Business Analyst

TEKsystems; Madison (WI); Remote; USD 48,000 - 52,000; Full time

Job summary

TEKsystems is seeking a Business Analyst for a 100% remote role supporting an airline industry client. The position requires 3+ years in a large enterprise IT environment to gather requirements and refine features for development, partnering with PMs, stakeholders, and engineering.

You will translate business needs into clear user stories, participate in UAT, manage backlogs, and assist AI-related product initiatives across Airport Operations, Product, and Engineering teams.

Qualifications

• 3+ years of Business Analyst experience on complex apps/web apps or large enterprise platforms.
• Experience gathering and documenting business and functional requirements.
• Strong experience writing user stories and acceptance criteria.
• Experience participating in UAT and release activities.
• Ability to facilitate conversations between business stakeholders and technical teams.
• Experience conducting requirements workshops and stakeholder interviews.
• Experience with backlog management and refinement.
• Strong verbal and written communication skills.
• Experience using Jira and Confluence.
• Experience supporting software development teams through the SDLC.
• Bonus: Exposure to AI, chatbots, automation initiatives, or digital transformation projects.

Responsibilities

• Elicit, analyze, and document business and functional requirements for Airport Experience technology products, translating operational needs into clear user stories, acceptance criteria, process flows, and solution requirements.
• Partner with Product Managers, Engineering, Architecture, business stakeholders, and subject matter experts to define problems, clarify requirements, identify dependencies, and ensure initiatives are ready for development.
• Support AI product development by translating business use cases into well-defined requirements, including expected outcomes, data needs, business rules, user experience, and success criteria.
• Support the ongoing refinement and management of product backlogs, helping evaluate new requests, identify gaps, and prepare work for prioritization and delivery.
• Support UAT and solution validation, including validating AI-powered experiences for accuracy, relevance, usability, and alignment with the intended business need.
• Analyze user feedback, product performance, and operational pain points to identify trends and recommend opportunities for product and AI capability improvements.
• Serve as a key liaison between Airport Operations, Product, and Engineering teams, proactively communicating requirements, decisions, risks, dependencies, and changes throughout the product lifecycle.

Skills

Business Analysis

Requirements gathering

User stories

Acceptance criteria

UAT

Backlog management

Communication skills

Jira

Confluence

SDLC

AI exposure

Tools

Jira

Confluence

Job description

Business Analyst (Remote) - AIRLINE INDUSTRY Client

Pay Range: $35-$38/hour (please do not apply if you are above this hourly rate)

Duration: 6+ month W2 Contract w/ extensions and potential to convert

Location: 100% remote role, no timezone preference (must be US-based)

We're seeking a Business Analyst who has 3+ years of experience in a large enterprise IT team to supporting enterprise platforms (Large Applications or web apps). This role will partner closely with Product Managers, business stakeholders, and Engineering teams to gather requirements, refine features, and ensure initiatives are ready for development.

This is an excellent opportunity for a BA who enjoys working at the intersection of business and technology, driving requirements from discovery through delivery while helping shape future platform enhancements and emerging AI-driven solutions.

Required Qualifications

• 3+ years of Business Analyst experience on complex apps/web apps or large enterprise platforms

• Experience gathering and documenting business and functional requirements

• Strong experience writing user stories and acceptance criteria

• Experience participating in UAT and release activities

• Ability to facilitate conversations between business stakeholders and technical teams

• Experience conducting requirements workshops and stakeholder interviews

• Experience with backlog management and refinement

• Strong verbal and written communication skills

• Experience using Jira and Confluence

• Experience supporting software development teams through the SDLC

• Bonus: Exposure to AI, chatbots, automation initiatives, or digital transformation projects

What You'll Do

• Elicit, analyze, and document business and functional requirements for Airport Experience technology products, translating operational needs into clear user stories, acceptance criteria, process flows, and solution requirements .

• Partner with Product Managers, Engineering, Architecture, business stakeholders, and subject matter experts to define problems, clarify requirements, identify dependencies, and ensure initiatives are ready for development .

• Support AI product development by translating business use cases into well-defined requirements, including expected outcomes, data needs, business rules, user experience, and success criteria.

• Support the ongoing refinement and management of product backlogs , helping evaluate new requests, identify gaps, and prepare work for prioritization and delivery.

• Support UAT and solution validation , including validating AI-powered experiences for accuracy, relevance, usability, and alignment with the intended business need.

• Analyze user feedback, product performance, and operational pain points to identify trends and recommend opportunities for product and AI capability improvements.

• Serve as a key liaison between Airport Operations, Product, and Engineering teams , proactively communicating requirements, decisions, risks, dependencies, and changes throughout the product lifecycle.

What Makes Someone Successful in This Role?

The ideal candidate is a strong communicator who can bridge the gap between business stakeholders and engineering teams. You'll be comfortable asking questions, managing ambiguity, facilitating discussions, and transforming business needs into clear, actionable requirements that development teams can execute against.

If you enjoy working cross-functionally, driving clarity, and helping bring new features from idea to implementation, we'd love to hear from you.

Job Type & Location

This is a Contract to Hire position based out of Madison, WI.

Pay and Benefits

The pay range for this position is $35.00 - $38.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace Type

This is a fully remote position.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.