Business Analyst – Manufacturing Systems (The US)

CMC Global Company Limited.; Northern (KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

CMC Global Company Limited. seeks a Business Analyst focused on Manufacturing Systems in the US to bridge business needs with IT solutions. You will gather requirements, map processes, and coordinate with stakeholders to ensure project success.

The role involves enabling continuous improvement, supporting system implementations, and coordinating UAT and training as part of digital transformations.

Qualifications

• Bachelor's degree in a relevant field.
• 3–5+ years of BA/Systems Analyst experience.
• Experience with manufacturing operations and technology systems.
• Experience with MES, MOM, ERP, quality or supply chain systems.
• Strong requirements gathering, documentation, and stakeholder management.
• Experience creating BRDs, functional requirements, use cases, and user stories.

Responsibilities

• Collaborate with stakeholders to understand operations, objectives and improvement opportunities.
• Gather, document, analyze, and validate business, functional, and technical requirements.
• Facilitate workshops, interviews, discovery sessions, and meetings.
• Develop BRDs, functional requirements, use cases, user stories, process maps, and workflows.
• Ensure requirements are complete, traceable, and aligned with objectives.
• Serve as liaison between business stakeholders and IT/project teams.
• Analyze current-state manufacturing processes to identify inefficiencies.
• Conduct process mapping, gap analysis, and workflow assessments.
• Identify opportunities for automation, standardization and optimization.
• Recommend solutions to improve efficiency, quality, and compliance.
• Support continuous improvement and Kaizen initiatives.
• Define outcomes and track realized benefits.

Skills

Requirements gathering

Stakeholder management

Analytical thinking

Problem-solving

Verbal/written communication

Education

Bachelor's degree in Business Administration, IT, Engineering, CS or related field

Tools

MES

ERP systems

MOM/Manufacturing systems

Job description

Business Analyst - Manufacturing Systems (The US)

Business Analysis & Requirements Management

• Collaborate with business stakeholders to understand operational challenges, business objectives, and improvement opportunities.
• Gather, document, analyze, and validate business, functional, and technical requirements.
• Facilitate stakeholder workshops, interviews, discovery sessions, and requirements meetings.
• Develop and maintain Business Requirements Documents (BRDs), functional requirements, use cases, user stories, process maps, and workflow documentation.
• Ensure requirements are complete, traceable, prioritized, and aligned with business objectives.
• Serve as the primary liaison between business stakeholders and IT/project teams.

Manufacturing Process Improvement

• Analyze current-state manufacturing and business processes to identify inefficiencies and improvement opportunities.
• Conduct process mapping, gap analysis, and workflow assessments.
• Identify opportunities for automation, standardization, and process optimization.
• Recommend solutions that improve operational efficiency, quality, compliance, and user experience.
• Support continuous improvement and Kaizen initiatives.
• Define measurable outcomes and track realized benefits against project objectives.

Solution Design & Implementation

• Work closely with IT teams, software vendors, developers, and project stakeholders to design solutions aligned with business requirements.
• Evaluate proposed technology solutions and assess business impacts, risks, dependencies, and operational considerations.
• Support new system implementations, upgrades, enhancements, and digital transformation initiatives.
• Participate in solution and design reviews.
• Assist with defining business rules, system workflows, reports, dashboards, data requirements, and functional specifications.
• Support deployment planning and production readiness activities.

Testing & User Acceptance Testing (UAT)

• Develop User Acceptance Testing (UAT) strategies, plans, test cases, and test scenarios.
• Coordinate UAT activities with business users and project teams.
• Validate that implemented solutions satisfy documented business requirements and acceptance criteria.
• Document defects, issues, and gaps identified during testing.
• Coordinate with technical teams to support issue resolution and retesting.

Change Management & User Adoption

• Support organizational change initiatives associated with new manufacturing systems, technology solutions, and business processes.
• Develop training materials, user guides, process documentation, and communication materials.
• Facilitate end-user training and knowledge-transfer sessions.
• Support users during system implementations and process transitions.
• Gather user feedback and identify opportunities for continuous solution improvement.
• Promote successful adoption of new systems, processes, and workflows.

REQUIREMENTS

• Bachelor's degree in Business Administration, Information Technology, Engineering, Computer Science, or a related field.
• 3-5+ years of experience as a Business Analyst, Systems Analyst, Manufacturing Systems Analyst, or similar role.
• Experience supporting manufacturing operations and/or manufacturing technology systems.
• Experience with Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM), ERP systems, quality systems, and/or supply chain systems.
• Strong requirements gathering, documentation, and stakeholder-management skills.
• Experience creating business requirements, functional requirements, process maps, use cases, and user stories.
• Experience with process improvement and gap analysis.
• Experience supporting system implementation, enhancement, or digital transformation projects.
• Experience developing and coordinating UAT.
• Knowledge of Agile, Scrum, Waterfall, or hybrid project methodologies.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Strong written and verbal communication skills with the ability to work across technical and non-technical teams.