Business Analyst L4

Wipro; Dallas (Luzerne County); On-site; USD 60,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Disability insurance

Paid time off

Job summary

A leading information technology and consulting firm is seeking a Business Analyst L4 – Operations to oversee business analysis and requirements management in aviation operational modules such as Crew Scheduling and Flight Operations. The ideal candidate will have 5–8 years of relevant experience, strong analytical skills, and proficiency in requirements elicitation, gap analysis, and Agile documentation. Compensation ranges from $60,000 to $135,000, and the role offers excellent benefits and opportunities for advancement.

Qualifications

• 5–8 years of experience in the aviation or related operations domain.
• Strong experience in requirements elicitation and gap analysis.
• Excellent communication and stakeholder engagement.

Responsibilities

• Engage with stakeholders to gather requirements and conduct workshops.
• Perform gap analysis and identify optimization opportunities.
• Prepare documentation aligned with Agile practices.

Skills

Requirements elicitation

Gap analysis

Process modeling

Jira

Confluence

MS Visio

Azure ADO

Leadership

Analytical mindset

Communication

Job description

Business Analyst L4 – Operations
Wipro

Overview

The Business Analyst Lead – Operations is responsible for end-to-end business analysis and requirements management across aviation operational modules such as Crew Scheduling, Flight Operations, and Safety. This role ensures functional clarity, process optimization, and acts as the primary liaison between business stakeholders and technology teams.

Key Responsibilities

• Requirements gathering & analysis – engage with stakeholders to elicit business needs, conduct workshops, interviews, and process mapping.
• Gap analysis and identification of optimization opportunities.
• Documentation & standards – prepare BRDs, FSDs, user stories, and acceptance criteria aligned with Agile practices. Maintain traceability matrices and ensure compliance with FAA/EASA standards.
• Stakeholder management – collaborate with product owners, architects, and delivery teams for scope clarity, manage change requests, and perform impact analysis.
• Quality assurance – support UAT planning and execution; validate deliverables against requirements.
• Leadership – mentor junior BAs and enforce documentation standards across Crew and Ops modules; ensure consistency in analysis practices.

Skills Required

• Core BA Skills – strong experience in requirements elicitation, gap analysis, process modeling, BRD/FSD creation, user stories, acceptance criteria.
• Proficiency in Jira, Confluence, MS Visio, Azure ADO.
• Domain Knowledge – deep understanding of aviation operations (Crew Scheduling, Flight Ops, Safety) and regulatory compliance (FAA/EASA).
• Technical Awareness – basic knowledge of cloud-native platforms, API integrations, microservices; understanding of REST APIs, Swagger/OpenAPI, and enterprise data models.
• Leadership & Behavioral – excellent communication and stakeholder engagement, ability to lead BA teams, strong analytical and problem-solving mindset.

Experience

5–8 years of experience in the aviation or related operations domain.

Compensation

$60,000 – $135,000, depending on location, minimum wage obligations, skills, and experience. Eligible for Wipro’s standard benefits including medical, dental, disability insurance, paid time off, and other leave options.

EEO Statement

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Application Notice

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.