Business Analyst: Offender Systems Modernization (On-site)

ZipStaff Inc.; Tallahassee (FL); On-site; USD 55,000 - 110,000; Full time

Job summary

ZipStaff is seeking an experienced Business Analyst to support a large-scale offender information system modernization program in Tallahassee, Florida. You will bridge the gap between user groups, internal teams, and external vendors, ensuring requirements are clearly captured and understood.

The role covers requirements analysis, post-deployment stabilization, and tiered support during rollout, with on-site work and collaboration across multiple projects.

Qualifications

• Elicit, analyze, and document business processes and functional requirements.
• Map current-state workflows and evaluate application readiness.
• Diagnose Tier 1/2 issues and separate defects from user errors.
• Gather field data and conduct operational gap analysis on live systems.
• Communicate effectively with large user bases, technical teams, and vendors.
• Work 100% on-site in Tallahassee, FL.
• Pass a Level II background check.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Act as liaison between the department user base, internal technical teams, and external vendors.
• Analyze operational workflows and evaluate application readiness throughout a phased rollout.
• Translate user friction and field observations into actionable functional requirements.
• Partner with business stakeholders to align platform solutions with departmental strategies.
• Serve as an active project team member across multiple concurrent projects; step into project leadership when required.
• Conduct gap analysis on production issues using field data.
• Perform Tier 1 and Tier 2 troubleshooting to isolate system defects versus user-training issues.
• Partner with vendors to triage defects and prioritize software fixes.
• Champion system adoption with field users and help minimize operational downtime.
• Provide guidance and mentorship to junior team members and field staff.

Skills

Business analysis

Requirements gathering

Stakeholder communication

Field data collection

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

Jira

ServiceNow

Azure DevOps

Job description

ZipStaff is seeking an experienced Business Analyst to support a large-scale offender information system modernization program in Tallahassee, Florida. You will bridge the gap between user groups, internal teams, and external vendors, ensuring requirements are clearly captured and understood.

The role covers requirements analysis, post-deployment stabilization, and tiered support during rollout, with on-site work and collaboration across multiple projects.