Business Analyst - Power Billing & Supplier Operations - Akron, OH

FirstEnergy; Akron (OH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Pension plan

401(k) with company match

Medical, dental, vision insurance

Tuition reimbursement

Job summary

FirstEnergy Service Company, a subsidiary of FirstEnergy Corp, is seeking a Business Analyst to join the Power Billing team in Akron, OH. The role supports development of billing tools and reports, ensures tariff compliance, and works on new programs like Community Solar.

You will analyze data, collaborate across Legal, Rates, IT, and Customer Support, lead projects, and translate business requirements into actionable solutions, with a strong focus on safety and customer service.

Qualifications

• Two or four year degree in a related discipline with minimum of 4 years relevant work experience required.
• In lieu of a degree, a minimum of 7 years relevant work experience is required.
• Knowledge of metering, tariffs, and/or billing of large Commercial and Industrial customers is a plus.

Responsibilities

• Ensure adherence to tariffs, regulatory, and SOx requirements.
• Design and implement solutions and controls to ensure accuracy and compliance.
• Research, review, and analyze the effectiveness and efficiency of existing tasks and recommend enhancements.
• Manage implementation of new programs or changes to existing programs.
• Discuss billing with support reps, customers, and third‑party representatives as subject matter expert.
• Represent Power Billing in meetings with internal teams and external peer utilities.
• Provide staff support to management and higher levels of professionals.
• Lead and/or support projects through testing or project management.
• Communicate changes and requirements to project managers and sponsors.
• Identify and analyze system issues to determine root causes and solutions.

Skills

Excel

PowerBI

SAP/CRM

Analytical thinking

Communication

Project leadership

Billing knowledge

Data interpretation

Education

Bachelor's degree in related discipline

Tools

SAP/CRM

Excel

PowerBI

Query tools

Job description

About the Opportunity

This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp.

Job Description

About the Opportunity

This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp.

All employees who apply for a posted position must notify their supervisors that they have applied. Employees who have not been in their current positions for at least one year or who are in a position with specific requirements beyond one year, must obtain approval from their supervisor before applying.

The selected candidate may be offered a position within the same job family, at a level that is lower than what was posted. This will be determined based upon the results of the interview process, which considers the candidate’s skills, work history, experience level, and other relevant qualifications.

This is a full‑time, on‑site position located in Akron, OH.

This position offers the opportunity to be a key member of the FirstEnergy’s Power Billing team that bills FE’s largest and complex accounts with special contracts. Analysts help functionalize new programs (e.g., Community Solar) as well as support day‑to‑day business, enhancing operations to effectively meet financial, operational, and compliance objectives. Additionally, the position supports conceptualization, development, implementation of, and improvements to billing tools and reporting (e.g., within PowerBI).

Responsibilities Include

• Ensure adherence to tariffs, regulatory, and SOx requirements.
• Design and implement solutions and controls to ensure accuracy and compliance.
• Research, review, and analyze the effectiveness and efficiency of existing tasks and recommend enhancements.
• Manage implementation of new programs or changes to existing programs.
• Having subject matter expertise to discuss billing with support reps, customers, and/or their third‑party representative (e.g., energy brokers, consultants, etc.)
• Represent Power Billing internally in meetings and work groups with internal Legal, Rates, Information Technology, Customer Support, Engineering and Meter and externally with peer utilities and commission work groups
• Provide staff support to management and higher levels of professionals
• Lead and/or support projects through testing, project management, or as a subject matter expert
• Communicate changes, enhancements, and modifications of business requirements (verbally or through written documentation) to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Identify and analyze system issues to determine root cause and/or solutions for process improvement.

Qualifications For The Business Analyst Level Include

• Two or four year degree in a related discipline with minimum of 4 years relevant work experience required. In lieu of a degree, a minimum of 7 years relevant work experience is required.
• Knowledge of metering, tariffs, and/or billing of large Commercial and Industrial customers are a plus.
• Must possess relationship building, analytical, critical thinking, problem solving and decision‑making skills with focus on innovation.
• Relevant work experience includes strong financial aptitude, and some project leadership experience with the ability to incorporate creative and innovative solutions.
• Strong verbal and written communication skills. Demonstrated ability to tell
• Strong knowledge of SAP/CRM is a plus.
• Expertise in Excel, proficiency in query tools, and experience developing PowerBI strongly desired.
• Ability to conduct business‑specific research, analyze data, interpret results, and make recommendations within established deadlines.
• Possesses a sound knowledge of basic researching techniques.
• Work experience must clearly demonstrate ability to quickly learn the activities within the area of focus.
• Proficiency in developing effective working relationships and professional networks throughout the organization.
• Ability to identify issues or problems and determine root causes and/or solutions.
• Ability to work in a team environment.
• Demonstrates a solid commitment to all aspects of safety.
• Excellent customer service skills.
• Must be able to travel occasionally including overnight stays.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company‑sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas currently.

Safety

Safety is a core value for FirstEnergy and is essential to all our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co‑workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident‑free, injury‑free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world‑class safety standards.