunities.
• Document current and future state processes, requirements, roles, dependencies, and controls.
• Develop and maintain standard operating procedures, process maps, job aids, and requirements documentation.
• Gather, analyze, validate, and coordinate business and operational requirements.
• Facilitate stakeholder meetings and translate business needs into functional requirements.
• Support modernization, continuous improvement, and organizational change initiatives.
• Coordinate IT portfolio activities, including schedules, status, risks, milestones, and performance measures.
• Support ServiceNow and SharePoint reporting, workflows, tracking, and process documentation.
• Develop operational reports, dashboards, trackers, and executive briefings.
• Coordinate data calls and validate and consolidate stakeholder submissions.
• Support process testing, implementation readiness, and postimplementation reviews.
• Track action items, risks, dependencies, and project deliverables

Skills

US Citizenship

Experience in business analysis

Process improvement

Organizational skills

Communication skills

Facilitation

Analytical skills

Security clearance eligibility

Lean, Six Sigma, Agile, ITIL knowledge

Power BI, Tableau knowledge

Education

Bachelor's degree in business administration, information systems, operations management, public administration, or a related field.

Tools

ServiceNow

SharePoint

Microsoft Office

Visio

Power BI

Tableau

Job description

MIRACORP is seeking an experienced Business Analyst to enhance processes, modernize operations, and coordinate IT portfolio activities. You will analyze workflows, document requirements, and support reporting and continuous improvement initiatives.

The role requires a Bachelor's degree and 7–10 years of related experience, with knowledge of ServiceNow, SharePoint, and BI tools. Federal clearance eligibility is required. This is a full-time on-site position in Washington, DC.