Business Analyst, Logistics Execution

Richemont (Cartier/Van Cleef); Grand Prairie (TX); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Wellness reimbursement

Volunteer days off

Job summary

Richemont Americas is seeking a SAP Business Analyst (Logistics) to bridge North American logistics operations with Group Technology L3. You will support SAP IDOC integrations, warehouse systems, and TMS/FTZ solutions across the US and Canada from Grand Prairie, TX, with travel as needed.

Responsibilities include requirement gathering, testing coordination, and delivering system enhancements, plus training and user adoption support.

Qualifications

• 3–5 years of experience with SAP ECC
• Experience with SAP IDOC integrations
• Strong communication and stakeholder management

Responsibilities

• Provide operational support for warehouse logistics systems.
• Act as liaison between North America logistics and Group Technology L3.
• Assist with TMS/FTZ solutions and system enhancements.
• Maintain documentation and train end-users.
• Travel domestically/internationally as needed.

Skills

SAP ECC

SAP IDOC

Microsoft Office

Communication

Independence

Education

College/technical education

Tools

SAP IDOC

Microsoft Office Suite

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Business Analyst, Logistics Execution

Technology | Grand Prairie, TX

Reports to: Manager, Application Support

Role Overview

The SAP Business Analyst (Logistics) serves as the primary liaison between North American logistics operations and the Group Technology L3, ensuring the stability, optimization, and continuous improvement of warehouse and logistics systems. This role supports distribution centres and logistics teams across the United States and Canada, with a strong focus on SAP IDOC management, system integrations, and operational excellence.

The position combines business process expertise, SAP support, incident resolution, system enhancement delivery, training, and stakeholder management to ensure efficient and reliable warehouse and logistics operations.

Responsibilities

• Operational Support
  • Provide day-to-day support for warehouse operations in New Jersey, New York, Canada and Grand Prairie, TX facilities.
  • Monitor and maintain business-critical logistics applications and integrations.
  • Support, monitor, analyse and resolve SAP IDOC integrations primarily and logistics-related processes.
  • Assist with Transportation Management Systems (TMS) and Foreign Trade Zone (FTZOC) solutions including but not limited to Centiro and GTS.
  • Ensure system reliability and minimise operational disruptions.
• Business Analysis & Solution Delivery
  • Act as the interface between Richemont North America and the Group Technology L3 team.
  • Gather business requirements and participate in solution design activities.
  • Coordinate testing, and deployment of system enhancements and new functionality.
  • Collaborate with central and regional teams on logistics technology initiatives.
• Documentation & Training
  • Develop and maintain technical and end-user documentation.
  • Create training materials and conduct key user training sessions.
  • Support user adoption of new processes and technologies.
  • Facilitate knowledge sharing and cross-training within the IT organisation.
  • Build strong relationships with warehouse leadership, logistics teams and functional stakeholders.

Scope of Responsibility

• Supports logistics and warehouse operations across multiple North American locations.
• Acts as a key IT contact for IDOC system integrations.
• Partners with both regional business teams and Group Technology L3 team.
• Travels domestically and internationally as business needs require.
• Participates in occasional after-hours and weekend support activities during critical operational periods, upgrades, and deployments.
• Works from home 1 day per week. The rest directly in the Grand Prairie, TX Warehouse.

Qualifications

• College education or technical school background.
• Required experience
  • 3-5 years with SAP ECC.
  • EWM and S4 are a plus.
• Technical skills / abilities
  • SAP IDOC knowledge required.
  • Proficiency with Microsoft Office Suite.
• Personal skills
  • Excellent written and verbal communication skills.
  • Self-motivation and ability to work independently.

We Offer – United States

• Employee wellbeing is a top priority at Richemont.
• We offer a comprehensive benefits program to support employees and their loved ones.
• Our core benefits include medical, dental and vision programmes.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit and access to the employee assistance programme.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

Salary will be determined based on relevant skills and experience.

#Richemont #WeCraftTheFuture