Business Analyst – Offender Systems Modernization

ZipStaff Inc.; Tallahassee (FL); On-site; USD 55,000 - 110,000; Full time

Job summary

ZipStaff is seeking an experienced Business Analyst to support a large-scale offender information system modernization program in Tallahassee, Florida. You will bridge the gap between user groups, internal teams, and external vendors, ensuring requirements are clearly captured and understood.

The role covers requirements analysis, post-deployment stabilization, and tiered support during rollout, with on-site work and collaboration across multiple projects.

Qualifications

• Elicit, analyze, and document business processes and functional requirements.
• Map current-state workflows and evaluate application readiness.
• Diagnose Tier 1/2 issues and separate defects from user errors.
• Gather field data and conduct operational gap analysis on live systems.
• Communicate effectively with large user bases, technical teams, and vendors.
• Work 100% on-site in Tallahassee, FL.
• Pass a Level II background check.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Act as liaison between the department user base, internal technical teams, and external vendors.
• Analyze operational workflows and evaluate application readiness throughout a phased rollout.
• Translate user friction and field observations into actionable functional requirements.
• Partner with business stakeholders to align platform solutions with departmental strategies.
• Serve as an active project team member across multiple concurrent projects; step into project leadership when required.
• Conduct gap analysis on production issues using field data.
• Perform Tier 1 and Tier 2 troubleshooting to isolate system defects versus user-training issues.
• Partner with vendors to triage defects and prioritize software fixes.
• Champion system adoption with field users and help minimize operational downtime.
• Provide guidance and mentorship to junior team members and field staff.

Skills

Business analysis

Requirements gathering

Stakeholder communication

Field data collection

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

Jira

ServiceNow

Azure DevOps

Job description

Job Title: Business Analyst – Offender Systems Modernization

Location: Tallahassee, FL (On-site)

Employment Type: Contract (W2 through ZipStaff — No C2C or 1099)

About the Opportunity

ZipStaff is seeking an experienced Business Analyst to support a large-scale offender information system modernization program for a state public-safety organization in Tallahassee, FL.

You will serve as the primary bridge among a large departmental user base, internal technical teams, and external vendors for a next-generation correctional information management platform. This role combines core requirements and process analysis with post-deployment stabilization, Tier 1/Tier 2 troubleshooting, and field adoption support.

What You’ll Do:

• Act as liaison between the department user base, internal technical teams, and external vendors.
• Analyze operational workflows and evaluate application readiness throughout a phased rollout.
• Translate user friction and field observations into actionable functional requirements.
• Partner with business stakeholders to align platform solutions with departmental strategies.
• Serve as an active project team member across multiple concurrent projects; step into project leadership when required.
• Conduct gap analysis on production issues using field data.
• Perform Tier 1 and Tier 2 troubleshooting to isolate system defects versus user-training issues.
• Partner with vendors to triage defects and prioritize software fixes.
• Champion system adoption with field users and help minimize operational downtime.
• Provide guidance and mentorship to junior team members and field staff.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, or four (4) years of equivalent work experience.
• Experience eliciting, analyzing, and documenting business processes and functional requirements.
• Ability to map current-state operational workflows and evaluate application readiness.
• Strong diagnostic skills for Tier 1 / Tier 2 support (system defect vs. user error).
• Competency gathering field data and performing operational gap analysis on live systems.
• Skill acting as a central bridge among large user bases, technical teams, and external vendors.
• Ability to translate field observations into actionable requirements for developers.
• Experience working with external vendors to triage defects and prioritize fixes.
• Ability to work across multiple concurrent projects and changing priorities.
• Strong verbal and written communication skills.
• Ability to work 100% on-site in Tallahassee, FL.
• Ability to pass a Level II background check.
• Must be legally authorized to work in the United States without sponsorship now or in the future.

Preferred Qualifications:

• Prior experience on large-scale enterprise system modernization programs.
• Familiarity with phased rollouts and continuous deployment lifecycles.
• Knowledge of public-sector operations or offender management / correctional systems.
• Familiarity with change-management principles and field adoption.
• Working knowledge of Agile, Scrum, or Kanban.
• Hands-on experience with Jira, ServiceNow, Azure DevOps, or similar tools.
• Ability to lead project sub-teams and mentor junior staff.
• BA or support certifications (ECBA, CCBA, ITIL Foundation).

About ZipStaff

ZipStaff partners with leading organizations to connect skilled technology and business professionals with high-impact contract opportunities. We focus on quality matches and long-term success.