Business Analyst OpEx

Worldwide Flight Services, Inc.; Austin (TX); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

DailyPay Access

401k plan

Employee discounts

Wellness programs

Internal mobility

Job summary

Worldwide Flight Services, Inc. seeks a Business Analyst – Operational Excellence to transform operational data into insights that drive measurable results across Cargo, Lean Six Sigma, and Amazon pillars.

You’ll develop tools and dashboards, validate benefits, and enable data-driven execution across the network. You will partner with operations and finance teams to ensure accurate metrics, drive ROI, and provide executive-ready reporting.

Qualifications

• Bachelor’s degree in business administration, Finance, Industrial Engineering, Operations Management, or related field.
• 4+ years of experience in business analysis, operations, or project management.
• Proven experience quantifying and validating operational or financial benefits.
• Proficiency in Excel (advanced modeling, pivot tables) and Power BI or Tableau.
• Working knowledge of Lean Six Sigma or other process improvement methodologies.
• Strong analytical, communication, and storytelling skills for executive audiences.
• Experience with SQL, databases, or scripting languages such as Python, R.

Responsibilities

• Cross-Pillar Performance Tracking: Partner with business units across Amazon, Cargo, and Lean Six Sigma pillars to track and sustain improvement initiatives.
• Ensure standard benefit calculation methodologies and performance tracking frameworks are applied consistently across all pillars.
• Identify and quantify efficiency opportunities through data analysis and collaboration with operational teams.
• Financial and Metric Validation: Develop and maintain benefit-tracking models and dashboards to monitor realized and projected savings.
• Validate cost savings, productivity improvements, and other measurable outcomes with Finance and CI leadership.
• Ensure transparency and accuracy of data through recurring audits and continuous monitoring.
• Operational Excellence & Process Improvement: Support Lean Six Sigma and Continuous Improvement initiatives through data collection, benefit validation, and KPI tracking.
• Collaborate with CI leaders and Green Belt project owners to define baselines, measure outcomes, and calculate ROI.
• Provide analytical support for process mapping, root cause analysis, and performance benchmarking.
• Executive Reporting and Insights: Prepare executive-level dashboards, scorecards, and presentations summarizing progress, financial impact, and risks.
• Translate complex data into clear, actionable insights for senior leadership.
• Support governance and reporting structures to drive accountability and informed decision-making.
• Technology Collaboration and Data Integration: Act as a liaison between Operational Excellence, IT, and Data teams to ensure alignment on data architecture, reporting and analytics initiatives.
• Understand and translate business requirements into technical solutions, supporting integration of data sources and automation of performance reports.

Skills

Analytical thinking

Storytelling

Executive communication

SQL knowledge

Education

Bachelor’s degree (Business/Finance/Engineering)

Tools

Excel

Power BI

Tableau

SQL

Python/R

Job description

About WFS

Join our Worldwide Flight Services and Oxford family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The Business Analyst – Operational Excellence supports the three pillars of Operational Excellence (Amazon, Cargo, and Lean Six Sigma) by transforming operational data into insights that drive measurable business results. This role quantifies, validates, and tracks financial and operational benefits, ensuring consistent visibility into key initiatives. The analyst develops tools and dashboards that enhance leadership decision-making and acts as a bridge between operations, finance, and data teams to enable data-driven execution across the network.

Responsibilities

• Cross-Pillar Performance Tracking:Partner with business units across Amazon, Cargo, and Lean Six Sigma pillars to track and sustain improvement initiatives.
• Ensure standard benefit calculation methodologies and performance tracking frameworks are applied consistently across all pillars.
• Identify and quantify efficiency opportunities through data analysis and collaboration with operational teams.
• Financial and Metric Validation:Develop and maintain benefit-tracking models and dashboards to monitor realized and projected savings.
• Validate cost savings, productivity improvements, and other measurable outcomes with Finance and CI leadership.
• Ensure transparency and accuracy of data through recurring audits and continuous monitoring.
• Operational Excellence & Process Improvement:Support Lean Six Sigma and Continuous Improvement initiatives through data collection, benefit validation, and KPI tracking.
• Collaborate with CI leaders and Green Belt project owners to define baselines, measure outcomes, and calculate ROI.
• Provide analytical support for process mapping, root cause analysis, and performance benchmarking.
• Executive Reporting and InsightsPrepare executive-level dashboards, scorecards, and presentations summarizing progress, financial impact, and risks.
• Translate complex data into clear, actionable insights for senior leadership.
• Support governance and reporting structures to drive accountability and informed decision-making.
• Technology Collaboration and Data IntegrationAct as a liaison between Operational Excellence, IT, and Data teams to ensure alignment on data architecture, reporting and analytics initiatives.
• Understand and translate business requirements into technical solutions, supporting integration of data sources and automation of performance reports.

Minimum Requirements

• Bachelor’s degree in business administration, Finance, Industrial Engineering, Operations Management, or a related field
• 4+ years of experience in business analysis, operations, or project management
• Proven experience quantifying and validating operational or financial benefits
• Proficiency in Excel (advanced modeling, pivot tables) and Power BI or Tableau
• Working knowledge of Lean Six Sigma or other process improvement methodologies
• Strong analytical, communication, and storytelling skills for executive audiences
• Experience with SQL, databases, or scripting languages such as Python, R

Preferred Skills

• VBA preferredLean Six Sigma Green Belt certification preferred

Physical Requirements/Working Conditions

Primarily sedentary office work environment (remote)Standing 5%, Walking 5%, Sitting 85%, Driving 5%.

Perks & Benefits

• Want your pay in advance?
• Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?
• On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?
• Multiple options for both full and part-time employees!
• Want WFS Employee Extras?
• Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?
• Wellness Programs offered to all employees!
• Want to invest in your future?
• 401k program offered!
• Looking to grow and have a career with us?
• Opportunity for Internal Mobility and transfers available!

Equal Opportunity Employer

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.